Book an Appointment
Qualifications and Experience
Dr. Francisca Yao completed her residency training at SUNY Downstate Medical Center. She is board certified in Otolaryngology / Head and Neck Surgery. Dr. Yao brings further expertise in ear and balance disorders along with a comprehensive background in all aspects of ear, nose, and throat diseases as well as head & neck surgery.
Verified Patient Reviews
The whole atmosphere and staff were wonderful. It was my first appointment and she was very thorough. I highly recommend her!!
First of all, I came in before lunch time and wait time was literally 0. The doctor was extremely pleasant and she cared to listen to my concerns and was very thorough when examining. The visit was not rushed at all and Dr. Yao was very gentle and polite. I will definitely continue to see her and recommend her to anyone.
The wait time was a bit excessive, but the staff were all incredibly apologetic and helpful with the check-in process. As soon as I got out of the waiting room, everything went smoothly and quickly. Dr. Yao was incredibly kind and knowledgeable. She was thorough and talked me through my situation, my options for treatment, and any other questions or concerns I had with clarity and warmth. I'd highly recommend her, and will definitely return to her again if anything else comes up.
Wait time was not long and everyone was very professional.
Dr Yao was excellent. She explained everything and was great on answering questions.
Oh wow - I don't know if I've ever been SO impressed with a doctor so quickly. Even her PA was amazing! I asked her my most embarrassing questions and she managed to not make me feel like I was being judged, or like an idiot, or like some weird freak. She explained everything very well and very clearly. Just all around amazing!!
Dr. Yao was simply a darling. She was very accommodating. The staff was very helpful since it was my first time with a new insurance and they helped me step by step. Once I got to the examination room I just had to wait a couple minutes as she was finishing another patient. Once she started with me, she was very professional but not too distant. She chatted and discussed everything I needed to know and my problem was addressed right away. Would recommend 10/10.
It was great as usual
Amazing experience with Dr. Yao and her assistant.
Dr. Yao is an amazing healthcare professional. She is kind, respectful, thoughtful, and thorough. She will be my ENT as long as I'm in New York. Her medical assistant Richie is also wonderful, and they both introduce themselves and shake patients' hands -- a detail that really distinguishes them from other, more impersonal offices.
Dr. Yao was extremely professional, and knowledgeable. She answered all my questions, and asked me questions I wouldn't even have thought had anything to do with a diagnosis. My symptoms are pretty vague and therefore she did a lot of digging to get some answers. The office staff was also very nice, accommodating and informative.
She's was so thorough. Very caring. Funny with kids.
Excellent diagnostician. Listened to me very carefully. Explained diagnosis and treatment options very clearly.
The visit was excellent everything was organized and was seen in a timely manner
She was very pleasant, thorough, easy to talk to and explained everything to me clearly.
She was great, very straight forward attentive and helpful.
Dr. Yao was very professional and knowledgeable. I appreciated her transparency and ability to diagnose my issue and telling me ways to alleviate my symptoms.
Dr. Yao was extremely helpful and for the first time I have hope that I won't have to just live with the congestion and stuffiness that I've had more months. Almost immediately the medicine she prescribed had me feeling better.
Good bedside manner. Did not feel rushed. Apologized for the wait although it was only 5 minutes. Definitely recommend.
I had a great visit and will definitely use Dr. Yao again.
I highly recommend Dr. Yao. Being a first time patient to ENT, I didn't know what to expect. She guided the visit along and answered all my questions and dug deeper in each concern. Friendly and professional.
She is fantastic!! Spent all the time needed with me, was in no rush, and got to the bottom of my problem. Very very nice and a great doctor!
One of the best Drs I have ever seen. So patient and kind with amazing knowledge. Also amazing office staff and nurse.
People at the front desk were extremely helpful supplying info and extending themselves above and beyond with my insurance issues. Dr Yao was right on time and also took time to educate me on symptoms and how to manage them.
Dr. Yao was able to tell me that I didn't have a sinus infection. Made some suggestions for me to follow now and on an upcoming trip.
3rd. visit with the doctor. Wonderful experience.
She takes her time with you. She details a lot of things other drs dont.
