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Dr. Downy Nguyen, OD

Optometrist

In-network insurances

  • 1199SEIU
  • Aetna
  • Affinity Health Plan

Specialties

  • Optometrist

Practice names

Education and training

  • University of Houston, Doctor of Optometry

Awards and publications

  • The Blind Project, non-profit organization co-founder & board member

Zocdoc awards

See you again
Rapid registration
Speedy response

Languages spoken

  • English

Provider's gender

Female

NPI number

1568574671

Office locations

Union Square Eye Care

235 Park Avenue South, 2nd Floor

New York, NY 10003

Patient reviews
All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.
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I was just getting a checkup since I hadn’t gotten my eyes checked in years. Everyone at the practice was very professional, friendly, and timely.
Source: Zocdoc
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I selected my insurance within Zocdoc and then selected "Eyeglasses" from the list of practices that accepted my insurance. Union Square Eye Care was one of them. Not only did I find out at the END of my visit that myeyeglasses (the only reason for my visit) were not covered, but they charged me a "contact fitting" fee!! I was already wearing contacts, did not need contacts, and was not told there would be a fee that my insurance doesn't cover -- despite the fact she took my insurance right away. I feel extremely cheated and manipulated. Before you come here, make sure you know what they are charging you and that they actually DO accept your insurance for what you want, even if it says they do on Zocdoc.
Source: Zocdoc
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There was a bit of issue with my insurance (despite having sent the paperwork through ZocDoc in advance) so my wait time was a bit longer than expected. That said, Dr. Nguyen was amazing! She and her assistant were kind, professional,thorough, and informative. They caught astigmatism my last exam missed and were helpful to inform me of a current eye condition. Dr. Nguyen is my new eye doctor!
Source: Zocdoc
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Does not take any type of vision insurance!
Less than 1 year ago
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I haven't lived or worked anywhere near her office for a number of years, but I keep returning because Dr. Nguyen is always great!
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Was awesome !!
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I have been going to Dr. Nguyen for years and trust her implicitly with all my vision medical needs. She is smart, thorough, patient, and kind.
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The best doctor in nyc
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Was able to get a last minute appointment, was seen within 2 minutes of arriving. Dr. Nguyen was friendly, professional and answered my questions very clearly. Would recommend.
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She is very pleasant! She made me feel like she had been my doctor forever, very friendly and definitely made me laugh!
Source: Zocdoc
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The waiting area was jammed with patients and I was seen an hour after my appointment time. Nothing wrong with the doctor but expect delays in this office.
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She was very professional and very attentive to my questions and problems. You can see that she loves what she does.
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Dr. Nguyen was good, but the staff at this office was totally unprofessional in regards to billing. I received a small bill that I tried to pay via phone 3x but was continuously hung up on or disconnected. Then I triedmailing in a check and was under the impression that it was taken care of until I received a notice from collections. Upon receiving that note, I called the office and left a message expressing how upset I was and received no call back. I will NEVER be going back here because it's too difficult to pay them. Crazy.
More than 1 year ago
Source: Zocdoc
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She was great and really helped me with my medical issue and took the time to make sure I was comfortable.
Source: Zocdoc
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Dr. Nguyen was really friendly and easy to talk to. The nurse did a basic pressure test on my eyes that came out just sliiiiightly abnormal, so Dr. Nguyen went back and did "the gold standard" test just to make sure.Turns out my eyes are just fine, but I was glad that she took the extra step to make sure. I would definitely trust her with my eyeballz!
Source: Zocdoc
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Dr. Nguyen was very professional and well knowledgeable.
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She was great about answering my questions. I had lasik somewhere else years back and had a lot to ask about my future vision.
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Dr. Nguyen was super friendly and relatable, while still maintaining professionalism. She seems very knowledgeable and passionate aboit what she does.
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Thorough and efficient
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Very nice, professional experience!
More than 1 year ago
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Excellent. Efficient and informative
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Dr. Downy is great and extremely friendly. My only negative was the office was backed up because it was veteran day making the wait time really long.
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Dr. Nguyen was very nice and she showed concern for her patient a little sense of humor which is a A plus to me, very professional I would recommend her to my friends.
Source: Zocdoc
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She is amazing! I left another eye doctor to come her and now I can see clearly for the first time in years!
Source: Zocdoc
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Dr. Nguyen is great, she always answers all my questions, she's cheery and kind!
