{"id":19582,"date":"2022-04-14T12:26:09","date_gmt":"2022-04-14T16:26:09","guid":{"rendered":"https:\/\/www.zocdoc.com\/about\/?page_id=19582"},"modified":"2024-08-19T11:01:35","modified_gmt":"2024-08-19T15:01:35","slug":"communitystandards","status":"publish","type":"page","link":"https:\/\/www.zocdoc.com\/about\/communitystandards\/","title":{"rendered":"Community Standards"},"content":{"rendered":"                <section class=\"leadspace leadspace--page bg-tan-lt\">\n                    <div class=\"container\">\n                        <div class=\"leadspace__wrap\">\n                            <div class=\"row align-items-center\">\n                                <div class=\"col-sm-6\">\n                                                                        <div class=\"leadspace__content pt-10 pb-10 py-sm-15\">\n                                        <h2 class=\"h2 pe-xl-6\">Zocdoc\u2019s community standards<\/h2>\n                                        <div class=\"row\">\n                                            <div class=\"col-xs-10 col-sm-12 col-md-10 col-xl-9 pe-xl-6\">\n                                                                                            <\/div>\n                                        <\/div>\n                                    <\/div>\n                                        \n                                <\/div>\n                                <div class=\"col-sm-6\">\n                                                                        <div class=\"leadspace__img d-flex justify-content-center align-items-center\"><img decoding=\"async\"\n                                            class=\"w-100 h-100\" src=\"https:\/\/zocdocstatic.wpengine.com\/wp-content\/uploads\/2022\/04\/community-standards.svg\"><\/div>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/section>\n\n\n \n    <section class=\"section-content-with-accordion section-gutter-bottom \">\n        <div class=\"container\">\n                                    <article class=\"section-content-with-accordion__item position-relative\">\n                            <div class=\"row\"> \n                                <div class=\"col-md-4 col-lg-6\">\n                                                                            <h3 class=\"h3 section-content-with-accordion__title mb-6 sticky-top section-gutter-top\">\n                                            For Patients                                        <\/h3>\n                                        \n                                <\/div>\n                                <div class=\"col-md-8 col-lg-6\">\n                                    <div class=\"section-content-with-accordion__content body-md pt-md-20 pt-lg-30\">                                    \n                                                                                            <div class=\"post-content mb-16\">\n                                                    <p><span style=\"font-weight: 400;\">Zocdoc\u2019s mission is to give power to the patient, and our company\u2019s No. 1 core value is \u201cPatients First.\u201d Our steadfast commitment to empowering patients guides how we orient our platform, our <\/span><a href=\"https:\/\/www.zocdoc.com\/about\/how-search-works\"><span style=\"font-weight: 400;\">search results<\/span><\/a><span style=\"font-weight: 400;\">, and our business structure. In fact, that\u2019s why booking through Zocdoc is free for patients. You should never have to pay fees \u2014 from Zocdoc or any of our participating providers \u2014 for finding and booking appointments with health care providers. Zocdoc will also never ask you for credit card or payment information over the phone or via email.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We expect all Zocdoc users to be respectful of our service, the providers who participate, and other patients who are seeking care. To that end, the guidelines below outline our expectations for Zocdoc users\u2019 behavior. Consistent with our Terms of Service, violation of these guidelines may be grounds for suspension or termination from Zocdoc\u2019s platform.<\/span><\/p>\n                                                <\/div>    \n                                                \n                                        <!-- Start of accordion repeater-->\n                                                                                    <article class=\"card-accordion\">\n                                                <div class=\"accordion accordion-flush border-top border-gray-lt\" id=\"contentWithAccordion\">\n                                                                                                                <div class=\"accordion-item border-bottom border-gray-lt\">\n                                                                <a class=\"accordion-button collapsed d-flex align-items-baseline\" data-bs-toggle=\"collapse\" data-bs-target=\"#ForPatients-content-with-accordion-body1\" aria-expanded=\"false\" aria-controls=\"ForPatients-content-with-accordion-body1\">\n                                                                    <h6 class=\"accordion-header fw-bold body-mdd\" id=\"ForPatients-content-with-accordion-title1\">\n                                                                        Safety                                                                    <\/h6>\n                                                                <\/a>\n                                                                                                                                    <div id=\"ForPatients-content-with-accordion-body1\" class=\"accordion-collapse collapse\" aria-labelledby=\"ForPatients-content-with-accordion-title1\">\n                                                                        <div class=\"accordion-body\">\n                                                                            <div class=\"post-content\">\n                                                                                <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always treat others with respect and follow all applicable laws.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never bully, harass, use profanity, threaten, intimidate, or inflict harm on providers, their office staff and administrators, or Zocdoc representatives.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never discriminate against, or use inappropriate, disparaging, derogatory, discriminatory, or racist\/bigoted speech towards providers, their office staff and administrators, or Zocdoc representatives.