Very impressed with Doctor Yao--one of best I've been to
Dr Yao was very professional. She was informative, and very friendly and warm with my son. I highly reccomend her
Dr. Yao is warm, professional, and takes the time to make sure the patient understands what's going on, why, and what the options are. In other words, she explained what my body was doing and what she saw when she put the endoscopy tube up my nose. I felt safe and respected as a patient.
Dr. Yao and her staff were pleasant and professional. Took time to explain the reason for my discomfort. I felt she did a thorough job of getting to the reason of my chronic sinusitis condition. Suggested a follow up if I was not feeling better in 2 weeks. Thanks to the Dr. Yao and staff for a pleasant and informative visit.
Oh my word - how wonderful to have a Dr. take time to listen and then ask questions to understand what's going on. So refreshing and appreciated!
Friendly, informative and professional. Visit was necessary & enjoyable from the staff to the Doctor
The services provided by the Dr. Francis and staff was great. This was my first visit to an ENT specialist and the overall experience was amazing. Dr. Francisca, took time to understand the problem I had; gave me the diagnoses and finally showed me how me to use my prescribed medication. She also gave me a lesson on how my Ear looks and where my current problem lies, pointing at the Ear/ Eye picture illustrations on the wall. I was also particularly impressed with the medPAD(tablet/iPAD) they gave to fill in my medical information. Step up from the boring paper pad I generally get to fill info.
As always Dr. Yao was very professional. Thank you!
Dr. Yao is a highly competent physician. She takes the time to give the patients reassurance, listens carefully, does a thorough exam without rushing through, and explains the diagnosis to the patient alleviating anxiety. I highly recommend her to anyone seeking her specialty.
She made sure I understood everything, very knowledgeable and made me feel comfortable
De. Yao was very pleasant and informative. She was able to fit me in for an additional exam in her office which I appreciated so I wouldnt have to wait asditional days for feedback. I definitely recommend her.
Great Doctor, she was very specific and detail!
Dr. Yao was excellent. She is friendly and knowledgeable, and treated me like an intelligent human being. She did not seem to be in a rush and listened to my description of symptoms and answered my questions. Honestly, I hate going to doctors in general but this was a very positive experience. The staff was also friendly, professional, and efficient.
Very Friendly can helped me along, didn't feel like I was rushed as at all during the appointment.
I found Dr. Yao to be very helpful, insightful and excellent knowledge of her field. I would recommend her for sure to a loved one.
Great visit; I waited about half an hour but Dr. Yao and her nurse were aware that I was waiting and apologized profusely. Dr. Yao was extremely personable and was quick and helpful. I'll be back.
She was so informative , explained everything very well in terms that I could understand !
Very good. Professional, friendly. Took my concerns seriously and spent time explaining what she was doing and why.
Dr. Yao was great. I would definitely recommend her. She is a great listener and very easy to work with.
Dr. Yao was extremely easy to talk to. She took time listening to my symptoms and was very attentive and concerned. She was really a great doctor with which to work and I will definitely return to her for future ENT issues:) Additionally - the office is great in that they let you do all your paper work on a tablet - which means you wont be filling out the same forms every time you visit.
thorough, timely, and great bedside manner
A great visit. Everyone was courteous and professional.
Very informative and lovely doctor.
Very nice Dr who is easy to talk with. She answered all my questions concerns.
Amazing service - really great doctor, answered all my Qs and was super considerate and made me feel comfortable. Highly recommend! Nice view outside the office window too.
Very thorough check-up. Very good explanation of hearing issues and possible solutions. I've already sent her a new patient who was also very satisfied.
I love Dr Yao! She is patient, kind and thorough. I would recommend dr Yao over and over and over again!
Great. She went out of her way to set up a hearing test on short notice.
She was knowledgable, professional and efficient. Really good visit.
She did a wonderful job and cured my illness in one visit.
Dr. Yao is very thorough which I greatly appreciate. She is kind, polite, and intelligent. Great doctor!
My visit with the doctor went well she explained my condition throughly. I definitely found my ent specialist. I would definitely recommend her.
Dr. Yao knows her stuff! I appreciate her thoroughness and clarification of terminology.
She is really a jewel. I have dealt with ENT specialists all of my life, but she showed compassion and genuine concern for my situations. I highly recommend her
Dr. Yao was both incredibly warm and clearly knowledgeable, which worked wonders to put me at ease during my visit. I would highly recommend her.
