The interactions with the provider was excellent. He had a very warm manner with my grandfather, made eye contact, listened to him, and let him feel heard which we don't get from many practitioners these days. The management of our appointment was completely unprofessional and very much in need of change. We had an appointment at 10am and was not seen until after 11am because the receptionist at the front 1) did not even "check us in", even though we had signed in 15 minutes prior to our appointment, until I asked her what was the next step as new patients 2) did not have the appropriate forms so made us write on a blank piece of paper 3) allowed 3 people to skip ahead in front of us and then realized that she forgot about us and our appointment. Very inconsiderate, disorganized, and unprofessional. The ladies who helped after this debacle were nice and helpful but it was a very cold introduction to the visit.
Dermatologists in Quail Hill, Irvine, CA
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Dr Feygin took alot of time and asked me alot of questions to get to know me and my health history before she examined me. She listened to all my concerns and answered all of my questions.
Dr. Wall is great! He is super friendly and easy going, and really helped me out with my skin concerns. He took the time to listen to me, and gave me some great medications which have fixed my skin right up. The office was clean and modern, and the staff were super friendly and helpful. I will definitely return for future care, and will recommend Dr. Wall and Horizon Dermatology to my family and friends.
Everything went great except the receptionist put my appointment time as 2:45p and my appointment was actually 2:15p which had me sitting for over an hour. Not on her P's and Q's ??
shes quick on what she does which is a good thing but i'll say a bit to quick if you ask me, no time to even think of a question or any other concern.
Dr Trenkle is always the consummate professional. I always feel confident she knows exactly what she is looking at as well as having a good understating of the many options available for care.
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