{"id":20621,"date":"2023-07-12T09:59:13","date_gmt":"2023-07-12T14:59:13","guid":{"rendered":"https:\/\/www.zocdoc.com\/blog\/?p=20621"},"modified":"2023-09-06T07:20:21","modified_gmt":"2023-09-06T12:20:21","slug":"what-does-emotional-labor-look-like-in-the-workplace","status":"publish","type":"post","link":"https:\/\/www.zocdoc.com\/blog\/explainer\/what-does-emotional-labor-look-like-in-the-workplace\/","title":{"rendered":"What Does Emotional Labor Look Like in the Workplace?"},"content":{"rendered":"<p><a href=\"https:\/\/www.verywellmind.com\/what-is-emotional-labor-5193184\"><span style=\"font-weight: 400;\">Emotional labor<\/span><\/a><span style=\"font-weight: 400;\"> refers to the work that involves managing emotions during interactions with others to achieve professional goals. In the workplace, employees may use this type of labor daily to manage their own emotions, as well as the emotions of others.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many may not even realize when they are engaging in emotional labor, as it has become normalized as a part of job expectations. However, over time it can wear on individuals, leading to burnout and emotional exhaustion. So what does this mean for employees and employers? Consider the following:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To effectively prevent burnout from occurring due to emotional labor, employers must acknowledge its existence and actively work to reduce its impact on employees. This means understanding the types of emotional labor expected of them and their employees and setting clear boundaries around the amount of emotional labor required.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For employees, this means developing self-awareness, seeking support, and actively managing their emotional well-being to maintain a healthy work-life balance. By gaining insight into emotional labor and its effects, employees can take charge of their mental health and build resilience to prevent burnout.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Continue reading to gain a deeper understanding and practical strategies that empower everyone to emotionally thrive in demanding work environments.<\/span><\/p>\n<h2>Types of emotional labor<\/h2>\n<p><span style=\"font-weight: 400;\">Two <\/span><a href=\"https:\/\/worldofwork.io\/2019\/05\/emotional-labor\/\"><span style=\"font-weight: 400;\">main types of emotional labor<\/span><\/a><span style=\"font-weight: 400;\"> can occur in the workplace:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Surface acting<\/b><span style=\"font-weight: 400;\">: Involves faking emotions and presenting a contrived front to others, usually to comply with social norms or job requirements. Customer service representatives may use this when dealing with unhappy customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Deep acting<\/b><span style=\"font-weight: 400;\">: Individuals work to genuinely transform their emotions to align with desired emotional displays. For instance, nurses may convey empathy with patients that are experiencing a lot of pain.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Both types of emotional labor can be emotionally taxing and lead to burnout if done consistently over a long period. Other forms of emotional labor include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refereeing disputes between colleagues;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing customer expectations;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing emotions during stressful situations.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While not always obvious, emotional labor is necessary for many workplace interactions.<\/span><\/p>\n<h3>Emotional Labor vs. Emotional Intelligence<\/h3>\n<p><span style=\"font-weight: 400;\">Two terms typically come up frequently when discussing managing emotions in the workplace: emotional intelligence and emotional labor. <\/span><a href=\"https:\/\/online.hbs.edu\/blog\/post\/emotional-intelligence-in-leadership\"><span style=\"font-weight: 400;\">Emotional intelligence<\/span><\/a><span style=\"font-weight: 400;\"> refers to a person&#8217;s ability to recognize and manage emotions, while emotional labor is about the workplace requirement to display specific emotions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The former refers to a job requirement, whereas the latter is a personal ability. For example, a customer service representative may need to display empathy and patience with customers as part of their job. However, they must also have the emotional intelligence skills to manage their emotions effectively.<\/span><\/p>\n<hr \/>\n<h2>How emotional labor shows up in the workplace<\/h2>\n<p><span style=\"font-weight: 400;\">Emotional labor is a part of many job roles and can manifest in various ways. Here are a few examples:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&#8220;Service with a smile&#8221;;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Teaching and mentoring;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing client expectations;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dealing with workplace conflict;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintaining a professional demeanor;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providing emotional support to coworkers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Emotional labor occurs frequently \u2014 often without us realizing it.