Dermatologists in North Park, Chicago, IL
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M Barry Kirschenbaum,
I booked via ZocDoc, but the staff seemed to just serve people at a first-come-first-served basis. It took a while to see the doctor and he take much time for niceties, but he go the job done quickly and without pain so no complaints there.
While my wait time was somewhat unfortunate, the appointment went really well once I was seen. Dr. Bayers was very nice, professional, and helpful when answering all my questions. The nurse who assisted, Kara, was also great.
The doctor was great. He was very nice and knowledgeable. He explained my condition to me well. Also, he really listened to everything I was telling him and made a judgement based on all the context and it all seemed rooted in common sense. However, I did not like the rest of the experience. The wait to be seen was substantially longer than anywhere else I've been. After the initial screening questions, I waited for another 30 minutes in a small hallway. A woman who was very sick was sat next to me. This made me nervous because I don't know how contagious she was and if I contracted what she had, it would be very problematic given what I was there for. Generally, at doctor's offices, they just put you in a room after they call you back and you wait there. That is a better system because presumable the room has been cleaned and you aren't just in a small unclean hallway in close proximity to other patients. Also, afterwards, a nurse wanted to collect samples that seemed unrelated to why I was there. I'm not sure if she had me confused with another patient. When asked her what was going on, she seemed angry with me and said she didn't know anything other than the fact that she was supposed to collect samples. Being a medical professional, I would think she should take a little more interest. In general, the staff here seemed a little unprofessional. When the nurse was asking me the basic questions, she was complaining a little about how tired she was and how it's been a long day. While waiting I could hear the nurses complain about patients and how much work they had to do. Everything was a little weird with no one was really empowered to help. I'm going to go find another doctor but I'm out the money for this visit, so this visit wasn't very helpful.
Dr. Yigazu seems like a good doctor. However, the office staff are really not helpful. I called to submit my payment over the phone, and after multiple calls straight to voicemail, I got a hold of someone and half way through me telling her my credit card number, she told me she's going to have to call me back. And then she never did. It's also been over 2 weeks now since I requested a referral, and I still haven't received it. The insurance company said this is a quick process, so I don't know what the hold up is. Every time I call, I either get nobody or get through and am told I will be "called back" and don't receive a call back at all. It's an easy process. If the office staff is reading this, please just acknowledge that saying "I'll call you back" usually means you'll call back in a matter of hours, not a matter of days (if at all).
Dr. Fox was probably the nicest, most processional doctor I've ever seen. He answered all of my questions extremely thoroughly and politely. His demeanor was extremely kind. It felt like he truly loves what he does and loves helping people. Would highly recommend him to anyone who needs a dermatologist!
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