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Qualifications and Experience
Dr. Esther Cheung-Phillps and staff at Capital Otolaryngology offers comprehensive services including adult and pediatric ear, nose, and throat care; advanced sinus care including balloon sinuplasty; snoring and sleep apnea treatments; outpatient minimally invasive thyroid and parathyroid surgery; as well as facial cosmetic and reconstructive surgery. Dr. Cheung-Phillips and staff recognize that attending to the needs of our patients is essential in making their time with us a positive experience and everyone here is dedicated to you achieving a full and speedy recovery. We are here to serve you, and want you to know that our standard of patient care is the same standard we would apply to our own families. Our specialists are committed to providing you with timely and complete personalized care integrated with maximum comfort, convenience, and privacy.
Verified Patient Reviews
Amazing doctor! For all that I had been concerned with, I was pleasantly surprised and knew myself to be in great hands.
She was great. Did all of the things I thought she should. Gave me confidence in her recommendations. She was relaxed and funny. She lives what she does.
Dr Esther is intelligent, professional, informative, diligent, caring, sensitive, funny, and a joy to be around as she gets to the bottom of my case. I am so grateful for Dr Thompson, (a past partner who knows my son, Brian,) recommending her to me and thankful I got in so soon. I thought I may have to wait til January. Love Dr Esther!
Cap Oto had an opening to get me in very fast after I called. Once I signed in I was called back to see Dr. Cheung-Phillips, she was so nice and answered all concerns I had. Even check out was stress free. From start to finish everyone I spoke with was so nice and professional. Definitely a preferred establishment
Dr. Cheung-Phillups is very professional and thorough. We always laugh during an appointment, working with her is a pleasure.
She has been my ENT for 2.5 years. Very competent and explains issues well. Easy to get appointments when I am sick.
If it weren’t for the wait time, I’d give 5 stars all the way.
Dr. Cheung-Phillips was very tentative to me. Great doctor, clean and welcoming waiting area. I want her to be my doctor from now on.
Dr. Cueing-Phillips is great. She answered all my questions and suggested options I should consider concerning nasal congestion. Her office staff is very courteous.
Dr. Cheung-Phillips is a wonderful, skilled and experienced doctor/surgeon. She always fully answers my questions and spends whatever time is necessary with me to resolve the matter. I highly recommend Dr. Cheung-Phillips to anyone looking for an ENT in the Austin area.
She was so pleasant! And easy to talk to.
Excellent care received by Dr Cheung-Phillips. The staff was very attentive to our needs. The office location is great, easy access off Mopac. Highly recommend *****. Irene S
Very friendly and insightful on providing next steps. Highly satisfied with the care provided, will highly recommend her. Once again thank you Dr. Esther Cheung Phillips for your care and services. :)
There was a lot of paperwork to fill out. If I had it earlier by email, I could have filled it out and brought it with me to the appointment. Not annoyed by the paperwork, just a suggestion for time efficiency. Really liked Dr. Esther Cheng-Phillips. Explained everything to me; I appreciated that!
I had sinus surgery with Dr. Chung-Phillips and and it went extremely well! She is very friendly and takes her time to talk to you and answer any question. My one complaint is that you are usually seen about a half hour after your appointment time.
Wonderful bedside manner as far as explaining condition. Concerned that my other Dr's be informed of what is going on with me. Asked for their names last visit and medication changes. I appreciate compassionate Dr's and she is one.
We moved from North Austin to Kyle and we still drive to see Dr. Cheung-Phillips! She's the best!!
Loved her reassuringly, calming nature. Great beside manner! Listens patiently and well. Reviews all as she is doing and after any procedures. Referred to her from another physician and very pleased!
Dr. Phillips was very good about recognizing my needs and gave me and gave me a simple but effective solution.
Extremely personable and caring!!!
Fantastic Doctor and great with kids. The staff in the office is very professional and prompt. You do not get this level of service at many doctors offices anymore.
Dr. Cheung-Phillips was very professional and courteous, and she displayed excellent clinical skills in her examination and explanations. She is the best ENT I have seen in my 20+ years of dealing with sinus problems. I highly recommend her!
One of the best doctors I've been seen by. Conscientious, approachable, knowledgable. Highly recommend.
The doctor and the staff were truly concerned with my well-being. It was a phenomenal blend of professionalism and empathy. I am extremely impressed and grateful for their care
From the time I walked into the office the service was outstanding!! I really appreciated the way Dr. Cheung- Phillips listened to my concerns! It's really nice to be heard and not brushed off.
Doctor Cheung-Phillips was friendly and knowledgeable. She made my entire visit and procedure pleasant.
Staff was incredibly prepared for my visit, had already contacted my insurance company and printed me out a page letting me know how much my visit would cost depending on what procedures we did that day based on my insurance. The procedures were specific to my reason for the appointment and not just a blanket list of procedures. I was thoroughly impressed with the staff right away, and Dr. CP was just as great - knowledgeable, thorough, and very open to my concerns. Just a great experience all around.
Everything about Dr. Cheung-Phillips, MD is A+++++++. Very professional staff, nurses and Doctors. I recommend 1,000 %. Dr. Cheung-Phillips will work with you until she sees that you are well. Very highly regarded. Love this ENT practice.
She was wonderful, took plenty of time with me and explained all that I would need to have done. When lab results came back she notified me by phone herself and let me know that they would be calling to set up my next appointment. I was very happy with her services and her staff.
Dr. Cheung-Phillips is the best! She is our family ENT and we really love her bedside manner and how she's treated all of us both professionally & personally.
DR Cheung Philips is the best ENT in town. You never feel rushed and will always answer any questions or concerns that you might have even if it's 100 questions.
