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Qualifications and Experience
Dr. Natasha Keenan graduated Cornell University in 1993 and received her medical degree magna cum laude from the University at Buffalo School of Medicine and Biomedical Sciences. She then went on to complete a General Surgery internship and an Otolaryngology-Head and Neck Surgery residency at Mount Sinai Hospital in New York. While at Mount Sinai, Dr. Keenan was the chief resident in the department of Otolaryngology-Head and Neck Surgery.
Dr. Keenan has been awarded numerous honors and distinctions including Resident Award in 2003 for scoring in the top 10% across the nation on the Otolaryngology In-service examination. She is also a member of the Alpha Omega Alpha Honor Medical society, James Gibson Anatomical Society and the American Academy of Otolaryngology- Head and Neck Surgery.
Dr. Keenan's interests include endoscopic sinus surgery, otology, pediatric otolaryngology, snoring, and obstructive sleep apnea.
Verified Patient Reviews
Dr. Keenan always listens to my concerns, takes time, and resolves my problems well. I appreciate her care and professionalism.
Wait time was due to her getting called to the ER just before my appointment. Otherwise, I liked this doctor a lot; she was thorough and professional.
When I went to her office 15 minutes before my appointment, no one was in the counter and sign said, "lunch break. We will be be back at 1:00pm." They came back after one o'clock. I had to fill out long survey about me, I went there for my ear problem, but I had to give them my allergy information. Finally, medical assistant came to pick me up, and I had to follow him for a long passage. On the way to her office I saw a piece of pizza looked like 3-day old. I was hungry for waiting a little bit more than one hour. I asked the m. assistant if I could had the piece. He said OK and gave me a napkin. While I was waiting my doctor at her office on top of one hour waiting at her reception area, I finished the pizza looked like 3 day old. While I was eating it, the doctor came into the office to pick up something for another patient for several times. I enjoyed to take a look interesting objects she had after I finished the pizza. Then, my doctor finally came for me. I will go to another test next week with someone else. The doctor seemed to be OK. If you like to spend much time at a doctor's office and can eat a slice of pizza looks like 3 day old, this is a great place!
Dr. Keenan was exceptionally kind and thoughtful. So was Abby, the audiologist.
The day I went the office was pretty busy but everyone was taken care of in an orderly and friendly matter. Dr. Keenan was great at listening to questions and providing easy to understand answers regarding my concerns.
Great bedside manner and very knowledgeable
They did not have my appointment scheduled, even though I got a confirmation from zocdoc. They were nice enough to fit me in anyway, but the wait was longer than expected because of this error.
My experience has been that Dr. Keenan has a very professional and human way of dealing with patients. She listens carefully to all details; asks questions; explains carefully and makes sure all is understood. She is available to speak over the phone. I would highly recommend her.
Very professional and informative. Answered questions I had with patience. Highly recommended.
I was satisfied with Dr. Keenan's professionalism and competence.
Natasha was great! I would definitely recommend her to anyone I know needing some ENT assistance. She instantly made me feel like I was in the right place and I was actually going to be cured. She was able to break things down in laymen's terms which allowed me to trust her advice.
Felt a bit rushed, but I was pleased with Dr. Keenan's clarity as she communicated different tests and things she was screening for as she did them. Also had audiological evaluation and similar experience with the audiologist. Office staff was professional, not terribly welcoming. Nursing staff was great!
Dr. Keenan was very nice and knowledgeable.
She was detailed and explained the care plan very well.
No wait and very professional. She was very empathetic to my issue and worked extra hard to heal me!
Great and helpful staff -and wonderful efficient doctor!
I like Natasha Keenan. She is sympathetic and knowledgeable, the office is well run and generally one can get an appointment withe her the next day. The audiologist also seems very good. They provide you with a written set of instructions re care and medicines.
Dr. Keenan was so quick. I was suffering from a tonsil stone and she extracted it so swiftly that I was out of the office in 5 minutes. Very professional and caring. Will definitely see her for any other ENT problems.
