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Qualifications and Experience
Innovative Urgent Care and Family Practice Clinic is a local, privately-owned, health care clinic. We are not owned or managed by large corporations or hospital systems. Therefore, you will always visit with the same professional who takes great pride in providing personalized services in an efficient and very friendly environment. It's sole owner, John, has lived in Helotes for over 12 years and considers the San Antonio area to be home. He has been married to Irma, who is a nurse, for 23 years and has two children who are also very supportive and involved in his business. He has been working as a clinician in various ERs in the San Antonio, Corpus Christi, and Victoria areas, but has also worked in urgent care and family health settings. His passion, however, is in the ER and Urgent Care settings and the business aspect that comes with each. Before becoming a clinician, John owned and operated 7 outpatient physical therapy clinics located throughout South Texas for over 10 years. As a non practicing owner, the challenge and reward of not providing direct patient care was missing, so in 2009 he sold the business and enrolled in school with the goal of becoming a clinician and opening an urgent care practice. When not striving to keep his patients happy and healthy, he enjoys reading, golfing, snow skiing, and traveling with his family. He is currently enrolled at The University of Texas at El Paso as a doctoral student as part of his continued commitment to providing the highest level of care in a cost effective manner.
Verified Patient Reviews
He is great. he always makes sure he has addressed all my concerns.
He listen to my concerns and was patient and very informative. I'll highly recommend.
Wait time was approx 45 minutes with an appointment. Waiting room is clean and has children's movies playing. Friendly doctor who asks plenty of questions and seems caring and concerned.
This was my first visit and I’m glad I chose this place because I got in right away and they were very professional and very quick. I was able to book an appointment the same day and was seen immediately! I was in and out in no time! I felt very comfortable and I will definitely be going back to this office for all my future medical needs! Also, They except all types of insurance but if you don’t have insurance; they will still take care of you and treat you in the most cost-effective way from visit to prescription. I highly recommend this office! Thank You I really appreciate it!
All of the staff I encountered were wonderful and very professional. Highly recommend this office.
I appreciated how knowledgeable John was. He had great bedside manner and provided my child woth qualiry, timely care!
MR Schanen was very professional, interested in my health concerns, correctly and effectively helped me. I will make another appointment when I want a check up.
Great guy, very personable and listens well
Everyone including DR Schanen were so friendly I had the greatest experience. Dr Schanen treated me with respect and Took my illness seriously , I’m honestly glad that I scheduled my appointment with him. Thank you DOC and staff.
Thanks to the Zoc doc and medical staff, we scheduled the appointment smoothly and complete the forms online through the app without problem.
Very knowledgeable and professional. Communicated plan of care clearly. Thumbs up!
No wait and quick diagnosis. I was a little surprised it was an urgent care facility but the front desk was kind enough to re-assure me it would be billed as though I was visiting the family practice.
A small office, but the doctor saw me right away and in such a short notice. He heard all my symptoms and subscribed my medication right away. I would see him again.
Very personable, listened to our concerns, explained certain health concerns and treatments in a way that was straightforward, in a 'let's get you enjoying life again' kind of way. Not like you're a rm# and ailment. I Definitely recommend (and have already to family)
Seen quickly. Staff and doctor very polite & professional.
He had done outstanding job. I clearly as understood what he meant to said about issues. I had no misunderstood with him at all.
Nice friendly staff that’s very knowledgeable!!!!!
Upbeat and professional staff. Very knowledgeable and eager to please their patients. The front desk staff is also helpful. I found Dr Schanen by accident but I will be returning to this clinic.
Amazing! Really listens and truly cares!
Didn't have to wait was very nice and listened to me and took care of me will be back agian.
AWESOME !!!.. THE DOC N STAFF ... GREAT JOB !!... N QUICK .... FABULOUS JOB !!!.... ????
No waiting and he was professional and informative
Great staff the visit was great very informative and reassuring that we are working toward the same goals . Would highly recommend this office
He was courteous and promptly examined me, refilled the prescriptions I needed and had a pleasant bedside manner. The office environment was friendly.
I had barely sat down in the waiting room before i was called back. Kristin took my vitals, and she was great! I only waited in the room for maybe 5 minutes before John came in. He listened to my concerns and offered advice. Wrote me a prescription for what i needed, and provided documentation for my workplace. I was in and out in less than an hour. Great staff! Wonderful experience. Will definitely be rebooking!
Dr. very professional very super friendly and make me feel like you leave recommend him
Visited this office to gain a new PCP and really loved the staff as well as NP Schanen. We established a good relationship almost immediately and I'm thrilled to finally have found a doctor that I feel so naturally comfortable with. Definitely would recommend!!
The office staff was friendly and welcoming. Got in and out without any hassle. Will definitely be coming back!