Dermatologists in Los Altos Hills, CA
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I would have given 5 star but front office sucks! No coordination between website info I provided vs what they had and no coordination among themeslevs., Asked my insurance card copy 3 times even I submitted on web, Two different people checked me twice. All questions were asked twice. Too much time wasted in the front office. 2 min works took 30 mins. Once I am inside, Nurse and Dr were awesome. Dr took time to understand the issue, guide me properly, very friendly and very knowledgeable. The nurse was very friendly and smiling all the time.
1. I had checked in online, though they still asked me for all the details. Whereas on Zocdoc they have mentioned that they accept online check-ins. 2. In spite of taking an appointment, I had to wait for more than 1 hour. But otherwise, no issues.
The facility was dirty. The waiting room walls had black smears on top. The room that I was in was quite dirty. The floor was just filthy. I was asked to remove my shoes and socks. I didn’t want to after I looked at the floor. There were these red dried stains on the floor which freaked me out. I thought it was dried blood, but one of the workers told me don’t worry it’s just the floor rusting. Thanks for reassuring me about how clean this facility is. When was the last time the place been vacuumed or cleaned? I was also getting misleading information by two different front desk people. One was nice the other was not so nice/welcoming. The doctor was great. She took her time to go through questionnaires with me. Would I go back to see the doctor? Yes. Does the place need to be cleaned? Hell yes. Would I trust anything the front desk person tell me? No.
Herbert Estiu Sanchez,
Excellent care received today !! . My experience with INSTANT URGENT CARE in Palo Alto was beyond my belief. Wait time in the waiting room less that 10 mins and less than 5 in the exam room. I had nothing but positive experience with Dr. HERBERT ESTIU SANCHEZ . Dr Estiu consistently answered all my questions, his demeanor and bed-side manner was calm, attentive, and thorough. I can not conclude this review without mentioning Dr Estiu's very friendly and corteous receptionist / staff . I appreciated the cleanliness of this brand new facility ( less than two months) with impecable waiting and examination rooms. If you are looking for an excellent urgent/family medicine care , this is your place !!! A.E PaloAlto, CA
I came in with chest pains and after some thorough investigating he came up with a solid plan and a referral to another clinic (checking for stomach complications) just to be safe. He's always calm, cool, and so is his staff. 11/10.
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