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Qualifications and Experience
Our physicians are faculty members at Columbia University and Montefiore Medical Center, and certified through the American Board of Family Medicine. There is a strong emphasis in the specialty of Family Medicine on promoting health and preventing disease, and the physicians at Westside Family Medicine are trained to provide complete health care to patients of all ages. A Guide to Services: Comprehensive care for the entire family. Emphasis on disease prevention and health promotion. Newborn, child, adolescent and adult health care. Office-based procedures and diagnostic tests including ekg, spirometry, echocardiograms, nerve conduction studies. Skin procedures such as mole and wart removal and biopsies. Health care for women including pap smears, IUD placement, medical abortions, and annual exams. The support of specialists and services as needed.
Verified Patient Reviews
Smart, compassionate Doctor. Highly recommended!
Fantastic visit. Dr. Rubin does not rush you through, she listens to your concerns and really spends time discussing any questions you have. Very sensitive and caring in addition to being really professional and knowledgeable! Would highly recommend her!!! Tom G
She was wonderful with my 11 year old daughter!
I am so excited to finally have a doctor that isn't all about medication! From my first impression, Dr. Rubin was very attentive, knowledgeable, and focused on prevention rather than popping pills. I have been looking for a doctor like her for years and I'm thrilled to have her as my new PCP.
She is awesome
Dr Rubin was very friendly and accessible! Definitely coming back
Very pleasant and experienced, I felt very comfortable with her and confident about her knowledge and advice. Dr. Rubin was very receptive to my suggestions and took the time to explain things.
Dr. Rubin was great! I will send my Husband and friends to her as well. Great bedside manner and convenient location.
Very personable, caring doctor who really listens. Will definitely recommend.
I really like Dr. Rubin - she is very personable while also being a straight shooter.
Very friendly and knowledgeable family doctor, who recommended me to other physicians if my inquiries were outside her specialty. Will definitely go back!
Always so kind, thoughtful, and professional.
It was great!
I love Dr. Rubin. She's a very good listener, very professional, quick and efficient. And she also can do a pap smear along with a general wellness checkup, which is amazing. Highly recommend her.
She was great. Listened and gave feedback.
Dr. Rubin has a kind and intelligent way of listening to a patient's concerns.
Absolutely wonderful doctor.
Love Dr. Rubin! She is very easy to talk to and makes the entire process more pleasant.
I felt like this doctor was more interested in filing the insurance claims properly than checking me out. I initially wanted to do an obgyn check up but also needed to get some medications refilled since I had switched doctors. By the time we were done talking about my history and getting my medicines ordered to the pharmacy the dr said we were done and she could not also do the check up. I really felt rushed out even though I was literally the only person there. I also did not appreciate that the front desk didn't tell me beforehand that if I classified this visit as an annual check up it would be free. I ended up paying a copay to have my weight taken and my meds refilled. Should have stuck with my old doctor. Will not be returning.
Shes amazing, i actually made her my primary Physician yesterday ,shes knowledgeable about the procedures shes preforming on you , shes puts a lot of passion into her job shes really amazing .
She was smart, professional, down to earth. Inspired a lot of confidence.
Dr. Rubin treated me thoughtfully. She remembered me clearly from previous visits. She explained potential risk factors which I face and what steps I could take to help manage them on my own without medications.
Dr Rubin is both a very pleasant and highly qualified doctor. I would recommend her without any reserve.
Dr. Rubin is a fanastic doctor. Professional and warm, no-nonsense and at the same time, kind. Big fan.
Very personable and relateable. She's very bright and she gains your trust right away. She also comes across and knowledgeable and kind. Glad I was referred to her =)
Dr. Rubin is an excellent MD who take the time to explain things and make me feel very comfortable.
I think she's awesome! She listens, and cares about your health.
Dr. Rubin is one of the best general physicians I've had. She's very sweet, patient, and direct. I'm 24 and still a huge baby about getting vaccines and she's even super accommodating about that! The wait time is generally respectable with the exception of one time I arrived a bit late and had to wait longer than usual. I've been to both her offices and the staff and receptionists are always friendly as well. I also love that I can see her as my general physician and my OBGYN, keeps things much easier!
Excellent as always. Very thoughtful and thorough. I particularly like that Dr. Rubin avoids unnecessary tests and is cautious about prescribing medication (although when she does send one to get a test and says "get that soon," it means that something really needs attention and one better do as she says...). This time she had a medical student there. Dr. Rubin gave the student background and context information, as she explained what she was doing and why. While Dr. Rubin was fully focused on examining me, she also always checked whether the student was following her explanations. Turns out Dr. Rubin is not only an amazing doctor, but also a tremendous teacher.
she is thorough, and warm. Great bed side manner and very efficient . I got my flu shot and I am out of there. I feel very taken care of by this great doctor!
Dr. Rubin was very caring and straight forward with me when I discussed my healthy. She has a great personality and her staff is top notch!!
Dr. Rubin is very personable and engaging. She's professional but also down to earth and straightforward. I felt listened to and supported.
Despite the wait time (which I was assured was abnormally long, even for a Saturday), Dr. Rubin was excellent and thorough. She is the first physician I've encountered who makes it a practice to ask about mental health history in a routine check-up. She is invested in the needs of the individual, rather than one-care-fits-all. I plan to come back, and I would absolutely recommend her to others!
Everything was fine, just a long wait time in the office. I waited 45 mins before I was seen.
I had several health concerns that I wanted to discuss with Dr. Rubin. She took the time to deal with each one in a professional and personable manner. I feel extreme confidence in her care and in the plan we created for my health going forward. Highly recommended!
Professional, great bedside manner. Highly recommended
Dr. Rubin is quirky, upbeat, and honest. My questions varied from simple to possibly awkward where she did not skip a beat in being incredibly professional, personable, and effecient. I was in and out in less than an hour, including preliminary paperwork, all while the office was understaffed.
Very personable, and instantly makes you feel comfortable. I've hated going to the doctor my entire life, but Dr. Rubin makes me want to go!
Dr. Rubin is wonderful, kind, and always explains everything before I even ask! Her staff are great too! The office is easy to interact with and I love the ability to email instead of waiting on hold.
As a doctor she seems fine. She can be rather gruff and blunt, so having a conversation with her isn't the smoothest experience. Overall I'd recommend Westside Family Medicine but maybe see one of the other doctors or nurse practitioners.
It was very pleasant and very professional
Love Dr. Rubin! Lovely lady, warm and personable, knowledgeable. Made the whole experience a pleasant one. Highly recommend.
