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Qualifications and Experience
Dr. Nicole Aucoin is a mindful and dedicated optometrist caring for the Richmond Hill and New York, NY communities. Dr. Aucoin attended the State University of New York, where she earned her degree in optometry and she also serves as an adjunct clinical instructor at the same institution. Dr. Aucoin is a part of NY Vision Group. Patients see her for a variety of reasons, including contact lenses, annual exam, eyeglasses, cataract, and eye infection. She likes to attend the conferences and seminars held by the American Optometric Association and American Academy of Optometry. Outside of her practice, she enjoys hiking, cooking, and crafting. Dr. Aucoin is deeply committed to the well-being of her patients. She takes a thorough and precise approach to her consultations to ensure that she is consistently giving accurate diagnoses. She is committed to helping her patients enjoy a healthier lifestyle. She works with each one to discuss ways they can make better choices for their health.
Verified Patient Reviews
Really sweet, but didn't give me a correct prescription and I'll probably have to go to another doctor to get the correct lenses.
All of them are friendly and professional.
The staff was very friendly and helpful, as was the doctor, but I noticed a few things that made my experience less-than exceptional. This was my first time visiting this doctor. The examination with the bright light and dilation was uncomfortable. I never, ever experienced discomfort (or dilation) with my old doctor. Granted, Dr. Aucoin and the nurses/interns might have been more thorough than my old doctor, but it was still a pretty unpleasant exam. While I was seen by the other members of the team pretty quickly, I waited a long time to actually see the doctor. This is normal of doctors offices, but it's still not fun.
It is always a pleasure to meet with Dr. Aucoin, even for a basic checkup. She is thorough, professional yet friendly, and eager to provide answers to my questions — in short, an excellent OD.
Great, she was very nice and helpful pertaining to my issue. Only thing is, she took a look at my eyes using the yellow dye, and then passed me on to another ophthalmologist, and he ended up doing another examination using the yellow dye. I would suggest just making a report to the second doctor to avoid doing procedures more than once.
Nicole was super friendly and nice – I'd definitely recommend her!
The staff was really welcoming and professional. I barely waited 5 minutes to be seen. The office was super clean. I had a great experience and will continue to come back.
This was my first time and I expected to fill out paperwork, so I showed up 10 minutes early. By the time I filled them out and gave them back to the receptionist, it was less than 5 minutes before I was called in to begin. Everyone was courteous and professional. Every procedure was explained and I knew what to expect, from the "puff of air" to the dilation of my eyes. When they asked if I wanted my prescription checked, I just asked them to make sure it was covered by my insurance and they verified before conducting the tests. I felt comfortable being there and would recommend it.
Yes she very professional, she explained everything to me!
I would have given 5 stars for all categories, but the office was fairly delayed this morning, due to extenuating city-wide travel circumstances that were outside of their control. Other than that, I had a very pleasant experience with Dr. Aucoin and the office staff.
Dr Aucoin was very insightful, informative, and gentle. I really appreciated her approach and would certainly come to her again.
Staff was professional and friendly, wait time was minimal, and I felt comfortable with the recommended course of action that Dr. Aucoin presented.
I like this practice because you are seen right away for preliminary eye tests. It was about 45 minutes before I saw the Doctor but I was already dilated and ready to be examined. There was never any nonproductive waiting time.
Dr. Aucoin was extremely professional and so nice and so were the staff that worked there. If i had any questions she would answer them. I had a great experience and will go there from now on.
Dr Aucoin is professional and very thorough. She takes the time to listen to my complaint and gives me all available options with pros and cons for every option. She has a great personality and super pleasant.
Both this doctor and her staff were amazingly competent and friendly. No problem at all with wait time. I would recommend.
I had been dealing with dry eyes / allergies for some time. Dr. Aucoin answered all of my questions. She had an excellent bed side manner and made me feel very comfortable. The office was clean and the staff was very friendly. I will be returning for my yearly exam soon.
I read a lot of reviews on here about long wait times and unprofessional staff, but decided to give it a shot anyway. I guess they've cleaned up their act here because everyone was friendly and professional, and I was seen pretty much right away!
Great staff, quick, to the point service. Very kind.
The wait time was much longer than expected though the staff were nice.
Very solid experience.
She was amazing, highly recommend this doctor.
It should be noted that they do not fit for contacts at this location. This was not made clear to me on the site. However, Ivana the woman at the front desk is awesome.
Dr. Aucoin was nice enough once I finally got to see her. The wait was too long.
Nicole and staff were very thorough. Thanks for the diagnosis and treatment!
I Received a thorough professional examination.
Overall, the Dr was very pleasant and thorough. The wait was a bit long. The office is busy. The staff were professional and friendly.
Dr. Aucoin was very professional, helpful, and had a good bedside manner. Her office staff, however, were not so professional. Their policies and pricing were a bit confusing and when you asked questions they were condescending. There was a mix-up on my prescription which when I called to straighten out, the person I spoke with was curt and even so rude as to chuckle when what she explained did not make sense to me. Also wait time was over an hour. Dr. Aucoin was a good doctor but I would not recommend because of her staff.
