Dr. Downy Nguyen, OD

Optometrist

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Eyeglasses
235 Park Avenue South, 2nd Floor, New York, NY, 10003

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Verified Patient Reviews

(Verified Patient)

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I was just getting a checkup since I hadn’t gotten my eyes checked in years. Everyone at the practice was very professional, friendly, and timely.

(Verified Patient)

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I selected my insurance within Zocdoc and then selected "Eyeglasses" from the list of practices that accepted my insurance. Union Square Eye Care was one of them. Not only did I find out at the END of my visit that my eyeglasses (the only reason for my visit) were not covered, but they charged me a "contact fitting" fee!! I was already wearing contacts, did not need contacts, and was not told there would be a fee that my insurance doesn't cover -- despite the fact she took my insurance right away. I feel extremely cheated and manipulated. Before you come here, make sure you know what they are charging you and that they actually DO accept your insurance for what you want, even if it says they do on Zocdoc.

(Verified Patient)

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There was a bit of issue with my insurance (despite having sent the paperwork through ZocDoc in advance) so my wait time was a bit longer than expected. That said, Dr. Nguyen was amazing! She and her assistant were kind, professional, thorough, and informative. They caught astigmatism my last exam missed and were helpful to inform me of a current eye condition. Dr. Nguyen is my new eye doctor!

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Does not take any type of vision insurance!

(Verified Patient)

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I haven't lived or worked anywhere near her office for a number of years, but I keep returning because Dr. Nguyen is always great!

(Verified Patient)

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Was awesome !!

(Verified Patient)

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I have been going to Dr. Nguyen for years and trust her implicitly with all my vision medical needs. She is smart, thorough, patient, and kind.

(Verified Patient)

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The best doctor in nyc

(Verified Patient)

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Was able to get a last minute appointment, was seen within 2 minutes of arriving. Dr. Nguyen was friendly, professional and answered my questions very clearly. Would recommend.

(Verified Patient)

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She is very pleasant! She made me feel like she had been my doctor forever, very friendly and definitely made me laugh!

(Verified Patient)

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The waiting area was jammed with patients and I was seen an hour after my appointment time. Nothing wrong with the doctor but expect delays in this office.

(Verified Patient)

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She was very professional and very attentive to my questions and problems. You can see that she loves what she does.

(Verified Patient)

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Dr. Nguyen was good, but the staff at this office was totally unprofessional in regards to billing. I received a small bill that I tried to pay via phone 3x but was continuously hung up on or disconnected. Then I tried mailing in a check and was under the impression that it was taken care of until I received a notice from collections. Upon receiving that note, I called the office and left a message expressing how upset I was and received no call back. I will NEVER be going back here because it's too difficult to pay them. Crazy.

(Verified Patient)

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She was great and really helped me with my medical issue and took the time to make sure I was comfortable.

(Verified Patient)

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Dr. Nguyen was really friendly and easy to talk to. The nurse did a basic pressure test on my eyes that came out just sliiiiightly abnormal, so Dr. Nguyen went back and did "the gold standard" test just to make sure. Turns out my eyes are just fine, but I was glad that she took the extra step to make sure. I would definitely trust her with my eyeballz!

(Verified Patient)

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Dr. Nguyen was very professional and well knowledgeable.

(Verified Patient)

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She was great about answering my questions. I had lasik somewhere else years back and had a lot to ask about my future vision.

(Verified Patient)

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Dr. Nguyen was super friendly and relatable, while still maintaining professionalism. She seems very knowledgeable and passionate aboit what she does.

(Verified Patient)

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Thorough and efficient

(Verified Patient)

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Very nice, professional experience!

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Excellent. Efficient and informative

(Verified Patient)

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Dr. Downy is great and extremely friendly. My only negative was the office was backed up because it was veteran day making the wait time really long.

(Verified Patient)

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Dr. Nguyen was very nice and she showed concern for her patient a little sense of humor which is a A plus to me, very professional I would recommend her to my friends.

(Verified Patient)

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She is amazing! I left another eye doctor to come her and now I can see clearly for the first time in years!

(Verified Patient)

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Dr. Nguyen is great, she always answers all my questions, she's cheery and kind!

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Dr. Nguyen was great. I would recommend her to my friends and colleagues . On the other hand, the assistant was not. She was abrupt and glanced at her cell phone while taking my information.

(Verified Patient)

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YES, OF COURSE I WOULD.

(Verified Patient)

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Lovely welcome friendly office.

(Verified Patient)

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Dr. Nguyen was fantastic. Very friendly and efficient. Definitely recommend.

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She's very upbeat and made sure all was good with my vision! Everyone should see her.

(Verified Patient)

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She was very nice and thorough.

(Verified Patient)

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The wait was a little on the long side, and there was construction being done that made the wait painfully noisy. I left with a headache from the noise, but I was more than happy to suffer through it for the quality of care that I received.

(Verified Patient)

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She is awesome. The practice, however, is not as awesome. I was told nothing about the process, got a preliminary screening with older equipment in one room, and then was told to wait (an extended period of time) in a second waiting room, after which I met the real optometrist. Turns out, the first person I got screened with was not the optometrist and was in fact only an initial screening, and so the real exam came only after that entire process in which I had no idea where I was. Once I did get to the second room and meet the (eye) doc, she was great! Extremely friendly, very knowledgeable, and put me at ease after a confusing preceding set of events. We conducted the eye exam in which she was professional, describing exactly what would happen, and helpful in getting to the right contact prescription.

(Verified Patient)

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Very professional and pleasant. Love her energy especially with children.

(Verified Patient)

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Dr Nguyen is great, the location is fine, very high volume of traffic, but they get stuff done, in and out

(Verified Patient)

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Dr. Nguyen has the best bedside manner, thorough, and informative. I highly recommend her!

(Verified Patient)

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Nice person. Knowledgeable. Who knew petroleum jelly is bad clogs your eye drainage system

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Only one complaint :the office is sort of a disorganized free-for-all However, Dr. Nguyen took me into her office within 20 minutes of my appointment time and is so kind and comforting. Made my first contact lens use very approachable and easy!

(Verified Patient)

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She was fast, friendly, and efficient! She also was great at listening to my history and needs and finding a way to accommodate me. I didn't feel rushed, but the appointment was quick. The office was clean and bustling!

(Verified Patient)

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I understand that I was probably the last appointment of the day, but I still expect efficiency and attention to detail. It seemed that she was trying to get me out of there as soon as possible. Once I was at home I saw that she forgot to input some important measurements on my contacts PRESCRIPTION which prevented me from finding accurate price points online. I was then inconvenienced to make another visit during my work lunch break. The technician that saw me beforehand apologized profusely for the doctor's mistake, but I just viewed it as sloppy work in my opinion. No matter what time or day a patient is, the doctor should still be attentive. Dr. Nguyen, however, was not this time around. Will probably not be returning.

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