The actual visit with the Dr. Rubin was excellent. She made me feel very safe and secure and was able to discuss some of my medical issues (include anxiety attacks and weight issues) without preaching or shaming. However, the after math of getting my medications has been terrible. Due to complicated insurance, I can only get anxiety medications filled at a specific pharmacy back home. I asked for two of my prescriptions in written form so I could send them to my mom to get them filled. This is what I've done in the past. Dr. Rubin provided the scripts, and I sent them through the mail. No one letter writing is dying because the US Postal Service apparently lost my envelope - it was never delivered to NC. I called Dr. Rubin's office and explained the situation to one of the receptionists - my prescriptions never reached the pharmacy in NC, and could they please phone it in so as to not have to rely on the mail service. She seemed confused but said she would check with the doctor. I never heard back. I called again on Monday and spoke to someone else. I had to explain everything again - that I never had the prescriptions from my last appointment filled, that I needed someone to call them in. She was also confused, saying that I had 6 months of refills, but I think I got it through to her that the prescription had not been filled or even received by a pharmacy. She said she would check with Dr. Rubin and call me back same day. I did not receive a same-day call back. Today Dr. Rubin called me at work and left me a message. I guess the receptionist didn't communicate the issue clearly because Dr. Rubin's message sort of accused me of abusing my anxiety medications. She said that I shouldn't have run out of a 30 day supply yet and said we had to talk about safely taking anxiety medication. But, as I had already explained to different people, I didn't run out of a supply because I never received the supply. I called back, but Dr. Rubin was gone. I talked to the same receptionist from the previous day and expressed my frustration. I at least need my daily medication, and as I've explained multiple times, it's not an issue of a refill. The prescription paper was lost. She seemed to understand and promised to call it in. She asked for my number to call me back with a confirmation. Two hours later no call. I call my pharmacy, and they haven't heard anything. I call the office and apparently that receptionist is gone. The receptionist who answered that call promised she would call it in, but I have very little faith at this point. So yeah. I'm conflicted. Dr. Rubin was great during the appointment, but trying to get my prescriptions filled has been an actual nightmare. I also don't appreciate the subtle accusations that I abuse my anxiety medication.
Very kind, reassuring of my concerns, honest, and did not rush the appointment.
Dr Rubin took her time, was thorough in looking through my history and addressing important health issues and concerns. I would recommend her as a primary care doc without reservation.
Dr Rubin really listens and is willing to work with you regarding your care.
Took excellent history without wasting time. Physical exam ditto. Helpful with all questions and requests. Even asked if I needed refills (my first visit).
Very impressed with the doctor & office staff. Would definitely recommend
I recently moved from NJ and needed to find a new primary care physician to follow up on some findings on tests done by an urgent care center when I fractured ribs. She had an appointment available at convenient time, at a convenient location, has good reviews on ZocDoc and accepted my insurance. I was brought into the examination room within minutes of my arrival at the time of my appointment and my vitals were taken by the nurse. Moments later, I met Dr. Rubin who reviewed the records sent by the urgent care center and then asked me questions. She has a professional and caring "bedside manner" and she seemed genuinely interested in my responses to her questions and listened attentively to my responses and concerns. Like my former primary care physician of 24 years, she seems conservative, not an alarmist. She prescribed follow up tests for two issues and suggested waiting six months to follow-up for a third issue. I also like that she also provides gynecological services, so I don't have to find a separate doctor for that.
I really like her personality and caring nature.
Top-notch; a wonderful medical professional.
Dr. Rubin always makes me feel at ease and explains everything very well and makes me feel that she genuinely cares.
What a great doctor! Very clear, supportive, and asks the right questions. A wonderful person.
She was so affirming and kind and professional.
I really enjoyed speaking with her. She was genuine, understanding and informative, and I was very happy with my visit.
Dr. Rubin is great! I've seen her a few times and I've never felt rushed and she always provides great feedback. Staff are friendly also!
Dr. Rubin is personable and professional. I am always at ease when speaking to her about my confidential medical concerns.
Dr Rubin was very thorough, comfortable to talk to & professional. I liked that she did not recommend Unnecessary tests. I would highly recommend her if you need an annual physical.
I wish there were more doctors like her. Wonderful general physician, staying up-to-date with research, data-driven, but also always thinking about "what's normal for this particular body and person" and not what's normal for some statistic.
Very nice, patient, helpful and professional person.
She was fantastic, I will definitely visit her again
Very down to earth and informative!
Dr. Rubin is simply outstanding. Down-to-earth, clear, direct, kind, and a wry sense of humor. Always a pleasure to be seen by her.
She's very honest and has some great philosophies. I really recommend her!
Dr. Rubin is the best! She remembers what you do and is always good to talk to while she performs the checkup!
Dr. Rubin is so caring and rational - it's a great balance. She's a fantastic doctor. I have gone to her for years and will continue. She's a wonderful choice if you're looking! She exudes knowledge and compassion.
She's smart, caring but tough! She asks you hard questions so that she can treat you well!
Dr. Rubin is frank, takes the time to listen to your questions and explain various options, and is extremely efficient. Would highly recommend her!
Dr. Rubin was very good and took her time.
She was excellent. Made me feel very comfortable. Found her honest and kind
Dr. Rubin always listens and is very caring and helpful. She has been my Doctor now for quite a few years. Always gets her diagnoses right.
She is a great primary care doctor. Thorough but non-invasive. Really great bedside manner.
The environment in Westside Family Medicine is fun and friendly. Everyone was helpful. Dr. Susan Rubin was great -- helpful, easy to talk to, professional.
I was disappointed when I saw Dr. Rubin. This was my second appointment in her office, but first time meeting her. Previously I was seen by a nurse practioner, working under Dr. Rubin. Dr. Rubin didn't know anything about my previous visit or the prescriptions I was taking (that were prescribed by her office). It was like she never saw my chart before seeing me. Although her bedside manner was lovely & general (non-medical) conversation was good, I was just disappointed.
Great dr but running way behind -- had to wait an hour.
Dr. Rubin is kind, direct, and thorough. She asks good questions and clearly tries to look at each patient holistically. Highly recommended.
She was extremely condescending, making me feel as if I had to defend myself rather than explain my concerns. Every time she left the room, I could hear her and the staff talking about me in a rather unprofessional manner. I will not be going back to Dr. Rubin.
Dr. Rubin is awesome! So personable, easy to talk to, thorough. One of the best physician -patient interactions I've had a long time!
I have seen Dr. Rubin several times and she has always been great. I had several doctors brush off some issues that are bothering me, but she's actually trying to get to the bottom of it. She's very kind and reassuring, and she listens.
Visit with Dr. Rubin was great. However, she never followed up after blood tests and communication with the office was extremely poor ( I was put on hold 3 times and when I asked a question that the assistant couldn't answer I was hung up on).
One of the most pleasant doc visits I've had! Thorough with no nonsense or frivolous procedures. Dr rubin was very honest about what i need and don't need, and for once in my 4.5 years in nyc, I didn't feel like my doc was robbing me or my insurance company in some way! Already recommended my boyfriend to go for his annual physical!
Great dr made me feel right at home. I had no Co-pay so that was great. will head back.
Dr. Rubin was great! She made me feel at ease and explained everything throughout my visit. I will definitely be making her my Pcp!
Dr. Rubin has great bedside manner and is NOT a pill pusher. Her staff was fabulous and kind and the office was clean and felt modern. I'm so glad I found my Upper West Side doctor!
As a first time patient, I was impressed with Dr. Rubin's warmth and welcome. She put me at ease immediately. Dr. Rubin came highly recommended by 2 people, and she's within walking distance of my neighborhood. The fact that she offers evening and Saturday appointments sealed the deal.
