My first appointment I was late and they couldn't see me. My second visit was better, I was sent back right away, but it was a 10min wait before she showed up. That said, Dr. Liana is absolutely AMAZING! I would recommend her in a heartbeat. I'm a black female, and I only say that because black hair is delicate and not many professionals know how to properly treat black hair. Dr. Liana was honest and thorough. She does talk fast, so you have to really listen but she will answer all of your questions and I asked a lot. I followed her advice with the medicine she recommended and a month later there was a dramatic improvement with my hair.