Dr. Esther Cheung-Phillips, MD

Head & Neck Surgeon

This doctor has no availability on Zocdoc.

Qualifications and Experience

Education

Languages Spoken

Board Certifications

Professional Memberships

In-Network Insurances

Specialties

Professional Statement

Dr. Esther Cheung-Phillps and staff at Capital Otolaryngology offers comprehensive services including adult and pediatric ear, nose, and throat care; advanced sinus care including balloon sinuplasty; snoring and sleep apnea treatments; outpatient minimally invasive thyroid and parathyroid surgery; as well as facial cosmetic and reconstructive surgery. Dr. Cheung-Phillips and staff recognize that attending to the needs of our patients is essential in making their time with us a positive experience and everyone here is dedicated to you achieving a full and speedy recovery. We are here to serve you, and want you to know that our standard of patient care is the same standard we would apply to our own families. Our specialists are committed to providing you with timely and complete personalized care integrated with maximum comfort, convenience, and privacy.

Zocdoc Awards

Verified Patient Reviews

(Verified Patient)

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Amazing doctor! For all that I had been concerned with, I was pleasantly surprised and knew myself to be in great hands.

(Verified Patient)

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She was great. Did all of the things I thought she should. Gave me confidence in her recommendations. She was relaxed and funny. She lives what she does.

(Verified Patient)

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Dr Esther is intelligent, professional, informative, diligent, caring, sensitive, funny, and a joy to be around as she gets to the bottom of my case. I am so grateful for Dr Thompson, (a past partner who knows my son, Brian,) recommending her to me and thankful I got in so soon. I thought I may have to wait til January. Love Dr Esther!

(Verified Patient)

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Cap Oto had an opening to get me in very fast after I called. Once I signed in I was called back to see Dr. Cheung-Phillips, she was so nice and answered all concerns I had. Even check out was stress free. From start to finish everyone I spoke with was so nice and professional. Definitely a preferred establishment

(Verified Patient)

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Dr. Cheung-Phillups is very professional and thorough. We always laugh during an appointment, working with her is a pleasure.

(Verified Patient)

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She has been my ENT for 2.5 years. Very competent and explains issues well. Easy to get appointments when I am sick.

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If it weren’t for the wait time, I’d give 5 stars all the way.

(Verified Patient)

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Dr. Cheung-Phillips was very tentative to me. Great doctor, clean and welcoming waiting area. I want her to be my doctor from now on.

(Verified Patient)

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Dr. Cueing-Phillips is great. She answered all my questions and suggested options I should consider concerning nasal congestion. Her office staff is very courteous.

(Verified Patient)

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Dr. Cheung-Phillips is a wonderful, skilled and experienced doctor/surgeon. She always fully answers my questions and spends whatever time is necessary with me to resolve the matter. I highly recommend Dr. Cheung-Phillips to anyone looking for an ENT in the Austin area.

(Verified Patient)

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She was so pleasant! And easy to talk to.

(Verified Patient)

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Excellent care received by Dr Cheung-Phillips. The staff was very attentive to our needs. The office location is great, easy access off Mopac. Highly recommend *****. Irene S

(Verified Patient)

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Very friendly and insightful on providing next steps. Highly satisfied with the care provided, will highly recommend her. Once again thank you Dr. Esther Cheung Phillips for your care and services. :)

(Verified Patient)

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There was a lot of paperwork to fill out. If I had it earlier by email, I could have filled it out and brought it with me to the appointment. Not annoyed by the paperwork, just a suggestion for time efficiency. Really liked Dr. Esther Cheng-Phillips. Explained everything to me; I appreciated that!

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I had sinus surgery with Dr. Chung-Phillips and and it went extremely well! She is very friendly and takes her time to talk to you and answer any question. My one complaint is that you are usually seen about a half hour after your appointment time.

(Verified Patient)

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she's great

(Verified Patient)

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Wonderful bedside manner as far as explaining condition. Concerned that my other Dr's be informed of what is going on with me. Asked for their names last visit and medication changes. I appreciate compassionate Dr's and she is one.

(Verified Patient)

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We moved from North Austin to Kyle and we still drive to see Dr. Cheung-Phillips! She's the best!!

(Verified Patient)

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Loved her reassuringly, calming nature. Great beside manner! Listens patiently and well. Reviews all as she is doing and after any procedures. Referred to her from another physician and very pleased!

(Verified Patient)

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Dr. Phillips was very good about recognizing my needs and gave me and gave me a simple but effective solution.

