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Verified Patient Reviews
I selected my insurance within Zocdoc and then selected "Eyeglasses" from the list of practices that accepted my insurance. Union Square Eye Care was one of them. Not only did I find out at the END of my visit that my eyeglasses (the only reason for my visit) were not covered, but they charged me a "contact fitting" fee!! I was already wearing contacts, did not need contacts, and was not told there would be a fee that my insurance doesn't cover -- despite the fact she took my insurance right away. I feel extremely cheated and manipulated. Before you come here, make sure you know what they are charging you and that they actually DO accept your insurance for what you want, even if it says they do on Zocdoc.
There was a bit of issue with my insurance (despite having sent the paperwork through ZocDoc in advance) so my wait time was a bit longer than expected. That said, Dr. Nguyen was amazing! She and her assistant were kind, professional, thorough, and informative. They caught astigmatism my last exam missed and were helpful to inform me of a current eye condition. Dr. Nguyen is my new eye doctor!
I haven't lived or worked anywhere near her office for a number of years, but I keep returning because Dr. Nguyen is always great!
Does not take any type of vision insurance!
Was awesome !!
The best doctor in nyc
Was able to get a last minute appointment, was seen within 2 minutes of arriving. Dr. Nguyen was friendly, professional and answered my questions very clearly. Would recommend.
I have been going to Dr. Nguyen for years and trust her implicitly with all my vision medical needs. She is smart, thorough, patient, and kind.
She is very pleasant! She made me feel like she had been my doctor forever, very friendly and definitely made me laugh!
The waiting area was jammed with patients and I was seen an hour after my appointment time. Nothing wrong with the doctor but expect delays in this office.
She was very professional and very attentive to my questions and problems. You can see that she loves what she does.
She was great and really helped me with my medical issue and took the time to make sure I was comfortable.
Dr. Nguyen was really friendly and easy to talk to. The nurse did a basic pressure test on my eyes that came out just sliiiiightly abnormal, so Dr. Nguyen went back and did "the gold standard" test just to make sure. Turns out my eyes are just fine, but I was glad that she took the extra step to make sure. I would definitely trust her with my eyeballz!
Dr. Nguyen was very professional and well knowledgeable.
Dr. Nguyen was super friendly and relatable, while still maintaining professionalism. She seems very knowledgeable and passionate aboit what she does.
She was great about answering my questions. I had lasik somewhere else years back and had a lot to ask about my future vision.
Thorough and efficient
Very nice, professional experience!
Excellent. Efficient and informative
Dr. Downy is great and extremely friendly. My only negative was the office was backed up because it was veteran day making the wait time really long.
She is amazing! I left another eye doctor to come her and now I can see clearly for the first time in years!
Dr. Nguyen was great. I would recommend her to my friends and colleagues . On the other hand, the assistant was not. She was abrupt and glanced at her cell phone while taking my information.
Dr. Nguyen is great, she always answers all my questions, she's cheery and kind!
Dr. Nguyen was good, but the staff at this office was totally unprofessional in regards to billing. I received a small bill that I tried to pay via phone 3x but was continuously hung up on or disconnected. Then I tried mailing in a check and was under the impression that it was taken care of until I received a notice from collections. Upon receiving that note, I called the office and left a message expressing how upset I was and received no call back. I will NEVER be going back here because it's too difficult to pay them. Crazy.
YES, OF COURSE I WOULD.
Lovely welcome friendly office.
Dr. Nguyen was fantastic. Very friendly and efficient. Definitely recommend.
She's very upbeat and made sure all was good with my vision! Everyone should see her.
She is awesome. The practice, however, is not as awesome. I was told nothing about the process, got a preliminary screening with older equipment in one room, and then was told to wait (an extended period of time) in a second waiting room, after which I met the real optometrist. Turns out, the first person I got screened with was not the optometrist and was in fact only an initial screening, and so the real exam came only after that entire process in which I had no idea where I was. Once I did get to the second room and meet the (eye) doc, she was great! Extremely friendly, very knowledgeable, and put me at ease after a confusing preceding set of events. We conducted the eye exam in which she was professional, describing exactly what would happen, and helpful in getting to the right contact prescription.
She was very nice and thorough.
Very professional and pleasant. Love her energy especially with children.
The wait was a little on the long side, and there was construction being done that made the wait painfully noisy. I left with a headache from the noise, but I was more than happy to suffer through it for the quality of care that I received.
