{"id":20800,"date":"2025-12-17T12:30:52","date_gmt":"2025-12-17T17:30:52","guid":{"rendered":"https:\/\/papergownstage.wpengine.com\/?p=20152"},"modified":"2025-12-17T12:30:52","modified_gmt":"2025-12-17T17:30:52","slug":"pay-per-booking-fees-explained","status":"publish","type":"post","link":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/","title":{"rendered":"How Zocdoc\u2019s Pay-Per-Booking Model Works for Your Practice"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Misunderstandings about when Zocdoc charges fees to providers are common, so this guide explains the new patient booking fee model clearly and factually.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What Triggers a Zocdoc Booking Fee (and What Doesn\u2019t)<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Think of Zocdoc\u2019s booking fee model as \u201c<\/span><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/10859404-understanding-zocdoc-pricing-and-billing#h_bcb48a0766\"><span style=\"font-weight: 400;\">pay when a <\/span><i><span style=\"font-weight: 400;\">new patient<\/span><\/i><span style=\"font-weight: 400;\"> books with a new provider,<\/span><\/a><span style=\"font-weight: 400;\">\u201d not a membership fee. There are no upfront or subscription costs \u2014 a one-time booking fee applies only when a <\/span><i><span style=\"font-weight: 400;\">new<\/span><\/i><span style=\"font-weight: 400;\"> patient books through the Zocdoc Marketplace or affiliated partners, and it\u2019s applied at the moment of booking. The amount varies by specialty and location.<\/span><\/p>\n<p><b>A fee does <\/b><b><i>not<\/i><\/b><b> apply to<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Existing patients, even if they book through the Marketplace.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Why a Zocdoc Booking Fee May Appear Even if the Visit Cancels<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">This is the part that often gets misunderstood. Zocdoc charges at the time of booking because it is a marketing fee, not based on the visit outcome. Here\u2019s how the fee is handled in specific situations:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If a patient cancels within 24 hours of booking, Zocdoc may waive the fee in good faith.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If a patient books as a \u201cnew patient\u201d but has already seen you via Zocdoc, you can <\/span><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/10371059-what-is-the-appointment-report#h_d87e67cfc9\"><span style=\"font-weight: 400;\">submit a claim<\/span><\/a><span style=\"font-weight: 400;\"> within 7 days. If confirmed, Zocdoc will credit the booking.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This ensures you only pay for valid new-patient bookings.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How Practices Control Marketplace Volume and Spend on Zocdoc<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can control new patient Marketplace visibility \u2014 and adjust spend \u2014 directly at your choosing from your dashboard. From there, you can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/9124806-how-to-manage-your-spend-on-zocdoc-marketplace\"><b>Set a monthly spend cap<\/b><\/a><span style=\"font-weight: 400;\"> to limit how many new-patient Marketplace bookings your practice receives. (Sponsored Results charges do not count toward this cap.)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/9124806-how-to-manage-your-spend-on-zocdoc-marketplace#h_a302ad95ed\"><b>Pause spend<\/b><\/a><span style=\"font-weight: 400;\"> at any time to remove all providers from new patient Marketplace visibility until you are ready to accept more of these bookings.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/10347614-how-do-i-turn-off-providers\"><b>Turn individual providers off<\/b><\/a><span style=\"font-weight: 400;\"> so they stop receiving new patient Marketplace bookings while others remain visible.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These controls ensure practices remain in control of how much they can spend on Zocdoc \u2014 you choose how much demand you want and when.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Free Zocdoc Tools to Help Keep Your Schedule Full<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Multiple booking sources remain completely free for both new and existing patients:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your website via Zocdoc\u2019s <\/span><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/8709524-what-is-the-book-online-button\"><span style=\"font-weight: 400;\">Book Online Button<\/span><\/a><span style=\"font-weight: 400;\"> (24\/7 online scheduling on your site).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your Google Business Profile via \u201cBook online\u201d buttons on search engines.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bookings completed on select healthcare platforms that use Zocdoc\u2019s technology.