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Technical Support Specialist

New York, NY

Do you love technology and geek out on the latest gadgets and rigs? Do you take pride in making disparate systems and components run harmoniously? Have you ever considered setting up a SAN in your home office or moving to Kansas City just for the 1GBps connection?

Join us as a Technical Support Specialist and provide world-class support to the whole ZocDoc team! This position will serve as the face and voice of all things technical at ZocDoc.

What you’ll do:

  • Deliver outstanding customer service and knowledgeable technical support/troubleshooting to all ZocDoc team members
  • Monitor and respond to tickets submitted via email, customer portal, phone, or in-person by ZocDoc team members
  • Use technology to enhance the user experience of all ZocDoc team members
  • Produce dynamic and digestible knowledge base content to strengthen our technical support wiki and user FAQ pages
  • Host routine events for the ZocDoc team to better their understanding of the technologies at ZocDoc

What’s required:

  • Ability to provision and administer hardware, software, Active Directory, and SaaS accounts for a large and fast-growing team
  • 1-4 years of experience in a technical support or help desk role supporting Windows PCs. Mac experience is a plus.
  • Proven aptitude for problem solving and troubleshooting with a logical, methodical approach
  • Experience in a dynamic, fast-paced environment where needs, requirements, and priorities can change from sprint to sprint
  • Outstanding interpersonal and communication skills

What you’ll get:

  • An incredible team of smart and supportive people
  • A competitive compensation package, including stock options
  • 100% employer-covered health and dental insurance
  • Catered lunch every day
  • The chance to create a better healthcare experience for millions of patients!