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Frequently Asked Questions

There are some questions we get asked a lot, so we went ahead and answered them. It just makes sense!

About ZocDoc

ZocDoc is here to help you find great doctors, dentists, and other healthcare providers, read verified patient reviews, instantly book appointments, and even fill out your doctor's paperwork pre-visit – no phone calls needed! The service is absolutely free for patients – who view us as their personal health ally – and is available via our website and apps for iPhone and Android.

When our company was founded, the domain ZocDoc.com only cost $6 to buy – while other website names cost millions of dollars! Since our founders were using their personal savings to start the company, they snatched up this bargain and the catchy name has stuck ever since.

Nope, we here at ZocDoc do not offer medical services of any kind. We're just a friendly group of people who are passionate about helping you quickly receive the great healthcare you deserve.

Not just yet, but that's what we're working toward! We're continually adding new healthcare providers to our service to provide you with the best possible access to care. The providers you can currently book appointments with via ZocDoc are the ones who have passed our qualifications and chosen to partner with us in making your healthcare experience a better one.
Are you a doctor who would like to join ZocDoc? Click here.
Would you like your doctor to join ZocDoc? Click here.

Currently, ZocDoc serves more than 40% of the US population, across 2,000+ cities. We're continually expanding our service to new cities and towns according to patient demand.

Yes! ZocDoc is 100 percent free for patients to use. We want to make it as easy as possible to get the care that you deserve.
Please note that our services are completely separate from any costs you may have associated with visiting the doctor, such as insurance copays. If you're not sure how much a doctor visit will cost, we encourage you to check with your healthcare provider or your insurance company.

That's a great question to discuss directly with your healthcare provider or insurance company! If you have any questions regarding the cost of your medical care, we encourage you to give them a call.

The healthcare providers who partner with ZocDoc pay a subscription fee for ZocDoc's service. We help increase the efficiency of their practices, fill their last-minute cancellations, and provide prompt medical care to patients like you!

Yes, Spanish speakers can use ZocDoc en Español – either online or as a free app for iPhone and Android! You can also use the search options to find doctors who speak other languages – just go here and click 'More Options.'

Not yet. We're currently laser-focused on expanding our service across the entire United States, but we hope to someday make ZocDoc available everywhere!

ZocDoc Check-In allows you to securely fill out your doctor's paperwork online in advance of your visit. We'll even remember your information for the next time you schedule an appointment! This saves you time at the doctor's office while increasing the accuracy and legibility of your medical records.

We're so happy to hear that! Patients like you are why we're honored to have an average Net Promoter Score (a measure of consumer loyalty) in the high 70s to low 80s – comparable to beloved consumer brands like Apple and Amazon.
If you want to get involved, connect with us on our social channels, such as Twitter and Facebook...or maybe even become a ZocStar! Are you a journalist interested in covering us? Head over to our Press page. We'd love to hear from you!

Always! If you're passionate about transforming healthcare from the ground up and want to be a part of the smartest, friendliest, most amazing team you've ever met, check out the available positions on our careers page! When applying, you can address your cover letter to the ZocDoc Hiring Team.

Making an Appointment Using ZocDoc

It's easy! Just go to the homepage, and select the type of specialist you'd like to see. Then enter your location and your insurance plan, and we'll show you a bunch of different doctors who may meet your needs. You can view any doctor's available times, along with his or her education, office photographs, and reviews from other patients. Just click on an appointment time you'd like, and follow the short prompts to book that appointment.

Only you can select the right doctor for your particular needs. That's why we give you so much information! When you're choosing a doctor, you might want to look at his or her professional statement, education, background, and reviews from other patients. Don't forget to leave a review after your ZocDoc appointment, so you can help other patients find the right doctor in return.

Your insurance plan information can be found right on your insurance card. If you have any questions regarding your plan, we encourage you to give your insurance company a call.

To find doctors who participate in your insurance plan, just go to the search page and enter your insurance information. If your insurance logo appears next to a doctor, that doctor is in your network! If you see the words ‘Out of Network,' that doctor doesn't participate in your insurance.

It's okay if you don't see an option that's exactly right. Just select the one that best matches your reason for needing a doctor. If you want to tell your doctor more, you can leave a personal note for him or her on the next page. Looking for a physician who performs a specific procedure? Start your search here.

