The main problems I had were: 1. The office insisted that I didn't have any appointment. 2. Even though I have been an existing patient for over 1 year and told them that my secretary had received e-mail confirmations for the scheduling of the appointment and the reminder for the appointment 1 day prior to actual appointment, they insisted that my secretary fax them the e-mails. 3. Once they received the faxed e-mails they told me that they couldn't see me because my file wasn't available. It was only after my secretary advised them that this appointment had been scheduled for over 2 weeks and since she had cleared my husband's, who is an attorney, schedule for the entire afternoon, it was insane for them not to see me. 4. They agreed to see me, but I waited over an hour and twenty minutes to be called in.

He was courteous and understanding. He made me feel at ease and at the same time like I was being treated by a professional.

good very informative