Dr. Yao was very professional and thorough. She was very present when she spoke with me - not distracted or rushed.
Very knowledgeable and polite doctor.
Dr. Yao could not have more helpful. She explained everything in detail, but very clearly. I came away with a clear idea of my condition and how it could be treated. The audiologist I saw and the office staff were also friendly and efficient.l
My visit was very professional yet friendly. Dr. Yao explained the procedure before beginning, reviewed my medical history to verify that it was correct. Once the procedure began she asked several times how I felt before proceeding. Then spent a few moments at the end to make sure I was ok and then recommended I come back for a follow up procedure. I would recommend Dr. Yao to anyone. My appointment was towards the end of the day, yet Dr. Yao treated me as if I was the first one of the day.
My appointment with Dr. Yao couldn't have been better. She explained the different features of my complicated diagnosis very thoroughly and clearly and told me about further tests and options after all the results are in. She is very warm, professional and everything a patient could ask for from a doctor. I recommend her most highly.
My visit to Dr. Yao's office was very pleasant and efficient. I did not have to wait long and if you do all of the paperwork online, it will save you oodles of time. Dr. Yao was extremely competent and helpful. She took the time to listen and answer my questions.
De. Yao is very relaxed and professional at all times. She is excellent at explaining your medical conditions, and how to best fix it. I will definitely be returning to Dr. Yao, and if you're not seeing Dr. Yao you should be. I cannot recommend her highly enough.
Dr. Yao was awesome !!!!! Took the time and really wanted to understand my what my issues are/were. Also, asked me about my entire medical time line regarding my medical issues. If you have ENT issues, go see DR. Yao!!!!! or else!!!!!...lol
The doctor was very nice, and professional. She explained everything as she did it. I highly recommend her.
Very informative and made me feel very comfortable.
She has very good bedside manner!
Very thorough and caring. Great bedside manner.
My needs were meet and questions were answered.
Very knowledgeable. Great manner. Helped diagnose what two other ENT doctors had missed. Highly recommend!
Fantastic experience! Clean, modern office and Dr. Yao was very personable and professional. She was knowledgable and took the time to listen. Best doctor visit to date!
Dr Yao is professional and confident, though she is also quite cold. Her front desk and associated hospital, however, are quite incompetent and disorganized. When we were finalizing details of my three year old's tonsil and adenoid removal, the right hand had no idea what the left hand was doing, which ultimately led us to cancel our procedure in search of a more capable and organized doctor/hospital. We received conflicting information and instructions at every step of the pre-op process, and it was nearly impossible to get in touch with the right person to clarify anything--regularly put on hold for inappropriate lengths of time, disconnected, etc. Not something you want when you're trusting someone to put your child under anesthesia and the knife.
Absolutely great Doctor. Extremely smart and knowledgeable.
Very thorough exam. Very clear discussion of options. Very appropriate suggestions.
So what a day I had. But Dr. Yao and her office staff were great. Not only did they offer a warm welcome but the office was clean and nice. As a worried mom of two apparently my oldest had put clay into his ear. Dr.Yao was very calm and assured me things would be fine---which is hard to do. She was patient and talked my son through the whole process. I was blessed to have this MD that day, anyone can do there job but she was on point! Thanks again!
Dr. Yao is a great doctor, caring and helpful
I enjoyed interacting with Dr Yao and the other staff. She alleviated my ear condition with minimal discomfort and set me upon a path to maintain good ear health.
It was great! Didn't have to wait long. She was very thorough and interested in my problem unlike some other Drs who just rush people out the door. I was very impressed with Dr Yao.
was a great experience would recommend it highly they had all my paperwork I completed on ZocDoc which was great wonderful experience all around
Dr Yao is a very down to earth doctor she take the time to listen to to you.it was a pleasurable visit and more of a pleasure ,and more of a pleasure to find that I was okay. The staff was pleasurable too they greeted me with a smile and they seem to like their jobs.
This is my third time meeting with Dr. Yao and I must say she is great doctor. She answers every question, she make you feel like you are always in control and best of all when she is not in the office and I have to leave a message I always receive a call back within the hour. THAT OFFICE IS AWESOME
Very nice and Proffesional
Very informative and friendly and this was after she put a camera up my nose (for medical purposes, obviously). Would greatly recommend.
