This was our first visit with Dr Tsai. The front desk staff were friendly and explainly clearly all documents that I needed to sign as well has how they handle collecting payment dor high deductible plans. The nurse was very nice and took my girls weight, height and blood pressure. Dr. Tsai saw my girls immediately afterwards. The doctor was very patient, asked alot of questions and examed each child carefully. They have another nurse that adminsters vaccines and takes bloodwork. That nurse was absoutely amazing! Having one special need non-verbal child, and another one that has small difficult veins she was able to do the bloodwork for all three of my girls. Ive always had bad experinces in other labs so I was glad that they didnt have any issues drawing blood for any of them. Overall we had a great experience and we will continue to come to this office.