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Where to Review Zocdoc Charges, Booking Sources, and Outcomes<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Your <\/span><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/10371041-understanding-your-performance-on-zocdoc\"><span style=\"font-weight: 400;\">performance dashboard<\/span><\/a><span style=\"font-weight: 400;\"> shows:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bookings by source (Zocdoc Marketplace, your website, Google, healthcare platforms, and others)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Free vs. paid mix<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Appointment outcomes: Completed visits, cancellations, and no-shows<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marketplace spend, including your monthly spend cap if you&#8217;ve set one.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Monthly invoices summarize charges, and the <\/span><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/10371059-what-is-the-appointment-report\"><span style=\"font-weight: 400;\">Appointment Report<\/span><\/a><span style=\"font-weight: 400;\"> provides appointment -level detail.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Bottom Line<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Zocdoc Marketplace is a pay-per-booking pricing model with no monthly fees or spend minimums, giving practices full control of their spend. Practices also control which providers can receive bookings, helping them drive growth and fill schedules in ways that align with their goals. Finally, Zocdoc offers multiple free booking channels to support predictable scheduling and strong ROI.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Learn More<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/10859404-understanding-zocdoc-pricing-and-billing\"><span style=\"font-weight: 400;\">Understanding Zocdoc Pricing and Billing<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.zocdoc.com\/provider-help\/en\/articles\/10371041-understanding-your-performance-on-zocdoc\"><span style=\"font-weight: 400;\">Understanding Your Performance on Zocdoc<\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Misunderstandings about when Zocdoc charges fees to providers are common, so this guide explains the new patient booking fee model clearly and factually. What Triggers a Zocdoc Booking Fee (and What Doesn\u2019t) Think of Zocdoc\u2019s booking fee model as \u201cpay when a new patient books with a new provider,\u201d not a membership fee. There are [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[253],"tags":[],"class_list":["post-20800","post","type-post","status-publish","format-standard","hentry","category-facts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Zocdoc Pay-Per-Booking for Providers: Fees &amp; Cancellations<\/title>\n<meta name=\"description\" content=\"Understand exactly when Zocdoc charges a booking fee, how cancellations are credited, and the controls practices use to manage new-patient demand.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zocdoc Pay-Per-Booking for Providers: Fees &amp; Cancellations\" \/>\n<meta property=\"og:description\" content=\"Understand exactly when Zocdoc charges a booking fee, how cancellations are credited, and the controls practices use to manage new-patient demand.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/\" \/>\n<meta property=\"og:site_name\" content=\"The Paper Gown\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-17T17:30:52+00:00\" \/>\n<meta name=\"author\" content=\"Zocdoc\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zocdoc\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/\"},\"author\":{\"name\":\"Zocdoc\",\"@id\":\"https:\/\/www.zocdoc.com\/blog\/#\/schema\/person\/8bb9e4709af3a32602a692b67647631f\"},\"headline\":\"How Zocdoc\u2019s Pay-Per-Booking Model Works for Your Practice\",\"datePublished\":\"2025-12-17T17:30:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/\"},\"wordCount\":529,\"publisher\":{\"@id\":\"https:\/\/www.zocdoc.com\/blog\/#organization\"},\"articleSection\":[\"Facts\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/\",\"url\":\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/\",\"name\":\"Zocdoc Pay-Per-Booking for Providers: Fees & Cancellations\",\"isPartOf\":{\"@id\":\"https:\/\/www.zocdoc.com\/blog\/#website\"},\"datePublished\":\"2025-12-17T17:30:52+00:00\",\"description\":\"Understand exactly when Zocdoc charges a booking fee, how cancellations are credited, and the controls practices use to manage new-patient demand.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.zocdoc.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Healthcare Disparities\",\"item\":\"https:\/\/www.zocdoc.com\/blog\/tag\/healthcare-disparities\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How Zocdoc\u2019s Pay-Per-Booking Model Works for Your Practice\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.zocdoc.com\/blog\/#website\",\"url\":\"https:\/\/www.zocdoc.com\/blog\/\",\"name\":\"The Paper Gown\",\"description\":\"Stories for and about patients\",\"publisher\":{\"@id\":\"https:\/\/www.zocdoc.