She was very caring and concerned. I really liked her. She put me at ease.
Dr. Rubin was personable and knowledgeable. I felt very comfortable during my visit.
I was very impressed with Dr. Rubin. She was LGBTQ affirmative and also aware and conscious about non-monogamous relationships and health, sex positive practices. I am so happy my healthcare is in her hands. She is thorough, kind and very knowledgable.
I came a little early and they saw me earlier which was a nice treat. The doctor is amazing truly gifted!!
Excellent as always. Dr. Rubin is one of the few who takes into view the whole person and never just wants to throw more pills at a problem. In fact she goes out of her way to avoid unnecessary tests.
Love this doctor. I originally went to her as a new PCP and now I plan to see her as my OB/GYN as well. Excellent bedside manner. Never makes you feel judged and she's wonderful at explaining things. And she really seeks input from the patient in medical decisions which I value as a nurse myself.
She's always wonderful! Honest, not going to oversell you on something you don't need, trustworthy, and friendly. She's the best!
She's the best, I recommend her to everyone!
I love this office.
thoughtful good listener
The best part about Dr. Rubin is that I don't feel like I am at the doctor - I felt like I was simply having a conversation with someone I knew. Excellent bedside manner - appointment was not rushed. She really takes the time to explain things to you.
It was a very positive experience. Wait time was about 20 minutes but I was offered to see a nurse practioner if I wanted to see someone right away. Capable nurses and efficient front desk.
Great as always!
I haven't been to see a PCP in five years, partially out of fear and partially out of not being able to find the right physician. Dr. Rubin had a great bedside manner, she explained everything clearly to me, and there was no pressure. I will definitely be using her as my PCP from now on and trust her to provide me with the best care and to answer any questions I may have.
friendly, efficient staff and approachable doctor who is willing to spend time with you, get to know you (all aspects of your life) and order only tests that are necessary. I came for a routine physical exam.
Dr. Rubin is thorough and professional yet manages to see her patients efficiently.
Dr. Rubin is pleasant, competent and reassuring.
Dr. Rubin was a pleasure. She answered all my questions and was extremely knowledgeable. Finally, found a doctor who I can trust.
Dr. Rubin is very caring, thorough, and puts you at ease.
I always get excellent care from Susan. She is caring nurturing and very clear in her instructions. She doesn't hurry through appointments. She is the best!
short, sweet, to the point, very comfortable.
Dr. Rubin made me feel comfortable and at ease and helped answer all of my questions. She is fantastic and her staff is incredible nice and helpful. I've found my New York doctor!
Very GOOD Doctor and very nice person. Will recomend to all my friends.
Got a very good vibe from her. Appears to be competent and easy to talk to.
My last visit to Dr. Rubin was in a crisis moment when I felt quite unwell and vulnerable, and she was brusque and blunt to a degree that made me question whether I would ever want to go back. That said, I had fine experiences with her on previous visits, and she seems smart.
I cannot recommend Dr. Rubin highly enough. She and her staff were very friendly and highly professional. Dr. Rubin listened to everything I had to say, gave very clear explanations, and did not push for any unnecessary tests (which has happened to me with other doctors).
Best physical I've received by far. Dr. Rubin was extremely thorough and didn't miss a beat. Her nurse was very skilled at bloodwork. The office looks great, nice and clean, and was very quiet (considering it was a Saturday afternoon). I'm actually looking forward to my next checkup! Highly recommend.
She is so great - knows all of your information, is friendly and informative, and great bedside manner. Would highly recommend.
As always Dr. Rubin takes her time with you and answers any and all questions. She will provide you with literature to further explore your options.
Always good seeing Doctor Rubin. I always feel at home and at ease. Dr. Susan is knowledgeable and helpful.
It was very quick. I felt a bit rushed out.
great doctor! so nice and caring!
Dr. Rubin was very personable and made me feel very comfortable right away. She didn't seem to be in hurry and took her time talking to me about my health concerns. She also was up to date on the latest research and recommendations for my particular issue, which hasn't always been the case with other providers, so that gave me confidence!
Dr. Rubin is congenial and informative and a great all around doctor.
Dr. Rubin and the staff were both fantastic. They were able to fit me in even though I was a little late and saw me right away. Dr. Rubin was very friendly, down to earth and practical in her advice. I came in for one specific request, but was able to expand our appointment into a full physical and take care of everything at once. I am happy to have found my go-to doctor in New York!
She's awesome. No fluff, straight to the point. Also a lot of helpful ways of getting healthy. Not pushy at all, and no judgement. She's an awesome doctor.
As a healthcare administrator, I often procrastinate on setting up appointments with physicians because I know the in's and out's of how it all works and sometimes it's not so glamorous! However, I was pleasantly surprised that 1) my wait time was under 30 mins, 2) Dr. Rubin is thorough but efficient and I left feeling heard and assured I was in good hands, 3) I wasn't pressured into taking medications I didn't think I needed, rather we worked out a good game plan with meds as a back up if all else failed & 4) it's incredibly convenient and reassuring that Dr. Rubin has lots of women's health experience and I'm able to be treated there as a primary care as well as GYN patient. This has always been a struggle in the past as I have felt a disconnect between my physicians' understanding of both issues as they impact one another. This is a major plus! The follow up of lab work was prompt and clear without feeling intimidating. I could not find my insurance card upon arrival, but the office staff followed up and I was able to send a copy of my card later. The online bill pay system was simple and fast. Overall a great experience. I have recommended to friends looking for a PCP/GYN in the city.
Very friendly, open, and knowledgeable. Took the time to answer all of my questions. Highly recommended! Staff in the office were very kind and professional, as well.
Dr. Rubin made me feel comfortable and familiar, like a trusted friend, or that cool aunt who went to medical school, which made it natural and easy to talk about medical history and things that sometimes make me feel squeamish. This was my first appointment with Dr. Rubin and I'm confident I've found the family doctor for my future children! She seems like she would make patients of any age feel at ease. I felt like she really heard my medical/family history and understood me as a patient before she made recommendations, which were all standard preventative care. The office is clean and conveniently located off the 1 train. Her staff were pretty friendly and welcoming, from the receptionist who greeted me to the nurse who took my vitals and blood for tests later. They also followed up with my lab results 3 days later, which is much sooner than I'm used to hearing from an office. I'm used to waiting 2 weeks and then calling an office. This is how doctors' offices should work! My appointment was for 4:00pm, and I was in the room getting vitals at 4:15pm. Overall, it was a great experience, and I'd recommend her to anyone!
Dr. Rubin was excellent. She had a very holistic approach to health and took her time to give a comprehensive physical exam.
Very friendly office, and a thorough exam with Dr. Rubin who is kind and compassionate.
My visit was laid back and comfortable. One of the many reasons I've continued seeing Dr. Rubin after seven years is because she's so down to earth. She's not pretentious at all. She makes me very comfortable to talk about anything, raise my concerns, questions and plan what I would like to do with my body.
She was very personable, polite, and easy to talk with. The office staff was friendly, and there was virtually no wait time.
Very thorough and knowledgeable. Personable and sensible too!