Yes, as long as your doctor offers ZocDoc Check-In! This feature allows you to securely fill out your doctor's registration paperwork online in advance of your visit. We'll even remember your information for the next time you schedule an appointment, saving you time at the doctor's office and increasing the accuracy and legibility of your medical records. Not every doctor offers ZocDoc Check-In, but more and more do so every day!

If you've reached a page that says, "Your appointment is booked," then rest assured, you're all set! Soon you'll receive an email from ZocDoc with helpful details about your upcoming appointment.

Sometimes a doctor has a last-minute emergency. In these rare cases, we'll email you as soon as possible to let you know about the scheduling change, help you find a new appointment time, and do our best to make up for the inconvenience.

Some insurance and medical providers require you to have a primary care doctor's referral when making an appointment. ZocDoc will only ask for a referral if it is required.

Our service was created so you no longer have to book appointments over the phone! We're working hard to make scheduling doctor appointments online as simple, fast, and convenient as possible. But if you're having any difficulties, give us a call at (855) 962-3621 and we'll be happy to guide you through the online booking process.

After you book your appointment online, you will receive an email from ZocDoc that includes your doctor's office phone number, address, and other information.

My ZocDoc Account

Simply click here and enter your email address and password. If you're a new patient, click "Join Now" to create your account.

Simply sign in to your ZocDoc account to change your scheduled appointments. But please note that cancelling or rescheduling too many appointments may result in your account being locked, and we'd hate to see that happen! This ensures that doctors' calendars stay accurate and trustworthy for the other patients who depend on them.

If this happens to you, please give us a call at (855) 962-3621.

Just give us a call at (855) 962-3621 and we'll help you figure out what's going on.

Easy – just click here to reset it!

Just sign in to your ZocDoc account, click on your name, and select "Past Appointments" or "Medical Team."

We suggest your personalized Well Guide recommendations based on the health information you've provided, together with recommended screenings from top health organizations' guidelines.

Simply sign in to your ZocDoc account and look through your past appointments. Click "Download PDF" wherever you see the "Check-In Complete" icon to view your information. If you need to make any changes, you can do so when you book your next appointment.

Absolutely! Protecting your information is extremely important to us. Millions of patients trust us to keep their medical information secure, as do the investors behind Facebook, Twitter, Google, Paypal, and Amazon. Want more info? Read our Trust page, or check out our full Privacy Policy here.

ZocDoc Reviews

Unlike most online review sites, ZocDoc operates a "closed-loop" review system. This means that the only people who can leave reviews are real patients who book through ZocDoc or are otherwise verified by the doctor. That's our way of ensuring that every comment is authentic and trustworthy!

After you attend your appointment, you'll receive an email asking how it went. Follow that link to leave your feedback for that doctor. You can also post a review for any healthcare provider that you've seen through ZocDoc. Just sign into your ZocDoc account and look through your past appointments right on the Medical Team page. Click "Leave Feedback" for any doctor you'd like to review.

You can describe your feelings about all aspects of your visit with your healthcare provider – from the office facilities and staff to wait time and the doctor’s bedside manner. But please note that we cannot publish claims about:

  • The accuracy of a practitioner’s treatment and diagnosis (those are factual matters which would require extensive medical studies to verify).
  • Pricing specifics (these comments tend to reflect on insurance providers rather than doctors).
  • An appointment in which you didn’t actually see the healthcare provider you booked with.
  • Anything profane, vulgar, or otherwise offensive (we’re a family-friendly site).
Other than that, feel free to share any information you think would be helpful to patients like you!

Absolutely not! We want to create a useful, well-rounded, accurate resource that you and other patients can depend on. That means we post positive reviews, negative reviews, and everything in between. As long as your review adheres to the guidelines above and the doctor has chosen to display reviews, it'll be published, unedited, on the doctor's profile page shortly after you submit it.

The quality of our patient reviews is very important to us, so we have a real, live person moderating them. This means it sometimes can take a day or two. Thank you for being patient! Keep in mind that some providers have chosen not to display their reviews on ZocDoc. Don't let this stop you from leaving feedback – we read each and every review, and we want to hear about your experience!