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Kensington Eye Doctors

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Eye Doctors in Kensington, MD

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Eye Doctors
11300 Rockville Pike
Rockville , MD 20852
2.25 miles
I feel somewhat bad for attributing this rating to Dr. Allen, since he was perfectly fine, as was Dr. Hosseini, who was very nice and quite knowledgeable. Instead, this rating has more to do with their office staff, with whom both doctors also seemed exasperated. First and foremost for people on this site, they do not handle Zocdoc users well. I filled out all my records on Zocdoc ahead of time to speed up the process, but no one ever read them (which was additionally problematic because the doctors did not know I wore contacts). When I tried to explain this to the front desk, the woman had never heard of Zocdoc and did not even know that you could schedule appointments with their office online. After a few quick tests with one of the assistants, I waited over an hour before seeing Dr. Allen (it was very evident that the office had overbooked for this morning, as there were more people waiting than seats available). When Dr. Allen finally saw me, he had to immediately send me back because no one had given me eye drops, even though they told Dr. Allen to wait to see me, so my eyes could dilate. They must have then realized they forgot to do this for multiple people, because nurses began administering eye drops to people in the waiting room. My appointment was on a Tuesday at 8:00 a.m. and I did not leave the office until 11:24 a.m. When I complained to the front desk about my simple annual check up lasting three and a half hours, they were not at all apologetic, which was both very inconsiderate and also alarming that they did not consider three and a half hours to be an unusual wait. I would have to caution anyone considering going to this office to reconsider. This was easily the worst experience I have had in a medical office. To be honest, I've been to the DMV on many a lunch break, been to the post office on tax day, and traveled both United and Delta over the holidays, and never run into more incompetence and indifference.
6333 Executive Blvd.
Rockville, MD 20852
3.08 miles