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.zocdoc.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.zocdoc.com\/blog\/#organization\",\"name\":\"Zocdoc\",\"url\":\"https:\/\/www.zocdoc.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.zocdoc.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/thepapergown.wpengine.com\/wp-content\/uploads\/2019\/11\/ZD-logo.png\",\"contentUrl\":\"https:\/\/thepapergown.wpengine.com\/wp-content\/uploads\/2019\/11\/ZD-logo.png\",\"width\":2059,\"height\":1049,\"caption\":\"Zocdoc\"},\"image\":{\"@id\":\"https:\/\/www.zocdoc.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.zocdoc.com\/blog\/#\/schema\/person\/8bb9e4709af3a32602a692b67647631f\",\"name\":\"Zocdoc\",\"url\":\"https:\/\/www.zocdoc.com\/blog\/author\/jonathan-katzzocdoc-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Zocdoc Pay-Per-Booking for Providers: Fees & Cancellations","description":"Understand exactly when Zocdoc charges a booking fee, how cancellations are credited, and the controls practices use to manage new-patient demand.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/","og_locale":"en_US","og_type":"article","og_title":"Zocdoc Pay-Per-Booking for Providers: Fees & Cancellations","og_description":"Understand exactly when Zocdoc charges a booking fee, how cancellations are credited, and the controls practices use to manage new-patient demand.","og_url":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/","og_site_name":"The Paper Gown","article_published_time":"2025-12-17T17:30:52+00:00","author":"Zocdoc","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Zocdoc","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/#article","isPartOf":{"@id":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/"},"author":{"name":"Zocdoc","@id":"https:\/\/www.zocdoc.com\/blog\/#\/schema\/person\/8bb9e4709af3a32602a692b67647631f"},"headline":"How Zocdoc\u2019s Pay-Per-Booking Model Works for Your Practice","datePublished":"2025-12-17T17:30:52+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/"},"wordCount":529,"publisher":{"@id":"https:\/\/www.zocdoc.com\/blog\/#organization"},"articleSection":["Facts"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/","url":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/","name":"Zocdoc Pay-Per-Booking for Providers: Fees & Cancellations","isPartOf":{"@id":"https:\/\/www.zocdoc.com\/blog\/#website"},"datePublished":"2025-12-17T17:30:52+00:00","description":"Understand exactly when Zocdoc charges a booking fee, how cancellations are credited, and the controls practices use to manage new-patient demand.","breadcrumb":{"@id":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.zocdoc.com\/blog\/facts\/pay-per-booking-fees-explained\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.zocdoc.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Healthcare Disparities","item":"https:\/\/www.zocdoc.com\/blog\/tag\/healthcare-disparities\/"},{"@type":"ListItem","position":3,"name":"How Zocdoc\u2019s Pay-Per-Booking Model Works for Your Practice"}]},{"@type":"WebSite","@id":"https:\/\/www.zocdoc.com\/blog\/#website","url":"https:\/\/www.zocdoc.com\/blog\/","name":"The Paper Gown","description":"Stories for and about patients","publisher":{"@id":"https:\/\/www.zocdoc.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zocdoc.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.zocdoc.com\/blog\/#organization","name":"Zocdoc","url":"https:\/\/www.zocdoc.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.zocdoc.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/thepapergown.wpengine.com\/wp-content\/uploads\/2019\/11\/ZD-logo.png","contentUrl":"https:\/\/thepapergown.wpengine.com\/wp-content\/uploads\/2019\/11\/ZD-logo.png","width":2059,"height":1049,"caption":"Zocdoc"},"image":{"@id":"https:\/\/www.zocdoc.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.zocdoc.com\/blog\/#\/schema\/person\/8bb9e4709af3a32602a692b67647631f","name":"Zocdoc","url":"https:\/\/www.zocdoc.com\/blog\/author\/jonathan-katzzocdoc-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.zocdoc.com\/blog\/wp-json\/wp\/v2\/posts\/20800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zocdoc.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zocdoc.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zocdoc.com\/blog\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zocdoc.com\/blog\/wp-json\/wp\/v2\/comments?post=20800"}],"version-history":[{"count":0,"href":"https:\/\/www.zocdoc.com\/blog\/wp-json\/wp\/v2\/posts\/20800\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.zocdoc.com\/blog\/wp-json\/wp\/v2\/media?parent=20800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zocdoc.com\/blog\/wp-json\/wp\/v2\/categories?post=20800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zocdoc.com\/blog\/wp-json\/wp\/v2\/tags?post=20800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}