<\/span><\/li>\n<\/ul>\n                                                                            <\/div>    \n                                                                        <\/div>\n                                                                    <\/div>\n                                                                                                                            <\/div>   \n                                                                                                                        <div class=\"accordion-item border-bottom border-gray-lt\">\n                                                                <a class=\"accordion-button collapsed d-flex align-items-baseline\" data-bs-toggle=\"collapse\" data-bs-target=\"#ForPatients-content-with-accordion-body2\" aria-expanded=\"false\" aria-controls=\"ForPatients-content-with-accordion-body2\">\n                                                                    <h6 class=\"accordion-header fw-bold body-mdd\" id=\"ForPatients-content-with-accordion-title2\">\n                                                                        Accuracy                                                                    <\/h6>\n                                                                <\/a>\n                                                                                                                                    <div id=\"ForPatients-content-with-accordion-body2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ForPatients-content-with-accordion-title2\">\n                                                                        <div class=\"accordion-body\">\n                                                                            <div class=\"post-content\">\n                                                                                <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always input accurate, complete and up-to-date information, including your in-network insurance plan, when completing pre-appointment paperwork from Zocdoc or your provider, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Only book appointments you plan to attend to respect both the provider\u2019s time and other patients seeking care.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Submit honest, fair and accurate reviews that adhere to our <\/span><a href=\"https:\/\/www.zocdoc.com\/about\/verifiedreviews\/\"><span style=\"font-weight: 400;\">guidelines<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n                                                                            <\/div>    \n                                                                        <\/div>\n                                                                    <\/div>\n                                                                                                                            <\/div>   \n                                                                                                                        <div class=\"accordion-item border-bottom border-gray-lt\">\n                                                                <a class=\"accordion-button collapsed d-flex align-items-baseline\" data-bs-toggle=\"collapse\" data-bs-target=\"#ForPatients-content-with-accordion-body3\" aria-expanded=\"false\" aria-controls=\"ForPatients-content-with-accordion-body3\">\n                                                                    <h6 class=\"accordion-header fw-bold body-mdd\" id=\"ForPatients-content-with-accordion-title3\">\n                                                                        Zocdoc User Obligations                                                                    <\/h6>\n                                                                <\/a>\n                                                                                                                                    <div id=\"ForPatients-content-with-accordion-body3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ForPatients-content-with-accordion-title3\">\n                                                                        <div class=\"accordion-body\">\n                                                                            <div class=\"post-content\">\n                                                                                <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make every effort to uphold your confirmed appointments; those are slots that will not be available to other patients seeking care.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your ability to attend your appointment changes, you are responsible for contacting your provider with as much advance notice as possible. Last-minute changes are very disruptive to providers and their staff and limit their ability to see other patients in need of care at that time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you \u2018no-show\u2019, reschedule, or cancel appointments at a high volume, we reserve the right to limit or terminate your use of Zocdoc\u2019s service.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Arrive to your appointment on time. If for some reason you are unable to do so, reach out to the provider\u2019s office to notify them, and understand that they reserve the right to reschedule the appointment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If Zocdoc or a participating provider suspects a patient is displaying unlawful drug-seeking behavior, we reserve the right to suspend or terminate that user\u2019s use of Zocdoc\u2019s service.<\/span><\/li>\n<\/ul>\n                                                                            <\/div>    \n                                                                        <\/div>\n                                                                    <\/div>\n                                                                                                                            <\/div>   \n                                                                                                            <\/div> \n                                            <\/article> \n                                                                                <!-- End of accordion repeater -->\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/article>\n                                        <article class=\"section-content-with-accordion__item position-relative\">\n                            <div class=\"row\"> \n                                <div class=\"col-md-4 col-lg-6\">\n                                                                            <h3 class=\"h3 section-content-with-accordion__title mb-6 sticky-top section-gutter-top\">\n                                            For Providers                                        <\/h3>\n                                        \n                                <\/div>\n                                <div class=\"col-md-8 col-lg-6\">\n                                    <div class=\"section-content-with-accordion__content body-md pt-md-20 pt-lg-30\">                                    \n                                                                                            <div class=\"post-content mb-16\">\n                                                    <p><span style=\"font-weight: 400;\">While Zocdoc exists to empower patients, we also recognize that delivering an exceptional patient experience requires a strong and trusting partnership with the providers that participate in our Marketplace.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The guidelines below serve as a provider code of conduct that outline our expectations for participating providers\u2019 behavior. Consistent with the Zocdoc User Agreement, violation of this code of conduct may be grounds for suspension or termination from Zocdoc\u2019s platform.<\/span><\/p>\n                                                <\/div>    \n                                                \n                                        <!