I selected Dr. Rubin based on reviews I had read on ZocDoc and she lived up to her glowing reviews! She was very friendly and thorough, asking all the right questions in a relatively short period of time (my physical exam took 30 minutes and I definitely didn't feel rushed). Furthermore, the assistant and administrative staff at the practice were great as well. I would definitely recommend this practice and Dr. Rubin to others.
Dr. Rubin was super friendly, honest, and reasonable. Would absolutely recommend.
She was so great! She listened really well and asked great questions. She genuinely cared--I would definitely recommend her!
Dr. Rubin is wonderful! She was very open to answering the many questions I had and seems to really care about making sure I felt comfortable. She was honest about what I need and didn't need, which I really appreciate (I'm weary of doctors that are too enthusiastic about writing prescriptions). All around great experience!
Arrogant, condescending and a complete lack of compassion. Don't waste your time - if you have an a-typical non text book issure or it can't be found on google (which she likes to use) there will be no resolution. She is a tick the box doctor. Finally went to a specialist who simply altered medication and after 12 months of torture within 4 weeks, I was given my life back.
Dr. Rubin is a personable professional with an excellent bedside manner. I am very happy with my experience today; highly recommend her as a family doctor!
Love this office. Been going there for ages and I've never had a bad experience with any of the doctors. Great bedside manner - always receptive and very knowledgeable.
This was a visit to just talk about birth control options. I felt I was given a good overview of the options, but wasn't pushed into anything. I showed up for my appointment about 10 minutes early just to make sure I had all the paperwork and such filled out, and I was seen right away.
Excellent. Highly recommend her as a primary care doc.
Cons: Patient doctor but only looked at superficial symptoms, no detailed analysis of root causes of illness. Didn't spend more than 10 minutes in the room. Wasn't willing to refill a prescription according to how I've been filling it for a year now. Pros: Is conservative about prescribing meds, which is really great for a doctor today.
very comprehensive. very caring. excellent experience
AWESOME PHYSICIAN!!!! Makes you feel at ease.
Great! I was in an out quickly, Dr. Rubin and the staff were lovely, and the facilities were nice and clean.
Dr. Rubin is always fantastic - energetic and a good listener, helps me approach my health as a whole. I'm so happy I found this practice!
I am very pleased with my visit. Dr. Rubin was thorough, personable, and just a pkeasure to speak with. I did not feel rushed. She listened to me and gave great suggestions regarding some of my concerns. I highly recommend her.
always an informative and positive experience. dr. Rubin is fantastic!
Dr. Rubin is very personable and professional. She gives her honest opinions without sugar coating the facts.
She acted like I was wasting her time. She talked down to me and was very rude. When I asked questions she had the tone like, "Really... Really you don't know..ughhhh okay" No I dont know. That's why Im at the doctor! Will never go to her again.
I had a great experience visiting Dr. Rubin as a new patient. She was extremely patient, caring and proffesional. I explained all my medical history and she took down all notes patiently and provided required prescriptions and carried all regular checkups and made all necessary referals. Everything was punctual, smooth and professional. The nurse working there was also extremely polite and kind and new exactly what she was doing :)
Dr. Rubin is just the best. She listens, she gives good advice, and when she gives you a shot, it doesn't hurt!
Very pleasant, comfortable and friendly.
Dr.Rubin was quick cautious & a pleasure to meet. Excellent bedside manner.
She was great. She looked at my charts and knew what was happening with me with other Doctors. She cares.
Very positive experience.
Dr Rubin has a great bedside manner. She is extremely helpful and attentive.
I love Dr. Rubin. She can be blunt and I know at least one friend of mine has taken that as her being judgmental, but I think she's great and easy to talk to and I don't feel judged when going to see her. She's efficient but I never feel rushed. I also really like that she does gynecology as well as being a primary care doctor.
She was so personable and answered all my questions (then said "any more? Are you sure?") and put me at ease. Highly reccomend!
Dr. Rubin is a wonderful doctor. She has a great bedside manner and I always feel like I'm in the most competent of hands in her care.
She was so polite and answered any and all questions I had.
She was friendly and listened carefully to me to assess my issues. I liked her personal style and her medical approach. Dr. Rubin is not my regular dr, but the one who was available on the day I was feeling unwell. I would be very happy to see her again and would strongly recommend her to others.
excellent. she is very thoughtful, direct. a good listener. I appreciate her attitude towards encouraging healthy lifestyles.
She's a great doctor, very warm, funny and caring!
She was very nice! Wait was long though-- I got there 15 minutes early as recommended and then wasn't seen for another 25 minutes after my appointment time.
She has a wonderful bedside manner. Had great suggestions. She was very thorough. I have already recommended her. I am relieved to have finally found my primary care physician.
She was kind, calm, and caring. I have a high anxiety for doctors and needles, and she made me feel at ease and not too stressed. She was quick but thorough. Her demeanor and advice was to the point and detailed. She kind of comes off as a mom giving it to you straight. The nurse there was amazing! Very kind and understanding about my anxiety. My only complaint or reservation about Dr. Rubin was, when I told her I have anxiety with doctors, she didn't seem as patient with me as I hoped when I was giving her vague answers when she asked me about my concerns. But I do recommend her and am definitely using her as my doctor.
Dr. Rubin was terrific: excellent bedside manner, very thorough and I am happy to have her as my new internist.
A real professional, can't recommend enough
I liked her. She is nice and easy to talk to
I always have a positive experience, even if I'm not feeling well! I recommend her whether you have started your family or are a single individual. Everyone in the office is a gem!
She was great! Will be back to see her for my general physical.
This was my first visit with Dr. Rubin and I liked her immediately. She put me at ease as I'm never exactly excited for my yearly GYN exam. She is very knowledgable and never made me feel like I was taking up her time as some doctors tend to do. Highly recommended!
very easy to talk to. highly recommend her!
A friend recommended Dr. Rubin to me, and she was great! Very friendly, very forthcoming and honest, and quick (but not rushed).
She is very easy to talk to and no frills!
Susan is wonderful! Very helpful, patient with questions, and knowledgable.
attentive and patient! great disposition and pleasant sense of humor. she was knowledgeable and caring and addressed all of my concerns.
Dr Rubin is amazing, very knowledgeable and most importantly so very very caring. She works as a partner with me to maintain and improve my health.
She is a very attentive, keen doctor.
Oy. I am conflicted about this. Every single time I go into this office there is a problem with the reception situation. Either they don't have my appt in their scheduler, they are running way behind, etc. That said--Dr Rubin and the nurse practitioner I saw on separate occasions were VERY nice!
Very efficient office, Dr. Rubin has a warm bedside manner and seems genuinely interested in how you're doing and answering your questions, appointment was fast but thorough.