Source: Zocdoc
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Dr. Nguyen was great. I would recommend her to my friends and colleagues . On the other hand, the assistant was not. She was abrupt and glanced at her cell phone while taking my information.
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YES, OF COURSE I WOULD.
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Lovely welcome friendly office.
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Dr. Nguyen was fantastic. Very friendly and efficient. Definitely recommend.
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She's very upbeat and made sure all was good with my vision! Everyone should see her.
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She was very nice and thorough.
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The wait was a little on the long side, and there was construction being done that made the wait painfully noisy. I left with a headache from the noise, but I was more than happy to suffer through it for the quality of care that I received.
Source: Zocdoc
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She is awesome. The practice, however, is not as awesome. I was told nothing about the process, got a preliminary screening with older equipment in one room, and then was told to wait (an extended period of time) in a secondwaiting room, after which I met the real optometrist. Turns out, the first person I got screened with was not the optometrist and was in fact only an initial screening, and so the real exam came only after that entire process in which I had no idea where I was. Once I did get to the second room and meet the (eye) doc, she was great! Extremely friendly, very knowledgeable, and put me at ease after a confusing preceding set of events. We conducted the eye exam in which she was professional, describing exactly what would happen, and helpful in getting to the right contact prescription.
Source: Zocdoc
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Very professional and pleasant. Love her energy especially with children.
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Dr Nguyen is great, the location is fine, very high volume of traffic, but they get stuff done, in and out
Source: Zocdoc
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Nice person. Knowledgeable. Who knew petroleum jelly is bad clogs your eye drainage system
Source: Zocdoc
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Dr. Nguyen has the best bedside manner, thorough, and informative. I highly recommend her!
Source: Zocdoc
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Only one complaint :the office is sort of a disorganized free-for-all However, Dr. Nguyen took me into her office within 20 minutes of my appointment time and is so kind and comforting. Made my first contact lens use very approachable and easy!
Source: Zocdoc
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She was fast, friendly, and efficient! She also was great at listening to my history and needs and finding a way to accommodate me. I didn't feel rushed, but the appointment was quick. The office was clean and bustling!
Source: Zocdoc
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I understand that I was probably the last appointment of the day, but I still expect efficiency and attention to detail. It seemed that she was trying to get me out of there as soon as possible. Once I was athome I saw that she forgot to input some important measurements on my contacts PRESCRIPTION which prevented me from finding accurate price points online. I was then inconvenienced to make another visit during my work lunch break. The technician that saw me beforehand apologized profusely for the doctor's mistake, but I just viewed it as sloppy work in my opinion. No matter what time or day a patient is, the doctor should still be attentive. Dr. Nguyen, however, was not this time around. Will probably not be returning.
Source: Zocdoc
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Dr. Nguyen is warm, competent and efficient. She made me feel welcome and at ease while thoroughly and quickly assessing and treating me. I'm definitely going to see her again for my next eye exam!
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I thought she was very informative. Cleared up at lot of questions about my eyes and previous eye exams.
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She was efficient and gave me a lot of useful advice tailored to my situation. Great!
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It was really great doctor Nguyen is very friendly and professional. .but the front desk needs some improvement. .
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Dr. Nguyen is the consummate professional-- equal parts delightful and razor sharp-- and the office support staff is perfectly lovely and efficient. Received top-notch care and loads of helpful information regarding eye function and care. Felt respected and seen-- an increasing rarity in today's healthcare landscape.
Source: Zocdoc
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Dr. Nguyen was very friendly and professional. She explained the reason behind each test and helped to make sure my contacts were the right prescription and fit properly. The wait was pretty reasonable (about 10 minutes) and I was able tolook at the glasses while waiting. All in all, a great visit!
Source: Zocdoc
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She was patient, personable and professional.
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Highly recommend! Everyone, from the receptionists to Dr. Nguyen, was friendly, attentive, and thorough. It was a pleasant place to be, even with dilated pupils! I'll definitely return for my next checkup.
Source: Zocdoc
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Dr. Nguyen is great! She's knowledgeable with great bedside manner and I would highly recommend her. The office staff was unprofessional and a poor reflection of the great doctor.
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She is very friendly and professional. Highly energetic.
Source: Zocdoc
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