Here's how pathetically phobic I am (or rather was) about dental visits: after 7 years of avoiding any trips to the dentist I broke a tooth, and was finally forced to confront my fears. Despite the inevitability of actually going to see a dentist - with half of a molar missing, I wasn't getting out of it, it still took me five sweaty-palmed attempts over the course of a half hour to complete the phone call for my first (emergency) appointment because I kept hanging up as soon as it would start to dial. From that first phone call on, the experience of dealing with everybody has been 100% positive. The receptionist/manager, Naralyn, listened patiently as I babbled on the phone about being extremely nervous, and assured me that we would 'start to build good memories to replace the bad ones'. At the time I didn't remotely believe that that was possible.... but I'm getting there. The office is really nice - open, airy, super clean, very high tech. The staff, as I mentioned are extremely nice. Everybody was patient and reassuring, in a warm, genuine, and natural way which didn't make me feel patronized. The dental assistant who took the X-rays, took a second to say 'don't worry - it'll be super-easy!'... and it was. And that little comment made a huge difference (thanks!). Dr Reed is gentle, efficient, and very knowledgeable. She is focused and unhurried, in the best possible way. She managed to make me feel both informed, and empowered throughout, neither of which are words I associate with any of my prior dental experiences. That comment applies not only to the emergency visit, when I was extremely stressed out, but also to the routine follow-up visits. Over the course of three visits, I've had the broken tooth crowned, two cleanings, and two cavities/filling replacements (the penalty for my 7 year hiatus)... and no pain. At all. Ever. They did such a great job of calming me down on the first visit, that I didn't end up asking about sedation, so I don't know whether or not it's offered. Either way - you won't need it! They take my dental insurance - yay! ... I couldn't believe my luck finding such a nice practice, in an emergency, as a new patient). TL:DR version - if you're nervous about dentists... this is the place for you. This is also the place for you if you just need a new dentist.