She was a nice physician, but seemed like she was just trying to get patients in and out. I asked her a specific question about my sugar level and recommended dietary intake because my mom was just diagnosed with diabetes. Her answer was literally that it is relative and to eat "healthy", so I didn't really find her helpful in that sense. She informed me about the basics such as my blood pressure, weight level, etc., but any doctor should be able to do that. All in all she was fine, just not as personable. The front office was another story. I was a first time patient here and when filling out the paperwork, they have a section that requires you to initial one of two doctors as your primary care doctor. If they are not mentioned as your primary care doctor with your insurance, when you are billed, you will get charged as out of network. Since I wasn't seeing either of the two doctors listed, I was confused and asked the girl at the front what the clause meant. She told me that I needed to call my insurance and have one of the doctors listed as my primary care, and I had up to 24 hours after my appointment to do so. Ultimately it turns out she was wrong and the clause only applies if you are at the office to see a nurse practitioner. While that's fine, what wasn't fine is that this girl literally stared at me for 20 minutes while I got on the phone with my insurance company instead of a. running my insurance through the system, b. offering to do ANYTHING.
Dr. Rubin was very warm and friendly, and I sincerely appreciated that. My one complaint: the wait to see her was longer than the actual appointment (and this was my annual physical), so that was sort of frustrating and a little disappointing. That said, of all the doctors I've seen at Westside Family Medicine, I found her to be one of the most patient and most kind.
As always, Dr. Rubin takes time to listen to one's concerns.
Professional and personable. Dr. Rubin took the time to understand my issues and needs and began immediately to create an appropriate course of action.
Dr. Rubin was courteous, professional, patient and warm. The office is very clean and the nurses are incredible - funny and they know their business.
Dr. Rubin was thoughtful and practical, with a nice manner and a sense of humor. Very thorough exam to get a full understanding of my medical condition.
She's absolutely great! I felt extremely comfortable. The staff is also great. Such a nice environment.
Very friendly and reassuring
Dr. Rubin was great. Very quick and efficient without feeling like I was rushed at all. Everyone in the office was great.
Amazing doctor! Highly recommend. She is so personable and very intelligent.
I have not been to an OBGYN in awhile because I needed to establish a new one after moving to the city. I am glad I went with a friend's recommendation to see Dr. Rubin. She was very easy to talk to and gave me the information I needed.
Dr. Rubin was thorough and personable. Highly recommended.
Easy to talk to and very informative.
receptionist is very friendly, doctor as well, she always smiles and explains things patiently, this is important to me because i'm usually nervous when i have to see doctors, but she makes everything sound very easy, nothing to worry about. And the nurse did everything fast and nice.
I love all of the doctors at Westside Family Medicine, and Dr. Rubin is no exception. She is confident, skilled, intelligent, and doesn't treat her patients with a blueprint. She takes everything into consideration and includes you and your experience in the process and decision-making. I live in Long Island now but refuse to change PCPs because I have never had this consistently positive of an experience.
She is really great, I am very happy!
Best bedside manner ever. I love this practice.
Professional, yet very approachable. I felt very comfortable around her.
I just wish everyone could visit her. She is such an excellent doctor that I come from the outskirts of Queens to go to her!
I had a great experience with Dr. Rubin! Apparently something weird happened with my appointment time, so it hadn't showed up in their schedule, but she and her staff still took the time to see me. It was my first visit, so there was a lot of information to gather, but Dr. Rubin was very thorough and relaxed and willing to take the time, which really put me at ease. She has a great bedside manner and was very patient with my fear of needles, as was her nurse. I really appreciated it and I'm glad to have found her! I'll definitely be back.
She was very friendly and professional. The office was clean and efficient. The nurse moved quickly and did not appear to have enough time to finish all of her daily tasks. Dr. Rubin was easy to talk to and understanding regarding life choices. She did not leave ample time to ask questions at the end and seemed to rush out of the room. I did stop her and she was happy to answer questions at that time. Overall I was very satisfied with my visit and will maker Dr. Rubin my PCP.
She is an amazing doctor. She is caring and listens very well. I have total confidence in her abilities.
Initially a little confusion with office staff that advised me I had an appointment at the 110th street location with a physicians assistant and not at the 71st street location with Dr Rubin but it was quickly resolved.
Dr. Rubin listens to my questions and answers in such a caring and non-judgmental manner. So needed and appreciated!
Excellent Doctor. I highly recommend her!
Susan is attentive and considerate and very pleasant.
Dr. Rubin was extremely helpful and tried to get to know me as best as she could because I'm a new patient.
Really impressed with this doctor's easy and perceptive manner. Highly recommend her.
Their facility is very organized and practical. Everything went very smooth and I was satisfied with all.
It was an annual check up, I cannot comment on how treatment for a diagnosis is.
Visit was okay. They told me that they will call back with results of blood work but they never did. Called today after 3 weeks. The person who picked up the phone informed me that they had left a message on my cell. I never received a message, checked my inbox and deleted message of cell - nada! Not sure if I will go back.
She was great, very easy to talk to. She made me feel comfortable which I really appreciate.
Dr. Rubin was friendly, easy to talk to, informative, and nonjudgmental. The other staff members in the office were also very pleasant and helpful. I waited about 5-10 minutes before being seen--not bad at all! I would definitely recommend Dr. Rubin.
Dr. Rubin has been my phyisician for the past four years. I love her bedside manner and her medical yet holistic approach to her patients' care.
Dr. Rubin is fantastic. She is thorough and made sure to answer any and all questions I had. She's friendly and made me feel very comfortable during my visit.
it was great!
it took a while to get into the room, but that was due to documents having to be filled out as this was our first visit with her as a primary caregiver. Once the paperwork was done, everything went smoothly.
I was helped right away and didn't need to wait at all. Dr. Rubin was very professional and efficient.
Listened to everything I had to say. Good bedside manner. No nonsense, but in a very good doctor way.
Great. No wait time. Efficient staff. Efficient checkup and review of prescription. Answered any questions I had promptly and she takes a firm stance on not overmedicating which is great!
She was really personable and friendly which made everything more comfortable.
I felt very comfortable with her at once and she overall seemed to care about her work. I am excited that I have finally found a primary doctor who made me feel at ease.
Best doctor in New York. She is caring, takes the time to answer any and all of questions.
Extremely personable and makes you feel very comfortable with everything.
She seems to be knowledgable and compassionate. I like her philosophy of not over medicating and am pleased with my visit.
Pleasant staff, enjoyable visit
The visit was great. Dr. Rubin is very engaging, knowledgeable, informative, caring and holistic in her approach.
It's easy to talk to this highly knowledgeable doctor who listens and responds thoughtfully.
Wonderful!! She is great.
Relates beautifully to whole family. Thoughtful, efficient yet attentive. We love Dr Rubin.
I like Dr. Rubin. She listens and is very thorough. I have been to the office on 110th St. several times, and each time I am struck by the rudeness of the front desk staff. There is no greeting when someone arrives. On my last visit, the young woman didn't look up from the computer and simply said, "Have a seat." She should have looked me in the eye, smiled, and said, "Please have a seat, [my name]. I'll be right with you. Thank you." I saw this same rudeness with two other patients. The front desk staff at the other office is less rude, but not exactly personable, either. It's too bad, because it detracts from the good medical care provided by Dr. Rubin and her associates.
Easy to talk to, seems to stay up to date on new research in the medical field and offers all the options, not pushy with opinions.
Dr. Rubin is kind and efficient, really listening to my questions and seems to take a personal, empathetic interest in helping me resolve any issues. Focuses on whole-body wellness rather than just treatment of a symptom, and always gives excellent, reassuring advice! I tell all my UWS friends about Westside Family Medicine!