Nice person. Knowledgeable. Who knew petroleum jelly is bad clogs your eye drainage system
Dr. Nguyen has the best bedside manner, thorough, and informative. I highly recommend her!
Dr. Nguyen was very nice and she showed concern for her patient a little sense of humor which is a A plus to me, very professional I would recommend her to my friends.
Only one complaint :the office is sort of a disorganized free-for-all However, Dr. Nguyen took me into her office within 20 minutes of my appointment time and is so kind and comforting. Made my first contact lens use very approachable and easy!
She was fast, friendly, and efficient! She also was great at listening to my history and needs and finding a way to accommodate me. I didn't feel rushed, but the appointment was quick. The office was clean and bustling!
Dr Nguyen is great, the location is fine, very high volume of traffic, but they get stuff done, in and out
Dr. Nguyen is warm, competent and efficient. She made me feel welcome and at ease while thoroughly and quickly assessing and treating me. I'm definitely going to see her again for my next eye exam!
I understand that I was probably the last appointment of the day, but I still expect efficiency and attention to detail. It seemed that she was trying to get me out of there as soon as possible. Once I was at home I saw that she forgot to input some important measurements on my contacts PRESCRIPTION which prevented me from finding accurate price points online. I was then inconvenienced to make another visit during my work lunch break. The technician that saw me beforehand apologized profusely for the doctor's mistake, but I just viewed it as sloppy work in my opinion. No matter what time or day a patient is, the doctor should still be attentive. Dr. Nguyen, however, was not this time around. Will probably not be returning.
I thought she was very informative. Cleared up at lot of questions about my eyes and previous eye exams.
She was efficient and gave me a lot of useful advice tailored to my situation. Great!
It was really great doctor Nguyen is very friendly and professional. .but the front desk needs some improvement. .
Dr. Nguyen is the consummate professional-- equal parts delightful and razor sharp-- and the office support staff is perfectly lovely and efficient. Received top-notch care and loads of helpful information regarding eye function and care. Felt respected and seen-- an increasing rarity in today's healthcare landscape.
Dr. Nguyen was very friendly and professional. She explained the reason behind each test and helped to make sure my contacts were the right prescription and fit properly. The wait was pretty reasonable (about 10 minutes) and I was able to look at the glasses while waiting. All in all, a great visit!
Dr. Nguyen is great! She's knowledgeable with great bedside manner and I would highly recommend her. The office staff was unprofessional and a poor reflection of the great doctor.
Highly recommend! Everyone, from the receptionists to Dr. Nguyen, was friendly, attentive, and thorough. It was a pleasant place to be, even with dilated pupils! I'll definitely return for my next checkup.
She was patient, personable and professional.
She is very friendly and professional. Highly energetic.
Dr Nguyen is fast, efficient, thorough, kind, and funny. Fantastic doctor.
Overall it was a nice visit and got the job done. However, waiting in a room of several crying babies took longer than I would hope for: about 45 minutes in order to spend no more than 5 minutes with the doctor. The whole place gave off a factory-assembly-line vibe.
Fast, courteous staff. Thorough evaluation. Dr. Downy Nguyen took the time to listen to me and explained things very clearly.
She is the best doctor. I'm so glad I have found her. She's amazing
Dr. Nyugen is great with kids. She has seen my 7yr old son, 5 yr old twins. Efficient, informative and works well with children.
She was great. Thorough and quick once you got in to see her.
She is exellent
Dr. Nguyen was great - quick, good bedside manner, explained everything very clearly and answered all of my questions.
Great visit! Ok wait time, but extremely efficient once the appointment started.
Dr. Nguyen was personable, kind, and a great doctor! I went in because something had fallen in my eye and was irritating it (I couldn't flush it out on my own) but I was definitely impressed and will be heading back here for my yearly eye exam!
Doctor Nguyen was kind and thoughtful, if a little rushed. The waiting room was crowded and hectic and the desk staff seemed indifferent. I waited for quite a while(~30 minutes), despite having an appointment.
I think my visit with the doctor was great I will wait was not long at all she assisted me right away after the initial exam I saw the doctor and she just took a lot of an assisted me with or without much of a way I don't care I'm going to continue to go there going forward
She's just a very cool person, in addition to being a highly competent doctor.
Very friendly demeanor and very helpful! Once I saw the doctor she was quick and professional.
One of the staff was a bit rude with me when handling a situation. The other staffs was attentive and helpful. Hopefully next visit will be better
Fast, efficient, and kind!