<\/span><\/p>\n<hr \/>\n<h2>Emotional labor and gender<\/h2>\n<p><span style=\"font-weight: 400;\">Emotional labor expectations are often gendered due to societal norms and stereotypes that influence our perception of how different genders should express and manage their emotions. This can create unique challenges and burdens for employees of all genders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are many examples of how gender can influence emotional labor expectations in the workplace. Here are a few:<\/span><\/p>\n<p><strong>Women:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are often expected to perform more emotional labor in the workplace, both because of societal expectations about their roles and the types of jobs they are more likely to occupy. These expectations can lead to women being disproportionately tasked with &#8220;office housework.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In customer-facing roles, they may be more likely to be expected to express warmth and empathy.<\/span><\/li>\n<\/ul>\n<p><strong>Men:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are often socialized to suppress their emotions, which can create challenges when their roles require emotional labor. They may struggle to express empathy or provide emotional support, particularly if they perceive these behaviors as undermining their masculinity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Professionals requiring high degrees of emotional labor, such as nursing or social work, may also face stigma or discrimination. At the same time, men can also face unique pressures in roles where emotional suppression is the norm, such as in many high-level corporate jobs or physically demanding trades.<\/span><\/li>\n<\/ul>\n<p><strong>Non-binary and transgender employees:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Non-binary and transgender employees may face unique challenges related to emotional labor. They may be expected to perform emotional labor in ways that align with their perceived gender rather than their actual gender identity, creating additional stress and discomfort.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transgender individuals may also be disproportionately expected to educate others about gender issues, which can be a significant form of emotional labor.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Employers need to be aware of these dynamics and work to mitigate their effects.<\/span><\/p>\n<h3>Emotional labor and diversity in the workplace<\/h3>\n<p><span style=\"font-weight: 400;\">Beyond gender, emotional labor expectations in the workplace can also fluctuate based on race, ethnicity and culture. This is because different cultures and communities may have different norms for expressing emotion and different expectations for handling emotions.<\/span><\/p>\n<h3>Understanding the unique experiences of marginalized groups<\/h3>\n<p><span style=\"font-weight: 400;\">Marginalized groups often experience emotional labor in unique and sometimes intensified ways due to systemic bias, discrimination and lack of representation. These can manifest in several ways:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Different cultures have different norms and expectations around emotional expression, which can influence how emotional labor is perceived and performed in the workplace.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Racial and ethnic stereotypes can shape expectations for emotional labor. For instance, people of color might be expected to constantly adjust their emotions to fit into predominantly white workspaces, <\/span><a href=\"https:\/\/www.betterup.com\/blog\/code-switching#\"><span style=\"font-weight: 400;\">a process known as &#8220;code-switching<\/span><\/a><span style=\"font-weight: 400;\">.&#8221;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In customer-facing roles, employees may need to perform more emotional labor when interacting with customers with biases or prejudices. This can include having to manage their reactions to microaggressions or overt discrimination.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employees of a marginalized community in the workplace often have to manage the emotional labor of navigating bias, discrimination or a lack of inclusivity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employees with intersecting identities (for example, a person who is both a woman and a person of color) may face compounded emotional labor.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Employers must recognize these differences among their employees to cultivate inclusive environments.\u00a0<\/span><\/p>\n<h3>Emotional labor and burnout<\/h3>\n<p><a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC5823819\/\"><span style=\"font-weight: 400;\">Emotional labor and burnout are closely linked<\/span><\/a><span style=\"font-weight: 400;\">, and understanding this connection is critical to addressing mental health in the workplace. Here&#8217;s a deeper look into <\/span><a href=\"https:\/\/www.zocdoc.com\/blog\/guides\/how-your-job-can-impact-your-mental-health\/\"><span style=\"font-weight: 400;\">how your job can impact your mental health<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Continuous self-regulation and suppression of your emotions can lead to feelings of detachment and reduced professional efficacy, two key components of burnout.