Provider Operations Associate

Phoenix, AZ

Are you constantly thinking of new ways to help people? Are you compassionate, caring, and the kind of person who loves making people happy? Do you want to have a direct hand in improving healthcare experiences for patients across the country?

As a Provider Operations Associate, you’ll be responsible for solving problems before they exist and creating a magical experience for patients and doctors alike. If you’re a Jack or Jill of all trades with a passion for delivering amazing service, this is the role for you!

What you’ll do:

  • Deliver a great experience to doctors and their staff via phone and email
  • Apply your problem-solving skills while fielding requests from multiple users simultaneously
  • Help formulate, build, and implement improvements to crucial internal/external processes
  • Work in a highly collaborative (and extremely fun!) team environment

What’s required:

  • A bachelor's degree
  • A super-positive, empathetic mindset: you see the best in people and know how to bring it out
  • A great deal of initiative, resourcefulness, and sense of ownership - experience envisioning and/or executing on large-scale projects is a bonus!
  • A passion for healthcare is not necessary; however, a passion for improving the lives of people through technology is a must
  • Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
  • Top-notch customer service skills (experience at a service-based company like Apple, Disney, Zappos, etc. is a plus)

What you’ll get:

  • Competitive compensation with gold-plated health benefits – 100% covered medical, dental, and vision insurance
  • An incredible team of smart, friendly, and supportive people
  • Free, catered lunch every day
  • An opportunity to build a career in service, people leadership, technology, and project management
  • The chance to create a better healthcare experience for millions of patients

To apply, please answer the following question in your cover letter: You are the manager of a movie theater. A couple walks out of a movie demanding their money back. What do you do?