Dermatologists in Upper Rockridge, Oakland, CA
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Paperwork was reasonable, wait time was short and Dr. Bloom knew exactly what was going on for me right away.
The facility was dirty. The waiting room walls had black smears on top. The room that I was in was quite dirty. The floor was just filthy. I was asked to remove my shoes and socks. I didn’t want to after I looked at the floor. There were these red dried stains on the floor which freaked me out. I thought it was dried blood, but one of the workers told me don’t worry it’s just the floor rusting. Thanks for reassuring me about how clean this facility is. When was the last time the place been vacuumed or cleaned? I was also getting misleading information by two different front desk people. One was nice the other was not so nice/welcoming. The doctor was great. She took her time to go through questionnaires with me. Would I go back to see the doctor? Yes. Does the place need to be cleaned? Hell yes. Would I trust anything the front desk person tell me? No.
My visit with Dr Estiu Sanchez was great. He was extremely knowledgeable and I felt that I was in highly capable hands. He was patient and answered all of my many questions. His bedside manner is particularly pleasant and noteworthy.
I am a first timer with the Dr. When I arrived I received a very friendly welcome. I did not have to wait long to see the doctor. He was quite pleasant. I will see him again and hope that everything turns out well.
I did not love that if your insurance pays the bill, they don't automatically refund the very large "deposit" they charge you upon walking through the door. You have to call them once everything is processed and ask for your money back. On top of being ill and dealing with the normal hassle that is insurance coverage, this is an added step that's definitely uncommon and seems unfair. If they're going to take a deposit, they should at least automatically refund it to make this easier on the patient, not further complicate the process for us.
The staff is nice but this place is super disorganized. If you have to get any labs done be prepared to have to explain which types labs you got... even though they’re the ones that told you to get them... ??????????????
Dr. Tuffanelli is knowledgeable and helpful. I am currently being treated for a facial condition and she has recommended a course of treatment that is manageable for my lifestyle.
Had to wait over 30 minutes to be seen, doctor admitted she was running behind schedule. Once seen, Dr. Altemus was kind, informative, and helpful.
The doctor was friendly and helpful but the assistant was a bit short with me. Sometimes when doctors appointments go to smoothly, I wonder if they're looking into the issue deeply enough. Overall, quick and easy visit
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