Very impressed with this young lady. Two drs. wanted to operate on me so I went to her based on recommendation of my.pulmonologist. She is conservative in treatment; explains findings; and even checked my over the counter nasal spray. Told me to throw it away as it is very addictive. (I had not read the fine print). Summary: I believe I have found my ENT. ??
Dr. Cheung-Phillips is personable and efficient. She's very knowledgeable and diagnosed me with my problem very quickly while still listening intently to what all of my complaints. She explained what it was, gave me a plan of care and made me feel confident that I would get this issue under control.
Dr. Cheung-Phillios was very thorough, and diagnosed as well as adressed my problem. She is very personable, and treated me, while offering other options should my issue remain.
Awesome doctor with great bedside manner. Fixed my sinuses after 25 years of struggles. Sure, the wait is usually 30-40 minutes but she's worth the wait.
Dr. Phillips was very genuine, nice and explained exactly my problem in terms i could understand. She made the process very comfortable and only mildly painful haha!
Dr, Cheung-Phillips was very professional, friendly, and approachable. She was thorough and did not seem in a rush in explaining to me the best treatment for my disease. She made me feel comfortable and at ease.
Overall, so far have had an good visit. Using, ZocDoc was excellent to get the appointment. The only compliant there was I was still asked to fill out all the paperwork event though I had completed that pre-wire online with ZocDoc for that appointment (history, insurance, etc). The appointment with the audiologist and Dr. Phillips was smooth and very professional. My only complaint is not being contacted for my followup. I completed all the external tests (MRI), Rx and expected a followup call from the office after a week or so to set that up. After a week went by I called and left a msg but still no call back. After another week, I've gone ahead and used ZocDoc to setup the followup. So either a back office issue or a miscommunication on my part. Unsure.
Intake staff was efficient and cordial. I completed and submitted some of the required paperwork via the online checkin process with ZocDoc. There were several more forms to complete at the office and that took part of the 30 minute wait time. Dr. Cheng-Phillips was equally efficient, yet personable. With the background history and physical information I provided, she outlined a reasonable diagnosis and action plan. Overall, good experience.
She is an amazing doctor!!! So easy to talk to!!! She has an amazing personality
Great! I had the balloon procedure done and she changed my life! No more sinus infections and headaches. I highly recommend her!!!
She was extremely personable and she really seemed like she knew what she was doing.
Dr. Cheung-Phillips is one of my favorite doctors! She is so nice and welcoming. She can calm you without losing her high energy and knows what she's doing. She's an amazing, caring doctor!
I have had the absolute best experience with Dr. Cheung-Phillips. She went above and beyond when it came to making sure I got the treatment I needed. She is lovely and I highly recommend her!
Great bedside manner; thorough; and took the time to explain why she recommended xyz.
Dr. Phillips was wonderful but her front office staff made me feel like I had done something wrong by using zocdoc. They had me fill out more paperwork, some of it I had already completed when I booked the appointment. I was also told to call the office for appointments and not use zocdoc. Sorry zocdoc because your site was very helpful, but I don't know if I'll use it again to book doctor appointments.
Dr. Cheung-Phillips was amazing! But, the staff was a mess. The receptionist was too busy texting to look up and greet me. A nurse called back a patient and began treating them before realizing she had the wrong patient / record. Dr Phillips' nurse called in my prescriptions, but had missing information and then the pharmacist couldn't get ahold of her to sort it out. Check out time was incredibly long. There was a line just to leave the office.
Great, very professional doctor and staff!
Dr. Cheung-Phillips was amazing. I feel very confident in her knowledge of ear issues. The wait was not too long and everyone was super friendly.
Filling out forms online before hand helped save a lot of time since I was trying to get to work right after my appointment, still had to sign a few things when I got there though. It took a while for me to actually be seen by the doctor but once I was things went smoothly.
overall it went well, pretty smooth
I waited for a little over an hour until I saw the Dr. Cheung-Phillips, which considering there was only one other person in the waiting room at the time, I am not sure what was going on. I think it was because my paperwork caused the front desk some confusion and that is what held my check-in up. There were 2 receptionists in the front taking patients. One woman was answering phones and the other woman on the right was only taking patients and signing them in. I handed her copies of the ZocDoc forms to hopefully save her time in case she didn't have time to pull it up on her PC. It seemed to me that she had it handled until the receptionist on the left double checked her work and realized that she did not give me all of the necessary forms to sign. There seemed to be a disconnect in communication between the 2 receptionists, or maybe this process is new to both of them, and they haven't quite figured out how to manage ZocDoc patients, I am not sure. Maybe the receptionist who checked me in was still training and new, not sure? The other scenario is that Dr. Cheung-Phillips arrived late and they just didn't want to tell me. I finally did get to see Dr. Cheung-Phillips and thought that she was very smart, friendly and a great doctor. I'd go back to her, but I'd allow extra time after the appt. so I wouldn't be late for appts. booked after seeing Dr. Cheung-Phillips.
Great Docyor. She cared about me and helped me.
Good advise and need a followup to fully appreciate the experience.
Dr Cheung is very professional and friendly. She diagnose my illness quickly and answer all questions that I had.
I was very late, even tho they warned me about checking out the map. However, if they had told me it was in the old N.Austin Medical center, it would have been much easier for me to find. They took me right in since their afternoon was slow. Very sensible.
Good listener. Explains things well.
She was absolutely amazing. She was super detailed, spoke in a language I could understand and answered all of my questions. In fact, I am going to try and see if she can become my primary Dr. I would highly recommend her to anyone looking for a great ENT.
A very nice person and knows her stuff.... Thanks.