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Qualifications and Experience
Dr. Baines, a board certified Otolaryngologist, attended the University of Miami Miller School of Medicine. After graduation she completed an Internship at Waterbury Hospital and a Residency at Louisiana State University Medical Center. Dr. Baines is fluent in Spanish and French and can take care of all your allergy and ENT needs.
Verified Patient Reviews
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As always, Dr. Baines was professional and patient. She answered all of my questions and made me feel like I was important.
I was treated well and the doctor explained everything to me as the appt progressed.
She's very thorough and answers any questions you may have about your visit.
She is very professonal but yet understanding and kind very hard to get in a doctor now a days. Sometimes the wait is longer than others but we all have different problems, so try to understand some peoples problems could be more times consumming.
Well organized, very informative and professional. Dr.Baines and her staff deserve the best rating!
She was polite, professional, and showed a sense of humor.
She is a true professional who cares. She discusses what she plans to do, and explains as she goes along during the procedure. She listens to your concerns and responds accordingly. She allows you to be involved in decisions about your health.
She was definitely nice to see and talk to.
I've been a patient of Dr. Baines for Ear Nose & Throat issues for over 10 yrs. Last year I needed sinus surgery. Not only is Dr Baines Board Certified in ENT, she's a plastic surgeon too! Could not be happier with outcome of my septoplasty and other surgical procedures that required grafting tissue from my ear to repair my sinuses and nose. Thank you Dr. Baines! I so appreciate the professionalism of your staff and the courtesy and convenience in scheduling my appointments. Many thanks to the whole team!
I have always found Dr. Baines open to discussing any health related issue and willing to make suggestions to improve treatment outcomes. I have seen Dr Baines for a number of years and feel that she is worthy of the highest recommendation for caring and excellence.
Dr. Baines is very knowledgeable and informative. She is always great about answering any questions I may have. While it is usually a bit difficult to get in to see her, and there is always a wait in the waiting room, she is worth the wait, in my opinion. There's a reason why she is in such high demand...she's just that good.
I love Dr. Baines She is great explains things very well.
Dr Baines helped me remember one of my medicines for the record (the name slipped my mind but I did remember its first letter), and we had a good discussion of my case and alternative hearing aids - pros and cons.
Very thorough exam and follow up.
I FEEL LIKE SHE COULD HAVE BEEN A LITTLE MORE ATTENTIVE TO WHAT I HAD TO SAY.
Very professional, answered all my questions and provided me with her opinion respectfully.
Dr. Baines was able to evaluate and treat my problem very quickly. My complaint is the wait time. I waited over 1 hour past my appointment time with no explanation for the delay. In my opinion this demonstrates grave disrespect for her patient's time.
It was great she is good
Succinct, clinical explanations; personable, proficient doctor! Wait time for the appointment was a bit too long. Waiting room was packed!
NEGATIVE STARS!!! The absolute worst experience ever from beginning to end. The office is very unorganized even when it came down to having my surgery, which I had to go through 2 other doctors for them to find one who took my insurance which ended up being Dr. Baines. The office is always busy and running behind, however when the patient is late they get threatened with the 15 min Grace period, however when they are making the patents wait for 2 and 3 hours there isn't any remorse. The front desk is so unprofessional. Constantly snickering, telling jokes, and making snide comments as if the waiting room isn't within earshot. I would not recommend this experience to ANYONE. The only person who showed concern and who was compotent to do their job was Showneen.
She is an excellent doctor. Takes time with you and the best. As usual with every Dr. I go to the office staff tells me they don"t have my referral after I've spent alot of my time, like at least the previos day making sure they have it. Office staff very nice, but it's the same everywhere. Wait time extra extra long today, which normally isn't the case. Staff kept apologizing, which I appreciated. Could not say enough anout the Dr. If you want the best..and she really cares.
I visit Dr Baines 8-15-2016 for the second time and was very impressed . I got in right away & she took a cat scan of my sinus and showed me right there as she read them to me. I have been to Doctors for 10 years and none has done as much as she has in 2 visit. I haven't been able to smell or taste any thing for at least 8 mo. and off & on for 10 years . II found out I have Polyps that is covering over my sinus & will have to be removed then I will be able to smell & taste. After all I been through I praise God for putting her in my lift. Love you Dr. Baines Rose G.
She is thorough, explains everything and is kind!