Highly recommend. Extremely polite and listens to what you have to say. Explains everything into detail
Dr. Keenan was great! She was very thorough in her evaluation of my symptoms and health concerns.
Dr. Keenan is pleasant, thorough and knowledgeable, and the staff in her office are friendly and efficient. I feel like I'm getting great care and would highly recommend Dr. Keenan and this office.
Dr. Keenan was attentive, kind and pleasant. She answered all my questions and took into account what I liked and disliked in terms of medication and treatments. Together, she and I created the start of a plan that we think will help me and I trust that she will continue to be on my side.
Completely professional! Very thorough - goes above and beyond to ensure everything works well.
I would never go back to this office. I waited for at least 45 minutes to see the doctor who didn't even listen to me and instead just decide to clean my ears probably because she gets paid extra if she does that. She was extremely rushed and when I asked her to review what she was prescribing to me she told me to talk to her assistant. Extremely rude, rushed, and disorganized office. would NOT recommend this doctor or office ever.
It was recommended that I have an MRI done. It took a couple of weeks for my insurance company to preauthorize the test. There was a mix up with the code and the wrong test was preauthorized. My insurance company tried to work with Dr. Keenan's office but Dr. Keenan's office never followed through on resubmitting the paperwork. So the MRI was never done. Then quite a few months later Dr. Keenan's office sent me a letter stating that I never went for my MRI and they take my health very seriously...I guess not enough to resubmit the paperwork. ;) When I called to follow up on the matter I was put on hold, no one ever came back to the call.
She was a very good listener and she was prompt to assess and provide next steps.
Dr. Keenan did what I went there for her to do and I was happy about that. I needed to have impacted wax removed from both ears. She was pretty direct and to the point but didn't take time to learn much about me as a patient. She asked some basic questions but did not probe deeper, however I was satisfied with the nature of the appointment.
Absolutely wonderful and quick no wait to see her. Dr. Keenan is a true knowledgeable professional who walked we through the decided treatment plan and cared about my concerns. Excellent Doctor highly recommended
Dr. Keenan was courteous and informative but the first few times I went I had to wait over 30 minutes to be seen.
I went in for a major wax cleaning, which felt like a life altering event in a good way. She also helped me with seasonal allergy issues, which wasn't my reason for making the appointment. I just happened to be suffering from them the day of may appointment.
My initial visit began with the most unprofessional interaction I've ever had with a medical professional. I arrived early for my appointment and was presented with a very lengthy questionnaire on a clunky iPad with awkward stylus attached, regarding my own and extended family's medical history. A couple minutes into filling out the form, a nurse approaches me and tells me to hurry up because the doctor is about to leave. Shocked, I offer to put the form down to just go to the appointment, but she insisted I keep filling it out. Eventually the doctor comes out, giving me the impression that because I was taking so long to fill out this Sisyphean form, I'm making her late for a prior engagement, which I'm sure must have been more pressing than her professional obligation to see a patient. The examination lasted all of 3 minutes and I left feeling baffled as to what had just happened, and not comfortable with the level of care I received nor complete confidence in the diagnosis. I saw Dr. Keenan again on Monday the following week, expecting an apology for what had happened during my initial appointment. But no such apology was made. If she had made the slightest gesture of apology I wouldn't have written this review, but you can't just sweep that under the rug. Here is a tip: if you can't keep appointments, then don't offer them. And if you can't manage your own schedule don't make the patient feel as if it's their fault for taking a couple extra minutes to fill out a form.
She was very attentive and helped diagnose my particular sinus issues. I would go back but I have a new insurance that she doesn't take.
Dr. Keenan is has a wonderful bedside manner--both comforting and thorough. I would highly recommend her.
I have seen Dr. Keenan many times over the past years. She was, as always, very professional and sympathetic to the issues that prompted the visit.
Professional staff and very helpful doctor. She was able to understand my issues and referred for all the tests needed. She also followed up with me later on. The only ENT who's been helpful with my random vertigo/tinnitus problem.
It was wonderful. Great staff.
Dr. Keenan was great! She was very knowledgeable and a great listener. I highly recommend her!