Dr. Nguyen was anazing! Very friendly and knowledgeable. Highly recommend her. I did wait about 20mins (which is to be expected nowadays) and the patient waiting area was packed full of people. Busy practice but seemed to be running fairly efficiently.
She is the best, professional, courteous, efficient. Highly recommended.
Love love love Dr. Nguyen
Love love love Dr. Nguyen
Great visit, friendly OD, addressed all of my concerns, and spent a few extra minutes getting me the cheapest prescription she could.
Excellent professional. Seen by Dr within 5 minutes of my arrival. Answered all of my questions. Highly recommend.
She is great! Makes you feel comfortable yet very professional. I would definitely recommend.
Professional and personable.
Dr. Nguyen was great! Very professional and thoroughly informative, but had an easy going bedside manner.
Downy is lovely. Knowledgable, professional, efficient, and kind. Highly recommend.
Professinal, efficient and friendly. Very pleasant experience!
She was very friendly, thorough and professional. She's great.
I was felt to be very comfortable and at ease. I think she's great!
I had a good visit here, I had a 9:15 am appointment and was in and out in about an hour even though the office was really busy.
Pleasant and friendly.
she was great and the appt was thorough!
Wonderful! Dr. Nguyen is the best. My visit are always quick and painless. I'm very squeamish about eye drops and she always makes sore to make the process of having my eyes checked as stress free as possible. Also I get little to no vision in my left eye. My other doctors said I would always have that problem because the eye is so week. Dr. Nguyen was able to help me see out of it for the first time she's honestly the best.
Downy is articulate, thorough, and knows what she's doing. Her style encourages trust, and her skill backs it up.
She was courteous, nice and informative. The practice is rather busy, so you might expect a little delay, but it's still quite reasonable.
I had a great experience with Dr Nguyen. I would highly recommend Her to anyone.
This is my 2nd or 3rd visit with Dr. Nguyen and she is always warm, friendly and fast! ( which I love). My appointment was for my yearly check up at 9am and she saw me at 8:59. I was done promptly at 9:30. All of my questions were answered to my satisfaction as well.
Best eye doctor that I've seen in NYC - prompt, knowledgeable, and friendly.
St. Nguyen is great, however Union Square Eye Care does NOT accept any vision insurance and they charge the full amount for contact lens exams out of pocket. If I had known this I would not have gone, however this seems to be the fault of ZocDoc rather than the optometrist.
Dr Nguyen was very professional, nice and thorough. She is highly recommended. However the receptionists at the office were rude and impatient. I waited for 30 minutes when I had an appointment. I did not realize they billed to my medical insurance and they do not take Vision insurance. The receptionist did not want to explain that to me and was very short and rude about it. It is a shame, as I probably would not want to go back because of the receptionists at a doctors office, while the Doctor was very professional and nice.
She was professional and might be the best opt I've been to.
She is a very pleasant doctor and all tests were all fine. No uncomfortable sprays! Lol
It was a busy day, and I ended up waiting a while to be seen (actually more than 30 minutes, but I was taken care of by the desk fairly immediately), but Mrs. Nguyen is a great doctor! She is very thorough and listens to all of your concerns. She gave me a very complete check up and even would have given me a prescription, had I required one. Definitely dispelled my fears of having eye trouble with this visit, and I will be sending my Father her way next!
Very patient with me and my terror of things going into my eyes
Dr. Nguyen is very personable. She makes you feel at ease even tho your pupils have been dialated and you can't see much.. <3
She was very professional, but very friendly! She really knows how to connect with her patients, young or old. I recommended Dr. Nguyen to my mom and I will be scheduling an appointment for her very soon!
I was having issues with my contacts. She did an exam and solved the problem quickly and thoroughly so that I could return to work on time.
Dr. Nguyen was very helpful and pleasant.
She is the best! I was in and out fairly quickly and she is super outgoing and kind. I haven't had an eye exam in like 15 years but it went smoothly.
She's such a nice physician. Very personable and cheerful.
No wait time, very friendly, comprehensive and professional.
She was very friendly and knowledgeable
Arrived early for my appointment and was seen before the scheduled appointment time! Very nice staff, very efficient system.
Unprofessional and untrusting. The office billed me for a follow up appointment despite confirming with me twice before I booked the appointment that I would not be charged. I called to dispute the bill to which they responded "whoever told you that you wouldn't be charged didn't have authorization."
She is wonderful. Friendly, incredibly thorough, and deeply empathetic.