Dr. Rubin is very attentive, knowledgeable and pleasant in demeanor. I did not have to wait. The office is clean and modern. Front desk staff and medical assistant were professional.
A very positive experience. Dr. Rubin is straightforward and personable and takes the time to discuss any issues. She is not one of those physicians who automatically prescribe pharmaceuticals for any problem but seems to be more geared toward a holistic approach to health, which is what I was looking for. I would definitely recommend her.
Fantastic as always!
Not what I would expect of a physician-- she did not explain things, and was dismissive.
I really like doctor Susan Ruben. I would like to keep her. I have AETNA with Medicare. Starting Aug. 2013 can I keep her as my primary MD?
She is wonderful. So humane. Asks about your life, gives you great care. I think she's fantastic.
Dr. Rubin is so great! I've seen her numerous times over the past 7 years, and she's always thorough, answers all questions, and really takes time to make sure I feel completely comfortable. She also guides you through the procedure, letting you know exactly what to expect.
Dr. Rubin is terrific. She gave me some really excellent attention and advice. She also did a wonderful job of assuaging my fears while also putting the responsibility of my health my hands. She's a wonderful doctor the visit was informative and quick!
Dr. Rubin is great! Super helpful with professional and real advice. Excellent primary care doctor!
She gave helpful information general health questions. She was very positive, honest and warm.
I almost want to rate her negatively just to have her to myself. She is smart and extremely thorough. She'll make sure to ask all the questions and doesn't disregard anything. Great experience - that is why I will continue to go to her from here on in.
My visit was timely, attentive, and bedside manner was professional and understanding while still respecting my time and the schedule to get all of her patients in. I will definitely continue to use Dr. Rubin
Dr. Rubin is interested in the whole person and your overall health, not just writing a prescription and sending you on your way. My insurance changed and I can no longer go to her, but I desperately miss her!
Gentle and reassuring
Dr. Rubin is a great physician and very friendly, but Westside Medicine is the absolute worst office I've ever dealt with. They billed my appointment twice, claiming the fact I mentioned a headache constitutes an office visit in addition to an annual visit. They refused to cooperate with my insurance and when I asked for a supervisor, kept avoiding my calls and telling me she was "away" or "just came back from vacation." Avoid this place and find a good doctor with a better office.
A wonderful, warm, low-key doctor who listens.
Patient, heard my concerns. Didn't suggest too many tests just for sake of it. Overall what i expect from a family doctor. I was happy with the visit.
Dr. Rubin is fantastic. Her bedside manner is warm, yet professional, and she has a great sense of humor to boot. She was clear in her explanations of various options and gave me all the facts, yet let me make my own decisions. I'm so happy to have found a great doctor in NYC!
She's helpful and supportive of my concerns.
Dr. Rubin is efficient, warm and communicative. I felt comfortable with her expertise and guidance.
There was a bit of a wait, but that can be expected for most lunchtime appointments, when offices are busiest. The staff is friendly and it is a pleasant, clean office.
Doctor Rubin was great, thorough and clear. The front office is alienating as they ask for co-pay before saying good morning and just act like automatons:. "go in there.... index finger... stand on scale... turn around...go in that room and the doctor will see you soon.."
No complaints! Love this office/doctor.
I really wish everyone could see Dr. Rubin. She is a caring physician.
There was absolutely no wait and Dr. Rubin was very swift and efficient. I will absolutely return to her for my next visit.
Dr. Rubin is knowledgeable, smart, honest and professional yet casual enough to make you feel comfortable and relaxed. I trust her wholeheartedly.
The staff was rude and seemed inexperienced. Dr. Rubin didn't inspire confidence either. I would not go back.
I really like this Doctor. She consults your file before you meet and has immediate questions. She is non-judgemental, smart, no-nonsense and yet manages to be warm! highly recommended. I am a woman in my early forties and am happy to report that she gives a great breast exam: fast, thorough, again, no-nonsense. So something that could be totally awkward just moves along and then, is done!
Dr. Rubin is awesome. Thorough, balanced, professional, and always helpful.
Dr. Rubin was very welcoming, professional, yet very warm and personal. I felt understood as well as cared for, which is hard to find in the medicine as timed sport world. I really appreciated that she spent time reviewing my history, and talking about alternatives in medication and diagnosis. She didn't talk down to me, but gave information freely.
This practice is awful! The women at the desk could not accurate read my blood test & gave me the scare of a life time. It was a horror. Rushed and unprofessional doctor. Avoid at all costs.
Susan was great, very professional and kind. She alleviated my worries and was thorough in her care. The only thing I would have changed during my visit was the professionalism of some of the receptionists who worked at the 110th St. location, but that is not anything Dr. Rubin could have changed herself.
Dr.Rubin is very comprehensive and has the best bedside manner. I'm always paranoid that I'm sick with something but she's very logical and supportive - would highly recommend her!
Very nice, informative, to the point, and professional. Highly recommended!
I appreciated her direct manner and found her highly knowledgable.
She is down to earth, insightful, and interesting to boot! You will love her.
She is the reason I go to Westside Family Practice.
She said she never heard "itching gum" symptum. She thinks i have cold rather than allergy but all the prescribtion she gave me were for allergy ( nasonex spray, zyrtec or claritine in day time, sudafed at night, natty pot) so i still not sure. She seemed bit rushing me out when i had more question about my skin allergic reaction when i feel tired. I have to see another doctor.
Dr. Rubin is WONDERUL. The office is very efficient and helpful, and my appointment went very smoothly. Dr. Rubin was easy to talk to, thoughtful and so nice! She spent quality time with me, answered my questions, and offered advice. I'm new to the city and was nervous about finding a new doctor. Dr. Rubin and the staff at her office made my search incredibly easy. Glad to have found a great place and doctor.
Though there was a wait of about 35 minutes when I got there, once I was in the office with the doctor, it completely made up for it. The staff was very apologetic for the wait due to some ill children (Family Medical Practice), but Dr. Rubin was very professional, very kind, and made me feel very comfortable. She was absolutely great, and I would recommend her in a heartbeat!
Dr. Rubin was wonderful. I went to her after my insurance changed and I could not see my old ob/gyn, whom I LOVED. I was nervous and skeptical despite the good reviews, but my experience was fantastic. She took lots of time to answer my questions and helped me weigh my options and make a few decisions about care going forward. Her bedside manor was impeccable and the rest of the office staff was also extremely friendly, professional, and efficient.
Was great! Great bedside manner and provided great advise and knowledge. Happy to now have her as my doctor!
Dr. Rubin is a wonderful. compassionate and knowledgeable doctor!
Susan really took the time to talk through everything with me and was extremely thorough and caring. I have looked for a good gyno for a long time and she is a great find!
She's great. She's always superhelpful and easy to work with.
Wonderful manner, very thorough, reasonable and thoughtful.
She's a very inviting person. Personable and down to earth.
She was very kind, informative, relaxed, and offered positive advice and appropriate testing. I was in for an initial physical. Really happy with my new GP.