-- Start of accordion repeater-->\n                                                                                    <article class=\"card-accordion\">\n                                                <div class=\"accordion accordion-flush border-top border-gray-lt\" id=\"contentWithAccordion\">\n                                                                                                                <div class=\"accordion-item border-bottom border-gray-lt\">\n                                                                <a class=\"accordion-button collapsed d-flex align-items-baseline\" data-bs-toggle=\"collapse\" data-bs-target=\"#ForProviders-content-with-accordion-body1\" aria-expanded=\"false\" aria-controls=\"ForProviders-content-with-accordion-body1\">\n                                                                    <h6 class=\"accordion-header fw-bold body-mdd\" id=\"ForProviders-content-with-accordion-title1\">\n                                                                        Safety                                                                    <\/h6>\n                                                                <\/a>\n                                                                                                                                    <div id=\"ForProviders-content-with-accordion-body1\" class=\"accordion-collapse collapse\" aria-labelledby=\"ForProviders-content-with-accordion-title1\">\n                                                                        <div class=\"accordion-body\">\n                                                                            <div class=\"post-content\">\n                                                                                <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always treat others with respect and follow all applicable laws<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never bully, harass, use profanity, threaten, intimidate, or inflict harm on Zocdoc users or representatives.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never discriminate against, or use inappropriate, disparaging, derogatory, discriminatory, or racist\/bigoted speech towards Zocdoc users or representatives.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never take any unlawful or unethical actions against patients for posting reviews (critical, negative, or otherwise), or for any other reason.<\/span><\/li>\n<\/ul>\n                                                                            <\/div>    \n                                                                        <\/div>\n                                                                    <\/div>\n                                                                                                                            <\/div>   \n                                                                                                                        <div class=\"accordion-item border-bottom border-gray-lt\">\n                                                                <a class=\"accordion-button collapsed d-flex align-items-baseline\" data-bs-toggle=\"collapse\" data-bs-target=\"#ForProviders-content-with-accordion-body2\" aria-expanded=\"false\" aria-controls=\"ForProviders-content-with-accordion-body2\">\n                                                                    <h6 class=\"accordion-header fw-bold body-mdd\" id=\"ForProviders-content-with-accordion-title2\">\n                                                                        Professional Obligations                                                                    <\/h6>\n                                                                <\/a>\n                                                                                                                                    <div id=\"ForProviders-content-with-accordion-body2\" class=\"accordion-collapse collapse\" aria-labelledby=\"ForProviders-content-with-accordion-title2\">\n                                                                        <div class=\"accordion-body\">\n                                                                            <div class=\"post-content\">\n                                                                                <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow all applicable professional rules and ethical guidelines (including but not limited to the <\/span><a href=\"https:\/\/www.ama-assn.org\/about\/publications-newsletters\/ama-principles-medical-ethics\"><span style=\"font-weight: 400;\">AMA\u2019s Principles of Medical Ethics<\/span><\/a><span style=\"font-weight: 400;\">).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Safeguard patient data, and adhere to HIPAA and other applicable guidelines in the use, maintenance, storage or disclosure of an individual\u2019s health information.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always maintain a valid, up-to-date, and unrestricted license in all jurisdictions in which you practice and as necessary for Zocdoc to display your specialties.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your first priority should always be the best interest of the patient; you should separate your financial interests from the treatment(s) you recommend or provide.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never facilitate or enable any unlawful drug-seeking behavior.<\/span><\/li>\n<\/ul>\n                                                                            <\/div>    \n                                                                        <\/div>\n                                                                    <\/div>\n                                                                                                                            <\/div>   \n                                                                                                                        <div class=\"accordion-item border-bottom border-gray-lt\">\n                                                                <a class=\"accordion-button collapsed d-flex align-items-baseline\" data-bs-toggle=\"collapse\" data-bs-target=\"#ForProviders-content-with-accordion-body3\" aria-expanded=\"false\" aria-controls=\"ForProviders-content-with-accordion-body3\">\n                                                                    <h6 class=\"accordion-header fw-bold body-mdd\" id=\"ForProviders-content-with-accordion-title3\">\n                                                                        Accuracy                                                                    <\/h6>\n                                                                <\/a>\n                                                                                                                                    <div id=\"ForProviders-content-with-accordion-body3\" class=\"accordion-collapse collapse\" aria-labelledby=\"ForProviders-content-with-accordion-title3\">\n                                                                        <div class=\"accordion-body\">\n                                                                            <div class=\"post-content\">\n                                                                                <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Immediately notify Zocdoc should there be any changes in the status of your license or your ability to practice.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When a Zocdoc user books with a specific provider, ensure that the user sees the provider they selected.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zocdoc users expect providers to honor their selected appointment times, venues and locations as confirmed at the time of booking. As such, make every effort to maintain accurate and up-to-date appointment availability and physical location information.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make every effort to honor and uphold Zocdoc users\u2019 scheduled appointment times, and prevent canceling or rescheduling.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain accurate Zocdoc appointment records; this includes confirming appointments in a timely manner, marking cancellations and reschedules accurately, reporting patient no-shows, etc.