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consistently presenting emotions that may not align with one&#8217;s true feelings can lead to a sense of inauthenticity and internal conflict.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Those who bear a larger share of emotional labor in the workplace\u2014 whether due to their role, gender, or other factors \u2014 are at greater risk of experiencing burnout.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When employees feel that their efforts aren&#8217;t recognized or valued, they may have decreased job satisfaction, increased stress, and, over time, burnout.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Beyond burnout, chronic stress and exhaustion from emotional labor can <\/span><a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC5137920\/\"><span style=\"font-weight: 400;\">lead to various mental health issues<\/span><\/a><span style=\"font-weight: 400;\">, including depression and anxiety. Additionally,<\/span><a href=\"https:\/\/www.wgu.edu\/blog\/workplace-burnout-causes-effects-solutions1906.html#\"><span style=\"font-weight: 400;\"> burnout can contribute to physical health problems<\/span><\/a><span style=\"font-weight: 400;\">, such as headaches, digestive issues and sleep disturbances.<\/span><\/p>\n<h3>Strategies to manage emotional labor<\/h3>\n<p><span style=\"font-weight: 400;\">To prevent burnout from occurring, there are a few practical strategies for managing emotional labor in the workplace, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Practicing mindfulness techniques to stay aware of your emotional state and respond appropriately.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Using stress-management techniques, such as deep breathing exercises or meditation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Learning communication skills to assert your needs and set boundaries with colleagues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incorporating self-care practices into your daily routine.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These techniques are mainly small daily changes you can make as an employee. However, for lasting change to occur, employers must use more techniques to even out the emotional labor and lessen expectations in the workplace.<\/span><\/p>\n<h3>Creating a supportive workplace culture<\/h3>\n<p><span style=\"font-weight: 400;\">Creating a supportive workplace culture is essential for managing emotional labor. Organizations should <\/span><a href=\"https:\/\/www.zocdoc.com\/blog\/guides\/does-your-workplace-have-to-offer-mental-health-days\/\"><span style=\"font-weight: 400;\">prioritize initiatives such as mental health days<\/span><\/a><span style=\"font-weight: 400;\">, flexible work schedule, and regular check-ins with employees. Other strategies, such as Employee Assistance Programs and workplace training, can also be beneficial.<\/span><\/p>\n<h3>Addressing emotional labor in organizational policies<\/h3>\n<p><span style=\"font-weight: 400;\">Organizations should also consider incorporating emotional labor into their policies. This can include offering ideas for addressing emotional labor, such as flexible work schedules, increased pay or benefits, or training. Additionally, employers should recognize and reward employees engaging in emotional labor and provide resources to help them manage.<\/span><\/p>\n<h3>Seek help outside of the workplace<\/h3>\n<p><span style=\"font-weight: 400;\">If your emotional labor is becoming too much, seeking help outside the workplace may be beneficial. <\/span><a href=\"https:\/\/www.zocdoc.com\/therapist-counselors\"><span style=\"font-weight: 400;\">Therapy sessions can provide an outlet<\/span><\/a><span style=\"font-weight: 400;\"> for discussing and processing emotions in a safe and supportive environment. If you\u2019re experiencing trouble managing more severe symptoms, <\/span><a href=\"https:\/\/www.zocdoc.com\/psychiatrists\"><span style=\"font-weight: 400;\">seeing a psychiatrist<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/www.zocdoc.com\/psychologists\"><span style=\"font-weight: 400;\">talking with a psychologist<\/span><\/a><span style=\"font-weight: 400;\"> can help.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Emotional labor can be a challenging but essential part of many jobs. By acknowledging the differences in emotional labor, creating supportive workplace cultures, and seeking help outside of work, individuals can better manage their own emotional labor and prevent burnout.<\/span><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn about emotional labor, what it can look like in a workplace, how it affects your mental and physical well-being and strategies for managing it.<\/p>\n","protected":false},"author":82,"featured_media":20126,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[247],"tags":[12,41,81,83],"class_list":["post-20621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-explainer","tag-anxiety","tag-mental-health","tag-preventive-care","tag-wellness","reviewer-dr-nassim-assefi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Does Emotional Labor Look Like in the Workplace? 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