Dr. Yao was very kind and knowledgeable, but I felt that she was more interested in what she had to say than what I had to say. She did do a thorough job, and she gave me a bit of time at the end to voice any other concerns. I would visit her again and would recommend her to others.
Highly recommend Dr. Yao. I don't like going to doctors in general, but she was confident, smart, and very nice. Nasal endoscopy was quick and painless. Will definitely come back if I need another ENT.
I was very glad I saw Dr. Yao. She was thorough and I feel she is addressing my problem. She has a confident manner, is clearly up on all the current procedures, and is very impressive. She doesn't rush, but she is efficient, and she answers questions thoughtfully.
I will never go to this doctor again. I waited for over an hour to see her and she never apologized for the wait time nor provided a reason or excuse. Completely unprofessional
Absolutely great! I was referred by a friend who spoke quite highly of Dr. Yao. I am a new patient to the office. That being said wait wasn't a wait at all, less than 30 minutes. Office was super spacious and had a great feel. Staff was friendly and helpful. Dr. Yao was pleasant, empathetic, and she had a great sense of humor! I would say I am somewhat of an anxious person when it comes to my health and the last place I want to be is at a doctor's office; however this was not the case with Dr. Yao. She asked direct questions; clarified answers related to symptomatology to assist with appropriate assessment; and explained in detail what the exam would entail. I got scoped and I didn't feel a thing!!! I believe her diagnosis is on point- I have a follow-up appointment in one month and I am actually pretty excited to go back. Highly recommend!!!!
Dr Yao was straightforward, direct, and informative. Everything I could have asked for!
She fantastic! Calm, personable and professional!
great doctor, listens carefully to you and then quickly and effectively diagnoses you. i went to several doctors for sinus issues and wish i had seen dr. yao right away, she's great.
Exceptional physician. Thorough, kind, knowledgable, personable.
Dr Yao is great!
Dr. Yao was very professional and personable and immediately diagnosed and treated my sinus infection. Plan to continue to use her as my ENT even though I'm in a different borough!
Clean office, pleasant and professional doctors. I was treated with courtesy and found a parking spot right in front- who could ask for more!
When I finally saw Dr. Yao, she was pleasant and very thorough and attempted to put me at ease as I was quite angry at having to wait 70 minutes to see her. The wait was acerbated by the fact that there was only one other patient in the reception area, who, it turned out, was waiting for another doctor. While the doctor was very apologetic, I received no reasonable (or any) explanation for the long wait.
Appreciated that Dr. Yao took the time to explain the correct clinical care of my ear and why. Only comment of concern is a request that there be a hook in the bathroom for coats.
The wait time was longer for me because I had arrived over an hour earlier than my scheduled appointment time.
Dr. Yao gave me a complete exam. Explained everything so I could completely understand the problem and how to treat it.
You wont be disappointed.. She listens to you descrivlbe your sickness, then provides different options to fix your problems.
Dr. Yao was great. She is very intelligent, provided clear and concise answers to all my questions and was easy to talk too. Moreover, the 'paperwork' and payments were all completed on a tablet and took about 15 minutes to complete.
Dr Yao was very personable AND professional. She Listened to my complaints, did a Procedure and analyzed my form treatment while we talked & laughed about the holidays. Very refreshing. GREAT DR.
Very pleasant visit, she listens and gives great information that helped me understand my issue better. Provided excellent care!
Diagnosed accurately and fixed my issue promptly. She was gentle, friendly, explained the procedure, and painlessly performed it. I'm keeping her on my Zoc Doc team.
Dr. Yao was very personable. She made me feel very at ease on my 1st appointment. She gave very helpful information that I could use to deal with my concerns. I would have no problem going to see her again
Dr. Yao and the staff were very pleasant and helpful; everything went great.
Warm, friendly and explained everything very thoroughly.
Dr. Yao is extremely intelligent, thorough, personable and informative. Hands down one of the best experiences with a doctor that I've had. I have full confidence In her as a practioner and would recommend her to anyone.
She was so easy to talk to and was very sweet. Did everything quickly and efficiently.
Dr. Yao was very professional,explicit and pleasant during my visit.