I very much appreciated that Dr. Baines truly listened to my concerns and addressed each one. This was my first visit and I am now informed about a few bothersome mysteries that had stumped other doctors. Dr. Baines conducts her examination in an organized, detailed manner, quickly focusing on the primary concerns without overlooking contributing factors. That's a bit uncommon and a definite asset in the examining room. I believe Dr. Baines to be top choice when you have mystery, elusive, or unusual symptoms that other doctors simply waive aside, leaving the patient stuck in the muck. Dr. Baines will pull you out. Oh, about the wait time that seems to be a common complaint - I must have hit it right, I didn't experience any horrific wait time, but, I arrived prepared with reading material. Dr. Baines is neither typical or routine in her examination method. If your need is for an ENT specialist who has the experience, knowledge, and the will to assess and inform, then she's your best choice, regardless of how long the wait time may be.
It was a long wait because Dr. Baines had surgey scheduled that day. She's a very nice doctor. I would appreciate if doctors would tell their patients what the medications/prescriptions are for. In my case, the medications are not working. I felt my condition did not improve.
I had a very thorough examination. Dr. Baines took her time to find out exactly what was going on with me.
Very knowledgeable and helpful, however i was at office for 2.5 hours and visited with her only a half hour of tgat time the rest of tge time i was waiting.
I loved how she took her time with me and all of my questions. By far, she was a great doctor! I would highly recommend her to anyone.
She is every good.
This office is wonderful. The front desk is friendly and attentive. The MAs are also very friendly and efficient. Dr. Baines took time to really listen to me. Love this practice!
Havent seen an ENT in a long time she very thorough and I will be back for further testing
Very thorough and nice!
Dr Baines is a very professional Dr, and she wants to do as much to satisfy the patient as possible and make your experience very well. She understands pain tolerances and thresholds and works with those in a timely manner. I would recommend her for all your ENT and surgical needs.
It was not what I had hoped. Although she was very pleasant and presumably very knowledgeable, I am looking for a doctor who listens to me and does not pigeon hole me into "routine" treatments. I do not feel as though the doctor actually listened to me or what my personal underlying medical needs are. Disappointing at best.
I love the way Dr. Baines takes the time to explain things and answer all my questions. I had all the info I wanted and needed for my surgery. The surgery went great, and the follow-up visit the same. She is a caring physician.
Shes very kind and easy to talk with,answers all questions you have
She lacks a tad of bedside manner, however she really makes it up in her attention to detail. She is very thorough. I did not feel as if I was being seen in a rush. She allowed me the time to ask questions and express my concerns. Several months back, I was seen by another physician in this group of Tampa Bay ENT, and did not get the quality of medical attention as I received from Dr. Pamela Baines. I highly recommend her.
Certain members of the staff do not know how to behave in a professional manner, including one staff member who handled the probe end of the sinuscope with her bare hands more than once while setting it out for the doctor. During a different visit, the same staff member got upset when I insisted on reading what she asked me to sign and punished me for it by making me wait ten minutes to leave the office. That in combination with longer and longer waits for each of my visits makes it very unlikely that I would to recommend visiting this office to anyone.
I am satisfied ,She explained very well what I had......she is ok...Dr.
I believe that a physical condition I am experiencing with my right ear is finally being addressed by Dr. Baines. I have great trust in her and know she will be able to help me.
She is awesome!!!! Thank you
She is very professional and thorough. I believe that she will be able to help me get well.
Dr. Baines is great, she has always taken good care of me and I appreciate her!
The Dr was excellent, the waiting was horrible. They should put tvs in the patients room to alleviate the anxiety of the long wait.
The staff was very kind and engaging. Dr. Baines is very knowledgeable and thorough; it felt great to find a doctor who actually trying to figure out the cause of your symptoms and not just write me a prescription.
Smart - nice - quick/to the point -- didn't do extras to bump up billed invoice, etc.
She seemed a little rushed but she did ask if I had any questions. She has someone who is her "scribe" and uses words to him without explaining them to the patient. The words are difficult to remember so you cannot ask at the end. Pleasant person.
Very satisfied, Dr Baines was very thorough and address all question. I would highly recommend Dr Baines
Nice, friendly and to the point.
I love Dr.Baines she really care about my health,but I think when your doctor make you wait over 30 minutes they should make an adjustment on your bill.But she is the best.
Dr, Baines is knowledgeable and professional.
She's very thorough
I have been to a few ENT doctors in the area and Dr. Baines is easily the best. She is clearly interested in helping you and is one of the most thorough doctors I have ever met. In the short time I have been seeing her, she has help me greatly with my medical issues -- far better than the previous ENT whom I saw for four years. Unlike other doctors treating Medicare patients, Dr. Baines spends as much time with you as is necessary to address your problems.
I like that she explains things, listens well and is very thorough, I trust that she is a good doctor.
If it wasn't that get allergy shots once a week in this office, I probably would not see Dr,Baines. I like her, but the way they schedule appointments and your wait time is ridiculous. My appointment was scheduled at 8:45 am. Dr.Baines did not get to the office until 9:20 am. I am a teacher and I needed to get to work. The appointment I had was a follow-up since I take allergy shots. The office staff is extremely nice and said Dr.Baines sees patients in the hospitals before coming into the office. I understand things come up, BUT Dr.Baines should try to follow her office appointments. This has happened more than once.