I liked Dr. Aucoin. I didn't like the way the office was run-- it seemed disorganized. Instead of a greeting when I walked in and said hello, the front desk receptionist pushed the sign-in list toward me without making eye contact. I saw a tech after 30 minutes but then sat again in a waiting area and didn't see the doctor until about an hour after my scheduled appointment time. There were lots of different periods of waiting and moving from one room/seat to another without an explanation of the overall process. For a routine eye exam, I spent over 90 minutes in the office (mostly sitting and waiting to be called).
Only downside is that office assistant used eye drop and did not ask if we were driving. Eye drop made the vision blurry. It was very hard to drive back after the visit.
Straight and to the point. Good job.
Great doctor, very kind. However they are not technically an optometrist so you have an extra fee if you would like to get a contact prescription.
Thorough exam. Very professional; Dr. Aucoin listens to a patient and responds to questions.
I like her, she is friendly but still very professional. I will continue to use her as my optometrist.
Aside from the fact that it was an extremely busy office (which, ind you, should suggest more than a long wait. If people are showing up to this practice, it is obviously well-regarded and full of talent), the experience was extremely pleasant. Everyone there, from techs to doctors, were professional and thorough regarding the purpose of my visit. Would definitely go again!
Deposited the fact that I had to wait for about 15 minutes, everything else went super smoothly and easy. Doctor Aucoin and her intern did an amazing job, they were very nice and kind and were willing to answer any questions I had.
Dr. Aucoin was lovely, going above and beyond to not only diagnose/treat me but also helping to figure out how to prescribe given my insurance situation. I wish I didn't have to wait so long but that's my only complaint.
Efficient, friendly, informative. Would see again. (Pun intentional.)
The doctor was very night, but the women who got me set up to see the doctor was very rude and seemed to just be going through the motions.
Doctor was great. Waiting time made the experience miserable. Probably won't ever go back.
Considering how competent, friendly, and helpful Dr. Aucoin was, it is quite surprising to me how long I had to wait to see her. It took close to two hours to see her for a simple eye exam, and I was not the only patient perturbed by the wait. I do recommend her but if the lead time is commonplace, I will certainly not be returning.
Doctor Nicole Aucion and the staff was very friendly and helpful. They made my first visit very enjoyable! The atmosphere was clean and nice. I was offer coffee or tea, while I waited in the waiting area. The waiting area had magazines and a flat-screen television. The highlight was this doctor office offered free Wi-Fi for there patients in the waiting area! The wait time was average for the time of day. I am glad I found this eye doctor, much better then the usual place like Lenscrafters or Wal-Mart. I will use this Doctor in the future for my eye care!!
The staff and the Doctor were great, wait time less than 5 minutes, I will always go back to Dr. Aucoin and her wonderful staff. Dr. Aucoin answers all questions in a professional matter, I recommend anyone looking for an eye doctor please book an appointment wit Dr, Aucoin and her staff what wonderful people. Linda
Dr. Petelin and the medical student were both very articulate, warm, friendly, and most importantly informative. However, the nurse assistant Pamela Rodriguez was totally rude to me from the moment I walked in there and so was the receptionist. For this reason, I may not return. After Pamela's horrible welcoming I had the unfortunate opportunity of getting my blood drawn by her and of course she stabbed my left arm really abruptly and "decided to move on to the next arm". She is terrible; I have never had such poor treatment by a nurse.
Dr. Aucoin and her staff were wonderful! She answered all of my questions and concerns. She was very professional and caring. I highly recommend her.
I've visited an optometrist close to home for several years and constantly complained of the same issue without resolve. Dr Aucoin after listening to my complaint conducted a simple test and came up with a solution to help my dry eyes. I was very happy and would definitely recommend her.
Dr. Aucoin was very pleasant and helpful. I enjoyed interacting and speaking with her. I trusted her right away and would see her again in a heartbeat. The rest of the office staff was a bit curt, though. Could be a bad day but the assistant whom I saw initially was on the rude side. Wouldn't impact my return to the doctor but it's something to keep in mind.
She was very nice and prompt to diagnose me and not waste my time.
Great service. Very professional and caring. Hope sll Dr visits will be as pleaseant as this one.
Nice. Knowledgable. Don't know what else you can ask for!
I had a good experience overall. But more time could have been taken to explain to me instead of rushing a little bit towards the end.
She is wonderful. Caring, patient and an excellent doctor. Plus a great sense of humor! She makes it a pleasant experience. Couldn't recommend her highly enough.
I found Nicole to be pleasant and effective. She provided objective guidance with a clear rationale behind it. Exactly what one would hope for in an eye examination.
Stop with the useless emails. Please.
great staff made you feel welcome to the office staff was well prepared
Great experience! Would definitely recommend Dr. Aucoin.