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Blue Cross Blue Shield of Arizona Gastroenterologists in Montrose, Houston, TX: Book Online Instantly

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Gastroenterologists in Montrose, Houston, TX | Blue Cross Blue Shield of Arizona - PPO

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4100 S. Shepherd Drive
Houston, TX 77098
1.14 miles
4120 Southwest Freeway
Houston, TX 77027
2.83 miles
1631 North Loop West
Houston, TX 77008
5.17 miles
1446 Campbell Road
Houston, TX 77055
7.81 miles
I have seen Dr. Nemoto before and I respect his clinical skills and his obvious sense of caring for his patients. He is a first rate physician who is also interested in prevention as evidenced by his involvement in a wellness center which is located one floor below his office. I also like his nurse Lori who was professional and personable at the same time. However, It was a chaotic process in getting an appointment with him due to the ineptness and indifference of the two office staff I dealt with. Had it been anyone other than Dr. Nemoto, I would have made an appointment with another gastroenterologist and would not have dealt with the confusion and multiple phone calls that it took to schedule the appointment and to update my records. I also left a phone message on the office vm system at one time and that call was never returned. I was also assured, after making 4 different phone calls to his office, that an "update" for me to complete would be emailed to me. That never came through even though I had provided his office staff with my two separate email addresses. I completed the update to my medical records in his office prior to seeing him today. Many times the physician is busy treating patients and does not realize the impression that the front office staff makes on patients/potential patients. My recommendation for these administrative staff would be rigorous retraining, close supervision and monitoring in the areas of technical skills as well as in patient relations.
1140 Westmont Drive
Houston, TX 77015
12.41 miles
2813 Smith Ranch Rd
Pearland, TX 77584
12.72 miles