<\/span><\/li>\n<\/ul>\n                                                                            <\/div>    \n                                                                        <\/div>\n                                                                    <\/div>\n                                                                                                                            <\/div>   \n                                                                                                                        <div class=\"accordion-item border-bottom border-gray-lt\">\n                                                                <a class=\"accordion-button collapsed d-flex align-items-baseline\" data-bs-toggle=\"collapse\" data-bs-target=\"#ForProviders-content-with-accordion-body4\" aria-expanded=\"false\" aria-controls=\"ForProviders-content-with-accordion-body4\">\n                                                                    <h6 class=\"accordion-header fw-bold body-mdd\" id=\"ForProviders-content-with-accordion-title4\">\n                                                                        Fraud                                                                    <\/h6>\n                                                                <\/a>\n                                                                                                                                    <div id=\"ForProviders-content-with-accordion-body4\" class=\"accordion-collapse collapse\" aria-labelledby=\"ForProviders-content-with-accordion-title4\">\n                                                                        <div class=\"accordion-body\">\n                                                                            <div class=\"post-content\">\n                                                                                <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never charge fees that only pertain to Zocdoc users or pass any part of your Zocdoc fees on to Zocdoc users (e.g. do not institute a Zocdoc booking fee or charge a cancellation or no-show fee only to Zocdoc users).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never directly or indirectly discourage or prevent Zocdoc users from using the Zocdoc platform as they intend. Never direct, instruct, or encourage Zocdoc users to divert their bookings from the Zocdoc platform (e.g. do not list your contact info or website in your professional statement, or otherwise encourage Zocdoc users to book offsite).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never direct, instruct, or encourage Zocdoc users to take actions intended to avoid incurring Zocdoc fees (e.g. do not encourage Zocdoc users to cancel their Zocdoc bookings, or instruct Zocdoc users to incorrectly mark themselves as an existing patient).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always pay for services rendered (e.g. never fraudulently dispute or refuse payment for new patient bookings generated through Zocdoc\u2019s marketplace).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never direct or instruct Zocdoc users to do anything that would violate Zocdoc\u2019s Terms of Use and Acceptable Use Policy, including submitting false information.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never relay inaccurate, misleading or defamatory information about Zocdoc\u2019s service, policies or procedures to our users or anyone else; never present yourself as a representative of Zocdoc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never use Zocdoc\u2019s trademark, logo, or intellectual property without our prior consent.<\/span><\/li>\n<\/ul>\n                                                                            <\/div>    \n                                                                        <\/div>\n                                                                    <\/div>\n                                                                                                                            <\/div>   \n                                                                                                                        <div class=\"accordion-item border-bottom border-gray-lt\">\n                                                                <a class=\"accordion-button collapsed d-flex align-items-baseline\" data-bs-toggle=\"collapse\" data-bs-target=\"#ForProviders-content-with-accordion-body5\" aria-expanded=\"false\" aria-controls=\"ForProviders-content-with-accordion-body5\">\n                                                                    <h6 class=\"accordion-header fw-bold body-mdd\" id=\"ForProviders-content-with-accordion-title5\">\n                                                                        Content                                                                    <\/h6>\n                                                                <\/a>\n                                                                                                                                    <div id=\"ForProviders-content-with-accordion-body5\" class=\"accordion-collapse collapse\" aria-labelledby=\"ForProviders-content-with-accordion-title5\">\n                                                                        <div class=\"accordion-body\">\n                                                                            <div class=\"post-content\">\n                                                                                <ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never request or accept reviews from someone with a conflict of interest. This includes, for example, current or former employees, competitors or peers, friends and family members, or anyone being paid or otherwise incentivized to leave a review.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never directly or indirectly attempt to prevent reviews (critical, negative, or otherwise), or to submit fraudulent reviews, for any purpose.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Maintain an accurate, honest, and up-to-date Zocdoc profile that includes your professional statement, location, and accepted in-network insurances and visit reasons. You can read more about our Profile Guidelines <\/span><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/9613181-profile-guidelines\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n                                                                            <\/div>    \n                                                                        <\/div>\n                                                                    <\/div>\n                                                                                                                            <\/div>   \n                                                                                                            <\/div> \n                                            <\/article> \n                                                                                <!-- End of accordion repeater -->\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/article>\n                    \n                    <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":89,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-block.php","meta":{"footnotes":""},"class_list":["post-19582","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Community Standards | Zocdoc<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zocdoc.com\/about\/communitystandards\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Community 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