While the office was very busy at 4:30pm, it was incredibly efficient. I was through paperwork and into a room within 10 minutes; I saw a nurse within another 10 minutes, and then I spent a solid 15 minutes with Dr. Tam. She very quickly went through my medical concerns and was immediately to the point. Would highly recommend both the office and Dr. Tam.
Taylor was excellent! Very nice and friendly. Examined and explained what she saw. When Dr. P came he was teaching/explaining what he saw to her to make her even more knowledgeable and me too. That really gave me confidence that they care about what they do and their patients. It wasn't a rushed factory with no discussion and hurried out the door with a script and a bill. It was the best Dr visit I've had in memory. Excellent!
I have never been to an doctors office where from the moment I walked in I felt welcomed and like I have been there forever. It was my first visit and I forgot that I had no money for my copay, so the lady at the front desk(Elayne) took out $20 and paid for my copay, mind you I have never been there before. May God Bless her! Then the medical assistant that took my vitals was amazing too. The energy in that office is so warm and welcoming and positive. I was late for my appointment and even so they took me back right away. Dr. Lavern’s was amazing also, however he couldn’t give me the type of medication I am on because you need special license to prescribe, but he did give me a refill to get me by until I go see a psychiatrist. Overall, this office is truly amazing and I will definitely keep coming back. Oh and Elayne would not accept any money back she paid for my copay. I wish I could work in their office, I know I would love it. Every one staff in there smiles at you, acknowledges you and you feel like they are there for you and not the money or what insurances you have. So thanks a lot to their office staff and I hope y’all keep up the good work. And I will be waiting to get a phone call for an interview to work there. Lol!!!!! May God Bless Y’all
As a new patient to the office, I appreciated that there weren't a ton of toys laying around for germs kids to lick and put their hands all over- we don't want any new babies getting sick! The staff was nice, prompt and courteous. I filled out all of the paper online in advance, but when I arrived, I had to fill out more (just one sheet, front and back-but it was the same basic info I filled out online already) which was kind of annoying. I believe I was the last appointment of the day, and I waited about 15 minutes to get called back- but for the end of the day to only run about 15 min. behind is pretty good! Dr. is obviously knowledgeable and knows his stuff. I trust him completely! Thanks Dr. Alex!
I was really impressed. The wait time was short and the immediate attention that I received was i was called back was fantastic! The Doctor was very attentive and took his time to explain everything to me. The Medical assistant was pleasant as well. Everyone in the office was very friendly and professional. This was a good trip to the Doctor's Office!
I can honestly say that this was probably the best experience I've had at any doctor. I was in less than 15 minutes & my appointment only lasted about 20-25 minutes. The doctor explained everything he was doing before he did it and how it would feel. I would definitely recommend and go back to them.