I really adore Dr. Rubin. She remembers things that you've talked about in previous appointments and really works with you to make sure you are healthy.
Awesome, as usual.
Dr. Rubin met us right after Hurricane Sandy struck NYC, and because of the disconnect between internet and phones they had somehow over-booked that day. In spite of their being over-loaded, she still took the time to sit down with my wife and I and get to know us a little. I HIGHLY recommend Dr. Rubin. She is amazing.
Dr. Rubin was WONDERFUL. She is extremely easy to talk to and she actually listened to my concerns and gave very practical advice. Also, the nurse who was working was very caring, professional, and careful. Dr. Rubin is definitely a keeper!
Very competent and caring doctor!
Very kind, caring and informative. She has been my primary care physician for the last year after I moved back to NY and I don't plan on switching.
She is amazing!
It went very well. Made me @ ease, very knowledgeable, and easy to talk to.
Dr. Rubin was warm and welcoming and made me feel at ease by taking the time to explain to me in plain english what ailments I should be aware of and how to prevent them based on my medical history. In addition, her evening office hours are convenient. I'm grateful that she is my doctor.
She was very friendly and took the time to understand my background and medical history.
Dr. Rubin was extremely nice and professional!
I was pleased with the appointment itself for the most part. I was told they got overbooked x3 and as a result ran much later than usual, so hopefully my long wait was an exception to the rule. Certainly will give the benefit of the doubt and return for a follow-up. The medical assistant was particularly helpful.
Thoughtful, a good listener, and didn't feel rushed even though it was a busy day at the office.
Dr. Rubin's warm demeanor made me comfortable to ask lots of questions. Her answers were very thorough and she even shared info from recent medical conferences she had attended. Office space is clean, modern, and a great location for Columbia neighborhood residents.
Good listener, gentle
Dr. Rubin is great - she is warm and really listens.
Seems like a really kind person, which I really value when I'm not feeling well. Wait was a bit long but not as bad as other doctor's offices and Dr. Rubin apologized for the wait. On-site lab for taking blood samples is convenient.
Great doctor & excellent staff! Thanks.
While I found Susan Rubin to be a professional practitioner I would urge all potential patients of Westside Family Medicine to read their yelp! reviews. The administrative support staff at their offices are very unprofessional and create a negative and frustrating atmosphere.
I highly recommend Dr. Rubin - she is very personable and knowledgable. She definitely put me at ease during what is often an awkward exam!
Dr. Rubin is great - she's very thorough and her follow up was impeccable. She's a great listener - my past GP was very disorganized and did not listen properly to my complaints of pain or sickness but Dr. Rubin was very thorough in diagnosing. I would really recommend her to anyone who is looking for a new GP.
She is always very responsive and I like her attitude.
Dr. Rubin is informed, empathic, and extremely competent. In other words, wonderful!
Very thorough and friendly.
She is very friendly and likes to ask a lot of questions. She is also very thorough about your overall lifestyle choices.
While our appointments are short (20 minutes - in line with the practice), Dr. Rubin is very thorough. She has an excellent understanding of current practices and provides necessary information via research, pamphlets, etc. She has a wonderful personality and at the same time, she is very professional.
I really like how knowledgeable Dr. Rubin is with current medical practices. She is down-to-earth and no nonsense. Appointments are only 20 minutes long so if there's anything pressing, it may feel rushed.
Wonderful, low key doctor who listens.
Dr. Rubin was wonderful. She makes you feel at ease right away.
A very good visit. She remembered me from previous visits and treated me like a person rather than a collection of organs and symptoms. She answered all my questions. I like her emphasis on healthy lifestyles as well.
Dr. Rubin was warm, welcoming and attentive. She made me feel totally comfortable, listened to what I had to say, and was also very quick and efficient during my exam.
I love Doctor Rubin! She is so real and friendly and approachable. She is clearly in high demand and very busy, but still takes the time to hear you out about all the reasons you are there. Zero complaints!
She has a professional yet approachable demeanor and is forthright in answering questions.
Very friendly, asked great questions related to health history. Very efficient and quick.
Dr. Rubin is awesome. She makes you feel comfortable and never rushed. She spends time answering all questions.
She is great. My only problems are with the back offfice--no backup on bills.
I was gratified to realize that her approach is very pragmatic, focusing on simple solutions (ie eating well vs prescriptions for no reason) and I felt very comfortable in prescence and confident in her abilities.
Dr Rubin is smart, compassionate, and always has my information before her when I see her. She's great!
She is very nice and very knowledgeable
I felt extremely rushed and did not feel like I got all of my questions answered. She spoke so quickly and seemed like she just wanted to get out of there. I did not feel comfortable with her bedside manner overall.
Dr. Rubin was wonderful, as usual, as is her staff. I recommend her highly.
She's great. Really gets to know you as a patient and your health history.
Excellent doctor with a great sense of humor.
One of my worst experiences with a primary care physician.
The doctor was very friendly and attentive.
This was my first visit with Dr. Rubin and she was wonderful. She was very professional, easy to talk to, and someone that I would recommend to others.
Dr. Rubin's services were very thorough and efficient without being rushed. Highly recommended!
Dr. Rubin made me feel at ease right away. Very knowledgable and professional.
Dr. Ruben has a candid, girlfriend next door style of treatment. It was a quick, to the point but thorough visit.
I love that they offer after-work appointments, though the practice does get backed up and you might have to wait a while. Dr. Rubin is awesome - she's so nice, she remembers you from previous appointments and she works with you to find a solution.
She is very easy to talk to and explains everything in simple terms, not doctor talk.
Dr. Rubin is great. Very caring and profational. I highly recomand her. Tova Botwinick
Very nice and concerened about your well being. Very thorough.
Dr. Rubin is always helpful and efficient, listens well and offers constructive, holistic solutions to my problems.
Dr. Rubin is fantastic. Thoughtful, friendly, non-judgemental and, above all, an excellent physician. Highly recommended.
She is bright, friendly, and patient. I truly appreciated the time she took to answer my questions and give me accurate information.
always a good listener
Dr. Rubin is a lovely person and an extremely well qualified doctor. It is a pleasure to see her. She is very straightforward and still maintains a warmth during and after the appointments.
I showed up early, and was seen right away. Everyone was very friendly. Dr. Rubin was great. She's easy to talk to, listens to your concerns, explains everything thoroughly, and seemed to genuinely care about my health. Definitely recommend!
Dr. Rubin was very open, informational and not judgmental. The office is fairly small and everyone was very nice and professional. I didn't have to wait at all and they do blood work in office, so you don't have to go to a lab.
She put me at ease and answered any questions I had. Great bedside manner.
it was fantastic. no wait, everyone in the office was so pleasant, it was clean. dr rubin is very engaging and i felt great when i left. even Mercedes who took my blood was fantastic. i highly recommend this practice. i had an appt at 5:20 on memorial day. talk about flexibility!
She was wonderful! Very friendly, very professional, very smart. I'm telling all of my friends to go see her.
She is professional, warm, and open.
Very personable and thorough. Glad to have her on my team.
