United Concordia Dentists in Victorville, CA
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Doctor and assistants were good, but the wait time was ridiculous. I came in at 12:20 for a 12:45pm appointment and I didn't leave until around 4:30. I got fillings. I was supposed to get a deep cleaning but after my filings I was beyond ready to leave
I went in for my appointment about 15 minutes early even though I had already filled out paperwork on Zocdoc ahead of time, I just wanted to make sure they took my insurance and everything was good. But when I went in, I filled out redundant paperwork (whatever at least they're thorough) and then for some reason the insurance company kept re-routing the receptionist when she called to check my eligibility and she said that's never happened to her before. So I was sitting in the waiting room for 45 minutes then they took me back for XRays and did that quickly and efficiently then they had me wait for the doctor. I waited for another 45 minutes or so and then when he came he didn't say much at all just said I should be good with a regular cleaning then said he'd go set that up. I waited another like 30 minutes or so and then the XRay technician came back and was like oh you've been waiting here for a while I'll see how much longer it'll be. Thank goodness she came then because I'm a patient person (I'm a kindergarten teacher) but over two hours?? I know they're busy for the holidays but I saw people coming in and out just while I was in the waiting room done with their visit - I thought they'd schedule it out a bit more and I had an appointment. So I was seriously debating actually leaving the office at that point but luckily someone came and brought the instruments and then someone else came and did the cleaning pretty quickly. But in total I was there from 10:30am-1pm and I had to re-schedule some plans with friends which was unfortunate since I'm only in town for a little bit for the holiday break. I am happy I was able to make an appointment and the staff were friendly overall, but that wait time is absolutely insane and was wearing on my patience (which I think is saying a lot for an elementary school teacher).
Dennis De Mesa,
Awesome. I was recommended to this office by a friend and I was not disappointed. Dr. De Mesa even did the teeth cleaning himself - which has NEVER happened for me since I was a kid, it's always been a dental hygenist! I'm so glad I found this office. The office was clean with a convenient DTLA location, and staff was pleasant, helpful, and well informed.
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