{"id":19719,"date":"2022-06-20T10:00:17","date_gmt":"2022-06-20T15:00:17","guid":{"rendered":"https:\/\/thepapergown.zocdoc.com\/?p=19719"},"modified":"2023-03-20T12:55:26","modified_gmt":"2023-03-20T17:55:26","slug":"zocdoc-reports-the-healthcare-experience-2022","status":"publish","type":"post","link":"https:\/\/www.zocdoc.com\/blog\/zocdoc-reports\/zocdoc-reports-the-healthcare-experience-2022\/","title":{"rendered":"Zocdoc Reports \u2013 The Healthcare Experience: 2022"},"content":{"rendered":"

Zocdoc appointment booking trends, and user and provider surveys, show how healthcare has evolved in the two years since the onset of the COVID-19 pandemic, and shed light on the highs and lows of delivering and receiving care during an unprecedented time<\/span><\/i><\/p>\n

Data points to a pronounced preference, with the exception of mental health, for in-person care, and for the use of telehealth as one part of the overall continuity of care<\/span><\/i><\/p>\n

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\u201cThe Healthcare Experience: 2022\u201d is a comprehensive report that includes data from Zocdoc user and provider surveys, and an analysis of healthcare appointment booking trends beginning in May 2020 \u2013 the first full month Zocdoc facilitated video visit bookings \u2013 through May 2022.\u00a0<\/span><\/p>\n

To uncover insights regarding how users\u2019 booking choices, and the perspectives of providers and users, evolved throughout the pandemic, Zocdoc conducted provider and user (\u201cpatient\u201d) surveys, and analyzed aggregated appointment booking data. The results show four key insights, detailed below.<\/span><\/p>\n

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Telehealth is a supplement, not a substitute<\/h3>\n

Prior to the pandemic, telehealth represented just <\/span>~1%<\/span><\/a> of care. At its onset, amid <\/span>stay-at-home orders<\/span><\/a> and <\/span>concerns<\/span><\/a> about contracting COVID-19, many Americans turned to telehealth to safely get the care they needed; at telehealth\u2019s peak, between March and August 2020, <\/span>13%<\/span><\/a> of outpatient visits were conducted via telehealth. As Americans have emerged from the acute beginnings of the pandemic and adapted to a new normal, an overwhelming majority of patients are choosing to see their doctors in-person again.\u00a0<\/span><\/p>\n

In May 2020, 33% of all appointments booked via Zocdoc were telehealth visits. By May 2022, that number had declined significantly, to 17%. Excluding mental health, the only specialty which skews toward virtual care, just 9% of appointments in May 2022 were conducted virtually.<\/span><\/p>\n

By specialty, the percentage of in-person appointments in May 2020, May 2021, and May 2022 was as follows:<\/span><\/p>\n