Dr. Chan's consultation was very informative. His bedside manner made me feel comfortable despite the reason for the visit. He answered every question I had and made sure to explain the next steps. The only downside to the visit was the extensive wait, which was over 40 minutes. I think most patients understand there are times doctors offices are behind on appointments but it's the way the wait is handled that matters most to us. I would have appreciated someone telling me the doctor was behind on schedule instead of sitting in a room wondering if they forgot about me.