Great, quick no frills visit. Got my procedure done (ear wax removal) and left. Will definitely be coming back!
VERY GOOD WOULD SEE HER ALWAYS
Comprehensive intake, and showed undestanding
A truly excellent Doctor.
Doctor is amazing! She is very sweet and caring. The staff is very nice and helpful.
My visit was excellent. She is very thorough, personable, and reassuring. I felt very comfortable.
She's an expert and deals with the individual, not just the symptoms. Highly recommended!
Excellent doctor. Very patient and supportive.
She is wonderful my daughter loved her.
RACIST DOCTOR. UNPROFESSIONAL Don't waste your time here , anything that is bothering you Dr.Keenan insist you take an allergy test . I refused it and she quickly got fustrated and told me I should go for ACCUPUNTURE .
Knowledgeable, professional, caring - discussed details in layman terms, provided written information on my condition and extremely thorough. I HIGHLY recommend Dr. Natasha Keenan
She was caring and willing to answer all of my questions. She even went far and beyond to figure out what could be causing some of my medical problems. I just want to think her because some of the doctors I've seen in the past want to cut me off and dismiss my symptoms as if it is all in my head....
Glad I found her! She knows the stuff!!!! :)
She was very professional and I got a same day appointment. Thank God I did, because I really needed to see an ENT. I'm Glad I came across Dr . Natasha Keenan see was Great!
Excelent service and very professional
Amazing simply amazing
Dr. Keenan is very considerate of her patients. She explains everything she is about to do and includes you in the process. I felt that my health was very important to her and that she cared about me as a person. She is amazing at what she does and I am happy to have found her!
It was perfect! I currently have a voice disorder so I went to her and she put a camera up my nose to look at my vocal cords. She could've told me what she was about to do. It just was a little uncomfortable but this is the only problem with my visit. Otherwise I really recommend going to her for ENT problems. She is awesome!
I was very pleased with my visit. Dr. Keenan is professional and competent
We were received by a very friendly and welcoming staff. Dr. Keenan is very professional and extremely competent. She answered all our questions without rushing us. Great Doctor!!!!
The entire office is very professional. It was a pleasure working with this doctor.
Other than a bit of a long wait, my visit was excellent. All registration and payment took place on an iPad, which was much better than filling out forms and waiting in line. The nurse/PA who did my intake/vitals was very friendly, and Dr. Keenan was very friendly and knowledgeable and addressed my concerns quickly.
I like Natasha Keenan; knowledgeable and caring
She's great. Very professional. Already recommended her to a co-worker.
If you need a ENT go to her! She is the best! I was so happy with the outcome a truly amazing doctor
Very nice environment, wait time was less than 10min before i was seen by the Doctor. The staffs where very polite and friendly. The doctor was very nice and understanding, definitely she knew her job. Definitely recommend this place for ENT
She was excellent., Very professional and accomplished. Nice! I am very pleased. would go to again in a heartbeat.
They were very efficient. And we're going back for a follow up.
Fast and kind, great office and doctor!
She is very friendly. I was very comfortable talking with her. She is very informative.
Excellent dr and clean quiet office. Very friendly staff. Highly recommend.
Great doctor and was excellent with explaining.. Helped a lot. Highly recommend.
Solved my issue in one visit and gave me helpful advice for how to prevent this or manage it in the future
Such a lovely place! Everyone was very nice & I would come here again
I can hear!!! Dr. Keenan cleared the wax from my ears quickly and with minimla discomfort. She was so professional and clear about what she was doing.
The staff was nice and professional I just wish the wait time was shorter.
Dr. Keenan is the best ent doctor I been too. Very patient and knowledgeable. I would recommend her to anyone in need. Thanks Dr. Keenan for all your help.
Great staff and doctor, was treated fast, professionally, and kindly.
She payed attention to our explanations and I think she gave us good advice. She didn't spend too much time on us but probably it was just because the case was pretty straightforward. The attendants at the office were fine. I found filling the forms with a tablet a good idea, but unfortunately the process is too long and you need to repeat information which it's annoying,
I plan to follow up with dr Keenan she was thorough and great personality
She was very concerned about my condition. And how I was feeling after my condition was rectified
Great very friendly and helpful.