(Verified Patient)

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Extremely personable and caring!!!

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Fantastic Doctor and great with kids. The staff in the office is very professional and prompt. You do not get this level of service at many doctors offices anymore.

(Verified Patient)

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Dr. Cheung-Phillips was very professional and courteous, and she displayed excellent clinical skills in her examination and explanations. She is the best ENT I have seen in my 20+ years of dealing with sinus problems. I highly recommend her!

(Verified Patient)

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One of the best doctors I've been seen by. Conscientious, approachable, knowledgable. Highly recommend.

(Verified Patient)

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The doctor and the staff were truly concerned with my well-being. It was a phenomenal blend of professionalism and empathy. I am extremely impressed and grateful for their care

(Verified Patient)

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From the time I walked into the office the service was outstanding!! I really appreciated the way Dr. Cheung- Phillips listened to my concerns! It's really nice to be heard and not brushed off.

(Verified Patient)

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Doctor Cheung-Phillips was friendly and knowledgeable. She made my entire visit and procedure pleasant.

(Verified Patient)

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Staff was incredibly prepared for my visit, had already contacted my insurance company and printed me out a page letting me know how much my visit would cost depending on what procedures we did that day based on my insurance. The procedures were specific to my reason for the appointment and not just a blanket list of procedures. I was thoroughly impressed with the staff right away, and Dr. CP was just as great - knowledgeable, thorough, and very open to my concerns. Just a great experience all around.

(Verified Patient)

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Everything about Dr. Cheung-Phillips, MD is A+++++++. Very professional staff, nurses and Doctors. I recommend 1,000 %. Dr. Cheung-Phillips will work with you until she sees that you are well. Very highly regarded. Love this ENT practice.

(Verified Patient)

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She was wonderful, took plenty of time with me and explained all that I would need to have done. When lab results came back she notified me by phone herself and let me know that they would be calling to set up my next appointment. I was very happy with her services and her staff.

(Verified Patient)

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Dr. Cheung-Phillips is the best! She is our family ENT and we really love her bedside manner and how she's treated all of us both professionally & personally.

(Verified Patient)

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DR Cheung Philips is the best ENT in town. You never feel rushed and will always answer any questions or concerns that you might have even if it's 100 questions.

(Verified Patient)

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Very impressed with this young lady. Two drs. wanted to operate on me so I went to her based on recommendation of my.pulmonologist. She is conservative in treatment; explains findings; and even checked my over the counter nasal spray. Told me to throw it away as it is very addictive. (I had not read the fine print). Summary: I believe I have found my ENT. ??

(Verified Patient)

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Dr. Cheung-Phillips is personable and efficient. She's very knowledgeable and diagnosed me with my problem very quickly while still listening intently to what all of my complaints. She explained what it was, gave me a plan of care and made me feel confident that I would get this issue under control.

(Verified Patient)

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Dr. Cheung-Phillios was very thorough, and diagnosed as well as adressed my problem. She is very personable, and treated me, while offering other options should my issue remain.

(Verified Patient)

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Awesome doctor with great bedside manner. Fixed my sinuses after 25 years of struggles. Sure, the wait is usually 30-40 minutes but she's worth the wait.

(Verified Patient)

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Dr. Phillips was very genuine, nice and explained exactly my problem in terms i could understand. She made the process very comfortable and only mildly painful haha!

(Verified Patient)

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Dr, Cheung-Phillips was very professional, friendly, and approachable. She was thorough and did not seem in a rush in explaining to me the best treatment for my disease. She made me feel comfortable and at ease.

(Verified Patient)

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Overall, so far have had an good visit. Using, ZocDoc was excellent to get the appointment. The only compliant there was I was still asked to fill out all the paperwork event though I had completed that pre-wire online with ZocDoc for that appointment (history, insurance, etc). The appointment with the audiologist and Dr. Phillips was smooth and very professional. My only complaint is not being contacted for my followup. I completed all the external tests (MRI), Rx and expected a followup call from the office after a week or so to set that up. After a week went by I called and left a msg but still no call back. After another week, I've gone ahead and used ZocDoc to setup the followup. So either a back office issue or a miscommunication on my part. Unsure.

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Intake staff was efficient and cordial. I completed and submitted some of the required paperwork via the online checkin process with ZocDoc. There were several more forms to complete at the office and that took part of the 30 minute wait time. Dr. Cheng-Phillips was equally efficient, yet personable. With the background history and physical information I provided, she outlined a reasonable diagnosis and action plan. Overall, good experience.

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