I love coming to here...Dr.Nguyen always sweet and very caring of her patients... you can come in a year later and she remembers you. Love the the staff always nice and caring
Very informative and relatable to my individual needs. Will definitely go back!
She was great. Honest and efficient. I will be going back and would recommend her to any one in need.
love the experience!
Overall my whole experience for my first eye exam ever was great. Mrs. Nguyen answered my questions before I had a chance to ask them which I really appreciated. She was fast & efficient, and hit every point on the nose. In this case the eye. lol.
It was great!
She is kind, personably, funny and knowledgable. I felt comfortable and set up for contacts and glasses.
One of my favorite doctors!
Dr Nguyen was great! She listened to my complaints and made sure that I have an HD vision , her words, for all the work I do in front of the computer. The office staff is really friendly as well. Would recommend for sure. They have the latest tech.
very knowledgable and kind
It was fast, but not rushed. She's great!
Dr. Nguyen was kind & VERY friendly! I can't wait to book another appointment.
She was efficient, friendly and helped to explain every test and procedure she performed. Highly recommend!
Dr. Nguyen was very friendly and was incredibly informative during my visit. She recommended lots of options for me and was very patient in answering my questions. The staff is also very friendly and professional at Union Square Eye Care.
Dr. Nguyen is such a patient and considerate doctor. She asks great questions and is thorough in explaining the procedure (I had to get examined for possible signs of glaucoma) before starting. I totally trust her with my sight. Thank you!
Extremely professional,knowledgeable, and pleasant. I highly recommend the doctor and all the staff in the office
Fast, throughout, professional and friendly.
She is a great professional. She knows how to listen to her patients. She did each and every test necessary, and did not let me go until she made sure she knows all that's going on with my eyes. Perfect!
I am definitely using her again
I love it there and I enjoyed this visit. It was professional and comfortable. I will return again. This is the only place I really trust to get an eye exam.
She was the 3rd person I encountered at this office. The other two (receptionist, and other doctor) were horrible people.
She's amazing and funny. My favorite eye doctor so far.
She was great! I hadn't gotten an eye exam in about 12 years and she made it very easy as well as comfortable, even when I flinched. ;)
She's very understanding and generous!
She's awesome! Highly recommended. The wait could've been better.
The wait time was a little much - but it was right before the holiday.
She had a lovely manner with my son, very genuine and patient.
My second visit to an eye Dr. she was pleasant and detailed and took her time.
quick, efficient, helpful, answered all questions. She is a wonderful doctor.
I thought she was fantastic. She was friendly, professional and efficient. I wish she could see her for all of my regular medical check-ups! I did think it was odd that I submitted documents via ZocDoc, but reception had no awareness of it and I had to file paperwork once I arrived.
Perfect doc. She listened to my input, and took them into account to provide a diagnosis I agreed with. If my eyeballs ever go crazy again, i'll be sure to come back.
Extremely professional, but warm and very welcoming. Gave advice freely and there was no pressure to use her service for contacts or glasses, gave the scripts to me no hassles.
She is a very good doctor and very nice..
Smart, funny & efficient! I highly recommend.
Great doctor and great service all together. A +++
Really liked her! Very informative and helpful.
Dr. Nguyen was great. She was friendly, professional, and I actually learned a lot about how eyes work and what all the equipment was. I was annoyed, however, by the eyeglass saleswoman outside the office. For one, she didn't take insurance, which I obviously used to see the Doctor. Then she tried to convince me that I'd end up paying the same at another place if I used insurance, since they just jack up the prices, which is sketchy advice. She was just pushy overall, only bringing over what turned out to be the most expensive frames, trying to convince me that they looked the best, etc. Basically, she just wasn't interested in anything but making the most money and it left me with a bad taste in my mouth. She was also weirdly critical of my hesitancy to make a $500 decision in 10 seconds. Basically, if you're looking for a one-stop shop for eyeglasses, don't go here.
Dr Nguyen is friendly, listens to her patients, understand their issues, and offers suggestions in common language. Highly recommended.
See is great!
Dr. Nguyen is the BEST!
I think she is incredible, always listens, understands, and is very straight forward. So friendly!
Great experience, very friendly.
Dr. Nguyen has been working with me to get the right contacts for my somewhat difficult eyes, and she's been very helpful. The office is also pleasant and the staff is polite.
She was patient.. Super friendly and helpful.. If I didn't have to wait another 11 months.. I'd book another appointment with her.. Thanks Dr. Nguyen~~!!!!