Dr. Yao was very attentive and knowledgeable! I was experiencing slight pain/hearing loss in my left ear due to over cleaning of the ear, I ended up pushing the ear wax in to the point that it covered my entire ear drum. With Dr. Yao's expertise, she was able to use her instruments to clean my ear out (painlessly) and I was able to hear within seconds of her doing this very minimal procedure. I highly recommend Dr. Yao and I definitely intend to visit Dr. Yao's office again, and this time I'll bring my grandmother with me so that she will be able to get her ears check as well.
She was extremely helpful, happy to have found her!Thank you!
Very pleasant and professional.
Dr Yao is very straightforwardly kind, professional, articulate and very knowledgeable. It's a pleasure to be one of her patient. I'll be talking highly of her to my friends and family. Thanks doctor.
I normally do not like doctors but dr. Yao was incredibly laid back, extremely informative and made me very comfortable in her office. I was amazed at how comfortable I was judging by the slightly uncomfortable in nature procedure I had. Everything was great! I highly recommend her. Very relatable to me because I'm young and I like young doctors.
Great visit! Nice bedside manners with my three year old.
Both her and the office staff were extremely friendly to my 4 year old son. They have him plenty of stickers, plastic animal figurines, and lollipops to keep him happy and comfortable. Dr Yao was very knowledgable and professional, but also warm to my son. Their downtown Brooklyn office was also really great.
Dr Yao was very easy to talk and answer all my questions
Dr yao was very patient. She throughly explain everything she was doing. I highly recommended her.
Excellent, but they really need to link in documentation from ZocDoc including reason for visit. Wasted 15 minutes filling in information again.
Dr. Yao is fantastic. She is so I informative and explains everything in such detail. She was great with my 2 year old. Everyone in the office was so sweet and helpful.
Very polite & friendly.
Superb all around!
Dr Yao took time to get to know me as a person. She asked about my history. She made sure to explain everything that she was doing and why. She gave clear next steps and showed interest in me as a new patient. She is knowledgable about the field she is in which made the visit comfortable and pleasant.
Awesome visit with Dr. Yao. She's very patient and really helps the patient take control of their well being by explaining everything that may be happening with him/her. Most importantly she's not only concerned with treating the symptoms but treating the cause.
Doctor is very nice, office is very clean , stuff is helpful, hope i will see the improvement in my problem.
Doctor Yao was awesome :)) .. I was taken care of quickly,efficiently and with a beautiful smile.. I would definitely recommend everyone tht I know with any problems with their ENT to doctor Yao without hesitation .. Thank doctor Yao fro the wonderful experience of sticking a long tube down my nose and making feel good and doing it all with a smile :))
My visit to Dr.Yao's office was a good one. The staff were very welcoming and friendly and so was Dr.Yao. Dr. Yao was very knowledgeable and she made me feel very comfortable.
Very personable, easy to talk to, professional and helpful. Relatively short wait time. Going back for a followup.
Very knowledgable and genuinely pleasent.
Very thorough, giving details as she goes. Highly recommended
Very professional ,pleasant,humble & informative .????????
I am very satisfied.
She is excellent and very patient.
Attentive and very knowledgeable
Loved Dr. Yao, very patient, personable and great bedside manner. She listens to you and is extremely knowledgeable. Highly recommend!
Wonderful doctor. Highly recommend her! Knowledgeable and personable.
The doctor is high professional ! Very attentive and considered to her pt. I highly recommend this doctor to any one.
They do not have the technology inside your inner ear, just a waste of my time and money
Extremely easy for new patients. Used very intuitive tablet technology to take payment information. Staff was friendly, professional. Dr. Yao was professional, thorough and easy to talk to. After I finished filling out my patient information, I was talking to the doctor within 10 minutes.
Have already recommended doctor to friends & will continue to. She took her time to examine me & explained everything. She eased my fear I have of going to the doctor.
Dr Yao is way cool. She gave my ears much needed relief in the most professional way possible. The office had great views too, wish I needed to go back every week!
I love this experience. Staff and Doctor was awesome. Clean reception area beautiful view by elevators. All updated equipment. Only bummer my next appointment is next year. But I will be back. Thank you
Excellent visit. Had to take time filling out new patient info. I could have done that on line. Once I completed the paperwork I was seen. She answered all questions and gave a thorough exam. She gave me a computer printout of the visit which I found quite helpful. I would recommend Dr. Yao to a friend.