Really like Dr. Baines. She is thorough and competent and kind. Whoever runs that office though, needs to be fired. They called me and asked me to be there 15 minutes early for my 4pm appointment today. I didn't see the doctor until 5:45pm!! That is just ridiculous overbooking. A patient's time is every bit as valuable as a doctor's. I did not get out of there until 6:30pm and I had to take time off of work to get there by 3:45 only to sit and wait for two hours. A good doctor needs a good staff. While some were friendly, for the most part they were all just constantly talking Spanish and not really paying attention to the patients other than to take their money or shuffle them into a room (where you get to wait one of the two hours).
Dr.Baines is awesome! Sometimes the wait can be a tad long only because she is really listening and giving patients the time they need. She is not one of these come in and see you for 2 seconds and send you on your way doctors. She gives each patient quality time. So if you have to wait a little, no worries. She will give you the same quality time as any other patient. She really cares about the patients. I love her so much I travel an hour and a half to see her (one way) and my husband has also become a patient. She did surgery on me 1 month ago for something doctors missed for the last 34 years. My quality of life is better because of her.
Excellent comunication skills, Very professional. Answered all my questions with kindness and knowledge. Thank you Dr. Baines
She is awesome!!
Very thorough , takes the time with you to go over what needs to be done. Would recommend her highly.
this was my second visit with Dr Baines. I was her first appointment for 8:45 but waited 30 minutes before I saw her. Needs improvement on that. Otherwise, I like her and will be back
I have only seen her twice, but she is one of the most thorough and knowledgeable doctors I have met. She takes her time to discuss all issues and provides superb instructions. I am amazed at how much she knows about a wide variety of medical problems. My previous doctor moved out of the area. I wish I had known about Dr. Baines earlier. One problem, however, is that her front office is extremely slow. I had to wait 45 minutes beyond my scheduled appointment time before the doctor appeared.
I like Dr. Baines she was very thorough and spent time once she showed up got hung up at the hospital. But I would recommend her.
She is excellent in all respects.
Dr. Baines is a good doctor. However the wait time is unacceptable. I waited almost 2 hours to see her and she saw me for only 20 mins. She should have more consideration for her patients time. I had to take time off work to sit at her office extra time. That's crazy! Dr. Baines needs to re-evaluate her schedule. My time is valuable as well. The staff was good. My only complaint was the wait time which happens every time. It never fails. I've referred family and friends and they have experienced the same. ??
I liked her, she was willing to listen and wants to give me piece of mind, which I need. So she set me up for an ultrasound.
When I got to the office ( 30 min early) I was told that I needed to fill out some paper wrk. The receptionist said it's now time for your appointment and you have more paper wrk to fill out. She seemed upset with me. Then the receptionist said the dr was running 1.5 hrs late and if anyone wanted to reschedule they could. This was a huge disappointment. When I finally got in the dr never once apologized for the wait. 3 people ahead of me rescheduled and I waited 1.5 hrs. So if they had not rescheduled it may have been 2.5-3.5 hr wait. This appointment should have never been placed on zocdoc!!
She takes good care of my problem with hearing.
Very caring,knowledgeable, skilled doctor. Would definitely recommend her as an ENT to others.
I was very impressed with the Dr. Baines and the staff were all so helpful and very professional - great experience all the way around.
Quick diagnosis, and lovely bedside manner. A good doctor.
Staff and Doctor very nice. Wait time was excessive, hope this was just due to it being my first visit.
she seemed genuinely Concerned, she explained terms so you knew what she was talking about. I will definitely recommend her to my friends and family..
Very professional staff. dr. Blaine's was great !
I was disappointed at the amount of time the Dr actually spent with me...under 5 minutes alsoeven after being told I am not one for a lot of tests she orderd over 20 different blood tests... I am sorry but I will not be going back to this office for a lot of reasons and I can not discuss that reason because I can not do to the rules on comments. All I can say is not impressed at all .
I liked Dr. Baines very much. She took her time with me and didn't rush in and out. She was very professional, explained things in a way I could understand and answered my questions. I would highly recommend her to others.
I was pleasantly surprised with the process from start to finish; the appointment was easy to schedule online, second, the staff and Dr. Baines were terrific. One minor detail they will correct by making sure patients are informed that limited services (audiologist availability) in some of their office locations. Overall, I was very happy with the experience and would recommend this ENT doctor.
Dr Baines is a wonderful ,caring, very thorough. I have seen other ear doctors and think she is one the the best.She is very professional. I would highly recommend her.
She's a terrific doctor with a warm demeanor.