Excellent. Both Doctor Nguyen and the optician I saw beforehand were polite, friendly, professional and efficient.
Dr. Nguyen was super cool! I waited about 10 mins. to see her. She answered all my questions, was very thorough with the eye exam, and gave me some good tips to keep my eyes healthy. I've read some of the reviews of the long wait, but honestly, find one doctor's office where there isn't a wait. 10 mins wasn't so bad. I'm glad I found Dr. Nguyen! :)
Very thorough, was open to answer any questions I had. Will see doctor as long as she is practicing
Long wait time (~35 minutes, despite being first appointment of the day), but overall quick appointment
She is a very sweet great doctor. She makes you feel welcome!!! Especially liked that she explained everything to me. I strongly recommened her.
I thought she was great. I wish that the location would email my prescription to me, but that is a small matter and has nothing to do with Downy.
sweet well educated lady
Great visit, very detailed and was very nice, would recommend.
Quick, attentive, personable, informative. I waited about 20 mins in the waiting room before they saw me, but that's par for the course with almost all docs these days!
Dr. Nguyen was amazing! My husband has a very complicated health history and she was very thorough in her exam, even taking the time to explain some of the "warning signs" we should keep an eye out for in the future. She was easy to talk to, listened to all of our concerns, and got us in and out of the office in a timely manner! I can't praise her enough. So glad to have found an eye doctor we can trust here in NYC.
I absolutely love her.she is amazing. .if your in need of a great doctor please go to Dr.Nguyen..Very sweet, down to earth. And polite.. excellent.
good location nice offices not a great selection of eye glass frames
it was vary fast and she got the job done , vary clean 2 !
Dr. Nguyen is great. She explains things well.
My 2nd visit with Dr. Nguyen. A true professional! Highly recommend seeing her for all your eye care needs.
Dr. Nguyen makes it impossible to be unloyal to Union Sq Eyecare- a practice that I find to be outstanding. She was really friendly, generous with her time, and had a really friendly demeanor. Looking forward to making this a regular place for annual visits.
Enjoyed my visit with Dr. Nguyen. I asked her a number of questions about the health of my eyes, eyeglasses, and the possibility of being fitted for contacts. She gave me a lot of great feedback and put together a plan of next steps for me.
I was very happy with my visit w Dr. Nguyen. She was polite, professional, smiling, warm, on time, performed a complete exam, and answered my questions. What else can you ask for?
Best eye DR out there. I recommend her to everyone,I sat down and before I could even pull out my phone I was being called in. She is professional yet extremely friendly.
Friendly & answered all my questions.
Friendly, efficient and very knowledgable.
DR Nguyen is good care for patients. Gentle. And experience. My son loved her and he wants to visit her again. Thanks Dr Nguyen.
Dr. Nguyen is very professional and most of she listens to you, which in turn allows her to remedy and prescribe the appropriate prescription.
Personable, easy, direct, professional.
I love Dr. Downy.
I was very happy with my visit. I was very nervous because my eyesight leading up to my visit with Dr. Downy was blurry. She made me feel at ease and was very knowledgeable! Thanks so much!
Very nice, professional, knowledgable.
I think she's great ! She's patient and very courteous enough to listen to your problem and suggest some answers if there are any and if not she would say that it could be many things. In other words she's humble enough to say that she does not have all the answers but she tries her best to help patients and this to me makes her a great Professional.
I had a great visit -- Dr. Downy is very knowledgeable of her field and friendly.
She is pleasant and compitant. I am happy with my visit.
kind of nice doctor, tries her best to explain the pathology of the eyes. Should be a bit more attentive to why pain occurs though.
She was absolutely awesome. Completely personable and thorough. I've never had that kind of experience with an other eye-care center.
she was super nice and helpful! highly recommend her.
Talked very fast, didn't give me chance to finish my sentence but was informative although didn't give me enough time to comprehend all that was being told to me.
She is very knowledgeable and will take the time to explain things to you. Very professional and friendly. Highly reccomended
Great eye doctor! Very easy to talk to and informative.
Dr. Nguyen was great, I highly recommend her!
Dr. Nguyen is very friendly and professional. I would definitely go see her again. The office overall is nice and a pleasant space, as well.
i love the way dr downy treaded me answer all my question and solved my problem i recommend her.
It was great everything went well.
Dr. Nguyen was absolutely great; professional, informative and genuinely friendly. I have already recommended her to my friends.
Yes, I would recommend Dr.Nguyen and she was very good and provided me with advice that I could use in the future towards my eyes.