Very caring and professional doctor. Happy to have found her!
Dr. Keenan is a pleasant and professional ENT. Her medical assistant brought us back to the procedure room at the exact time of our scheduled visit. Our total time in the office was less than forty minutes. This was our third visit to Dr Keenan over the last three years and we will use her again.
I was very please with Natasha,MD
I thought it was a fairly good visit for it being my firsrt time there. She was thourough and very understanding of my concerns.
Staff and doctor were wonderful
Dr. Keenan was friendly and listened to all my concerns. She even scheduled me a speedy surgery for the same week of my initial visit with her to take care of some pesky tonsils that have been causing me an enormous amount of trouble for the last 6 months. The office staff is professional and the whole facility is extremely clean. This has been my best visit to any doctors office since I first moved to NYC about 2 years ago. I would highly recommend her to anyone in need of her services.
She is very professional, knows her stuff, and explains things thoroughly.
Dr.Keenan was nice enough but she only figured out part of my problem and also every time she sprayed something in my nose or looked via the camera it was very painful. I have since seen another ENT who does the same things but it never hurts. The worst part was the excessive amount of money I was billed despite my insurance being accepted. Would not recommend!!!
She was kind and knew how to convey the information for my diagnosis. Her assistant was a little cold, but Dr. Keenan put me at ease.
Dr. Keenan correctly diagnosed and treated a terrible eye infection I had. Another doctor I went to first put me on an antibiotic but my condition worsened. Dr. Keenan fixed me up with the right stuff! She was friendly, helpful, and healed me. Thank you, Dr. Keenan.
My first visit for a consultation went very well. She was straight forward with my diagnosis and was ready to listen to any questions or concerns that I had which was very important for me.
Dr Keenan was good. The time for the receptionist to figure out my insurance was terrible! I totally understand she was trying to figure it out but 1) more of the reception staff need to be trained as the other two just sat there while she tried to juggle two patients, 2) she needs to be retrained on her demeanor. I am feeling ill and so I cannot cope with stress. She needs to stay calm, keep her voice quieter and not get defensive or sound like she has 'attitude'. I believe her intentions were good but it had a negative impact on me.
Efficient, reassuring, explained everything clearly, and came up with a thoughtful treatment plan that addressed not only the main symptoms but other concerns.
Professional, thorough, a pleasure to work with!
Dr. Keenan is always friendly, knowledgeable and helps with any problems. Highly recommended!
She was very efficient and knowledgable. She made me feel comfortable and helped me understand everything she was doing and what would help me most.
Dr. Keenan was extremely professional and thorough. She answered all my questions and was extremely helpful.
Thorough and informative. I got a next day appointment and had no wait.
She was rather unhelpful about answering any of my questions. Our appointment ended with her shrugging and giving me a referral to another doctor- and she couldn't even explain why she was sending me there. Not a very good experience.
Very knowledgeable, but had to ask questions about condition (didn't volunteer much information). Would trust her capabilities which is most important with an MD.
30 min wait to see the dr. but other than that she was amazing!
She was very thorough and had a kind manner
Great office staff and assistant. Very comfortable, clean and modern facilities. Dr. Keenan was thoughtful and efficient, answered all of my questions and carefully explained every step of the examination and course of treatment.
Nothing overtly objectionable about her manner, but clinically not much attention to differential diagnosis. Gave me an antibiotic and nasal spray, which I did not want, and out the door. Frequent interruptions during the 15 minute visit. Did not diagnose or solve the primary problem or advise re secondary problem. Sent a large bill to insurance with a lot of codes
She is really nice. She also knows what she's doing.
It was a nice clean office. She was knowledgeable about my concerns and provide me with a easy prescription that I can make at home. very comfortable with her.
