I think the staff was very friendly and the wait wasn't that long. Everybody was very professional and made sure my needs were met. Dr. Grekin was straight to the point and assured me that he could help me with my acne problem. I have a 2 week follow up I started using the Grekin Skin Care products as soon as I got home. I LOVE THE PRODUCTS. Their lightweight and left my face feeling refreshed. I pray everything helps to stop the acne and clear up the acne scars. I'm looking forward to my next appointment and for results!