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Rainbow Hills, San Antonio OB-GYNs

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OB-GYNs in Rainbow Hills, San Antonio, TX

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11212 State Highway 151
San Antonio, TX 78251
4.80 miles
First, I would like to start off saying I did like Dr. Al Hakeem a lot. In fact, I was excited that I found an OB I was comfortable with. The issue came with the staff. I needed an IUD inserted. I had the initial consultation then called 3 weeks later to make the appointment for the insertion. I talked directly to the doctor and made the appointment. I showed up to the appointment and the office ladies told me he had just left. They had no idea I would be there! I could understand that happening, however that wasn't the end. I asked if I could come in the next day. But, they didn't even order the paraguard yet!! There is some form I needed to fill out in order for them to get it, and I was never told about it. No one got in contact with me or told me while I was in the office. I asked them how long it would take for them to order it if I signed the paper today. They told me I would have to come back next month during my cycle to get it inserted because by the time they ordered it would be too late in the month. The reason for the paraguard is because I can not take hormonal birth control. I explained that to the nurses but they still offered to give me a depo shot! I told them that would not work, and asked for Plan B to hold me over in case it is needed. The nurse responded that it was hormonal and wouldn't work. I had to explain to the nurse how Plan B worked. I was very very concerned that the nursing staff didn't understand the way birth control worked. I am saddened that this issue was handled in such an unprofessional manner. I had to leave work early, pick my daughter up early, and drive across town to the appointment all for no reason. Suffice it to say, as much as I like Dr. Al Hakeem, I will not waste my time and money at a place that mismanages simple tasks.
Primary Care Doctor
Primary Care Doctor
4151 Callaghan Rd
San Antonio, TX 78228
5.22 miles