I've been seeing Dr. Keenan for years at the UWS location, and I've always found her to be friendly and helpful. The office is clean and well kept, and the staff is always pleasant. I always feel like we have a conversation, instead of her just throwing pills at me. (I've also been to this practice for allergy visits, and they're really fantastic for that as well.) Highly recommended!
She was professional and efficient, and so was her staff. I think I saw her on a very busy day, so she was a little rushed. But overall, quite helpful and kind.
My first visit to Dr Keenan. She was very prompt and highly professional. I appreciated her treatment and also appreciated her interest in some follow-on options to ensure my hearing was properly evaluated. Dr. Keenan as a pleasure to meet and the visit was very positive.
Dr. Keenan's office staff was very friendly and helpful. She listened to my concerns, did a thorough exam and involved me in the decision-making process about how to move forward with treatment by presenting options, benefits and drawbacks. My prescriptions were called in immediately when I left! I highly recommend!
Very nice, answered all my questions, gave me good materials to review.
Informative and helpful in resolving the issue. Too long of a wait to see her. Overlapping patients. She spends time with the patient, which is great. Knowing this, appointments probably need to be spaced with more time in between.
Pleasant intelligent physician
very quick and very helpful staff all round
Dr. Keenan was awesome, highly recommended for throat problems.
It went very well. We are still working on my presenting problem but I am hopeful that we are on the right track.
Listened and was really helpful. Wait was a bit long.
Explains a lot of things, great follow-up, very nice and friendly.
Dr. Keenan was very caring and made me feel at ease. She's definitely one of the more pleasant doctors I've dealt with.
Everybody was very nice and I thought the doctor's bedside manner was great. I had to wait 40 min or so to be seen, but other than, it was great.
Very professional but friendly. Nice exchange of information. I felt like she pinpointed my problem and explained it well.
Great, knowledgeable doctor. Wonderful experience!
Very knowledgeable. Wanted to get to the bottom of my issue and recount any steps my past ENT had missed
Great apart from the wait time, 45mn.
Dr Keenan was very professional ,has an excellent bedside manner and I highly recommend her.
Great Doctor, changed my life.
Very thoRough calm and knowkedgeable. Lovely office.
very caring i was a reck i'm very scare of doctors when i got there but i left very calm. she was very sweet and took her time to explain everything in details. she really cares. no matter age race i would recommend her to everyone i know one day of treatment and i already feel better. loved my visit with dr.
Pleasant, friendly, professional, delicate touch and thorough. I never felt rushed and all questions were answered to the point. Very highly recommended.
Dr. Keenan was professional and helpful.
Staff is rude, doctor a bit rushed. Didn't even realize the exam was over until I asked the assistant when the doctor was coming back and was told I'm done. Hm. Was so sick with a sinus infection (Dr prescribed oral antibiotic as well as 6 week course of nebulizer antibiotic) and needed a dr note to stay home. They refused to give it (needless to say, I stayed home anyway...with a fever). Staff said, "You can go to work tomorrow." When I said that I definitely couldn't, the woman retorted, "Why not? What do you do that you can't go to work?" Really? Would never go back there.
She is very understanding and professional. I feel confident that Dr. Keenan will be able to help me.
She's great. Definitely knows her stuff. Highly recommended.
Competent, pleasant, very considerate (when told that I w oils be flying back tonEurope next week, she gave me a prescription for the over-the-counter lliquid so that airport security would not confiscate it).
Being a cancer survivor I am extremely fearful of Doctors, but i must say that all of the people in the office were very comforting. Dr. Keenan was exceptional. I felt comfortable and free to ask questions. I would highly recommend Dr. Keenan.
She was very helpful and gentle
She was good to speak to. She was thorough. She did a procedure that really should have been done two weeks before by a different Ear Nose and Throat doctor.
Excellent, competent, interested and ready with a plan of attack for my sinus issues.
Dr. Keenan is very thorough, knowledegable and nice. It was my forst time seeing an ENT and I had a really good experience. The office is clean and organized and I was seen immediately after completing my first time patient forms.
excellent service: pleasant, professional manner.
She listened to what i had to say an treated the problem i had.