I had to wait due to Dr. Yao's being sent an emergency case from the hospital, and her staff alerted me and apologized. Dr. Yao gave clear explanations for each step of testing which I greatly appreciated. She was kind and intelligent.
Extremely caring and smart. Answered all my questions thoroughly.
Excellent! Smart, professional, thorough, listened well, communicated clearly and took time to address all questions.
Excellent experience. Very professional and very informative. She took her time to explain my daughters diagnosis. Will definitely recommend.
Fantastic, zero complaints. Answered all questions thoroughly and explained things well. Was very nice.
Dr. Yao is extremely kind and patient. Though I did have to wait for a while (maybe 40 min) on my first visit, she saw me straight away the second time I came even though my ZocDoc appointment had failed to go through!! If you are looking for a doctor that will listen to all your concerns and not rush your appointment, I recommend her!!
Excellent professional. Very detailed in reviewing history and performing physical examination. Very satisfied with her explanation of the disease process. I recommend her highly.
Very personable, I felt very comfortable talking to her. I have perpetually itchy ears and she came up with a solution to fix them.
Very informative and knowledgeable in her area. Liked the fact that she took the time to work w my child during the appt and asked questions to get to know his health history better. Also liked the fact she didnt just easily prescribe him medication before givin him a diagnosis. Will definitely come to her for future ENT visits
Very personable and professional. I would definitely go back.
Dr. Yao is amazing and knows what she is doing! My mom and I were really impressed by her and I learned more about my allergies from her than from my allergist! She makes sure you understand everything and I will for sure be coming back and recommend her to anyone that needs an ENT.
Will definitely recommend. Professional, competent and affordable.
I like her a lot. This was my first appointment with Dr. Yao, and while she appeared to be very knowledgeable in ENT diagnosis and treatments, thorough, she was thoughtful and considerate, and asked all the right questions prior to me being examined. i did not feel rushed which often occurs whenever I would be seen by other medical doctors. I will most definitely follow up with her and recommend friends and family members.
This was probably the best experience I've ever had in a doctor's office! Dr. Yao took the time to really make sure I understood what was going on. She's extremely thorough; most doctors I've been to do their thing and get me out of there ASAP with minimal interaction. Not the case here! Dr. Yao shared her knowledge and as a result I feel more aware of how these systems work.
Amazing experience. Extremely thorough and such a pleasant person. I'm very happy to have her as my new ENT.
Dr. Yao is everything you want in a doctor--she's patient, kind, thoughtful and extremely intelligent. She even has a sense of humor! I went in with a really complex problem and she was undaunted by the challenge and came up with a really smart solution. She spent at least half an hour with me, maybe more, and I never felt like I was being pushed out the door as many New York docs tend to do. I'd highly recommend her to anyone with upper respiratory problems.
Doctor Yao was great! Very friendly, attentive, and unrushed. She fixed a problem right away that other doctors have been unable to fix, and patiently answered all of my questions. Highly recommend!
This was a very good visit. The wait was long, but she was very apologetic, so i think that was unusual. She was informative and helpful.
I was in a desperate situation. My ear drum felt as it were being stabbed and I was in a lot pain. I was beginning to have trouble hearing out of that ear. It was really scary. My primary care physician gave me the wrong treatment and the pain got worse and worse. It got to the point where I was ready to go to the ER. My primary doctor couldn't get me with a specialist fast enough and Good Friday was the next day. A friend of mine told me about Zoc Doc. I went on the site that night and got an appointment for the next day with Dr. Yao (on Good Friday!). It turned out to be a fungal infection. She was patient and direct. She gave me the proper treatment. It took a couple of weeks for the infection to clear up entirely but her course of treatment worked. The actual stabbing pain went away after a couple of days. Thank you Dr. Yao!
Dr. Yao is very personable, knowledgable and professional. She expertly resolved a problem that I had on the spot and put me at ease right away.
Brillant Talented Specialist This Doctor know's her Medcine.
I've got my appointment for the same day. That was very convenient. I enjoyed this system, and i will be using it more in the future. Dr Fancisca Yao was wonderful I would see her again.
Very informative exam. She was very pleasant and patient as well.
Very attentive to the needs of self-paying patients.