My visit with Dr. Rubin was pleasant but I don't consider a wait time of between 30 and 60 minutes to be worthy of 3 stars. I arrived ten minutes early and was not seen for 40 minutes. I was not even updated as to the status of the wait time until I approached the receptionist to ask 15 minutes after my . I understand a wait time of 10-15 minutes but any longer without a reasonable explanation is unacceptable.
Dr. Rubin and her staff were absolutely wonderful!
She is very caring and explains everything so that it is easy to understand. She took time to listen to my concerns and medical history which made me feel comfortable!
excellent doctor :)
Dr. Rubin is wonderful! She's the most attentive and thorough physician I've ever had. Highly recommend her!
Dr. Rubin is wonderful. She is an advocate for me and has helped me not only medically but with my insurance company as well. She's a passionate, real, honest, and smart doctor. She remembers me and my history and genuinely cares about her patients.
She was sensible, warm, and knowledgeable.
Dr. Rubin and staff were professional and able to make me feel very relaxed and welcomed. She is down-to-earth and takes the time to listen and go through any questions you have; I never felt rushed.
very professional, very personable, took alot of time for first visit, not rushed. interested in alternative medications. great visit
Dr. Rubin is really friendly, and really knowledgeable.
Dr. Rubin is an excellent physician. I recommend her most highly.
I really like that Dr. Rubin doesn't ever make me feel like my concerns are crazy and that her first response isn't "I have a drug for that." She really listens.
Great overall experience! Dr. Rubin was thorough and has a wonderful, calming presence! I highly recommend her as a practitioner.
Great caring practice. True professionals
Dr. Rubin and her staff are very friendly and do a great job making their patients feel comfortable and relaxed. The office is small and gives the practice a more personal feel.
She is very knowledgeable and still approachable. I never feel uncomfortable in asking her a question and she makes sure to answer any that I have. I never feel rushed even though I'm sure she is always busy.
Dr. Rubin is like a good friend, she takes her time to talk problems through and to find the solution that suits your needs, while being honest and not pushing expensive examination techniques.
As always, Dr. Rubin treated me with respect, kindness, and a realistic, down to earth opinion. She is wonderful.
This was a while ago so I don't remember but I wasn't thoroughly impressed by the doctor.
There was a bit of confusion about whether I actually showed up to my visit. I got a phone call saying I missed my appointment while I was in the office and then another call about a hour later saying the same. Dr. Rubin is fantastic though! She's very attentive, funny, intelligent, and has excellent bedside manner. She isnt pushy and always offers alternatives. Yes, all of that from this one visit alone!
I have been Dr. Rubin's patient for several years. She is an amazing physician. She has an incredibly warm manner and is always well-informed and very attentive. I would recommend her without reservation.
Dr. Rubin is fantastic! She really emphasizes overall health, and is great about answering questions and putting me at ease during the appointment
I like Dr. Rubin but it is apparent this is office is poorly staffed and scheduled. It is factory-medicine at its best, and the churn and burn style was bogged down so everything was running super late. I was early for my appointment, as specified, but after 20 minutes after my appointment was suppose to start I was still sitting in the front office. I finally asked if she was going to see me. That is when the front office staff said she was running late, which was an issue because I needed to be someplace in an hour. I asked about rescheduling but told me that I would be charged a cancellation as well as my co-payments so it would cost me $120 because she was running late. At that point the front staff informed me that I should expect to wait 60 minutes to see the not doctor, which is absolutely ridiculous. Finally I got in and waited another 15 minutes with no doctor. I'm sorry, 35 minutes waiting JUST TO SEE THE DOCTOR is not acceptable. Again, I like this doctor but it is not acceptable to make someone wait that long, just schedule appropriately and both your patients and doctors will be happy Westside Family Medical
Amazing. Everyone was so friendly and professional. In and out very quickly and yet all very thorough.
Dr. Rubin was very pleasant and took the time to sit and talk with me and answer any questions I had. I definitely recommend her and I plan to keep seeing her in the future.
Dr. Rubin is great - very calm, friendly, and a good listener. Professional and efficient, but takes the time to help me look for the larger issues affecting my health, and natural ways to remedy more than just the symptoms.
Really personable and easy to talk to. She took a medical history in person rather than having the patient fill out a questionnaire type form.
I love Dr. Rubin!!!I feel very comfortable with her. I can talk to her about anything and know I will be respected. She is interesting, funny, down to earth and smart.
She's the best, takes care of me and my Mom! She is so healthy, she even rides her bike to work!
She is one of the best
Dr. Rubin is extremely personable. She's been my gyno for over 3 years. She remembers your personal story and seems to really care about you individual situation. Kristen Pope
She is very attentive, kind and knowledgeable. She can be humorous too. Very pleasant bedside manners. I waited about 20 minutes to see her.
the delay was annoying, but dr. rubin made up for that with her thoroughness.
I thought Dr. Rubin was very personable, informative and thorough. I never felt rushed or that I couldn't ask any questions. I was fully satisfied.
Very friendly, patient, great listening skills and always remembers patients' details even if previous visits dated more than 6 months.
This was my first visit, and everything went really well.
Smart, lovable doctor - - - of course I would recommend her!
easy to talk to
I was very comfortable right away with Dr. Rubin. I've been through a number of doctors over the years because of multiple moving and serious illness and would highly recommend her as a PCP.
Very comforting and gentle. She kindly explained all the steps.
The medical and reception staff were exceptionally nice and helpful, and Dr. Rubin was great as well. Very happy with my experience.
Excellent visit as always.
I recently got health insurance after 11 years without, and wanted to get a good, solid checkup. With a baby on the way, I thought it would be great if the new GP I chose was a family practitioner as well. Based on the reviews here on ZocDoc, I was really excited to have landed an appointment with Dr. Rubin. I'm sorry to say that I was really let down by the experience. Countless reviews listed bedside manner as one of Dr. Rubin's strong points, but I found this to be far from accurate. Over the course of my appointment, I was frequently cut-off and dismissed when expressing any potential health concerns. I asked for a few specialist referrals (which seemed a huge inconvenience). I spend roughly 16hrs a day on my feet while working, but after asking for a podiatrist referral, was confronted with a very curt "Again, I don't see any evidence why this is necessary, but fine!"... followed by a door slam. Prior to this outburst, I was giving her the benefit of the doubt. This behavior pretty much ensured than neither I, nor my family will be going back to Dr. Rubin. Too bad. Based on the reviews here, I was excited to think that I had found a great doctor. Oh yeah, she referred to my baby to be as an alien. Almost forgot about THAT one.
Susan is great! Very nice every time I see her, I would highly recommend her.
Dr. Rubin is the most professional and down to earth doctor I have ever seen. She makes you feel as though you are talking to a family member or friend. She takes her time to answer all of your questions, makes you feel extremely comfortable, and tells you her honest opinion without pushing it. In spite of her popularity, she hardly makes you wait for your appointment, an incredibly rare quality in New York City...or anywhere! I'm usually in and out within the hour: that includes wait time; actual examination, and all questions fully answered. You really can't beat that. I will continue to make Dr. Rubin my primary doctor.
Dr. Rubin was very kind, helpful, and respectful. I am glad I found her.
Very easy going, explains options thoroughly, very respectful and warm.
I loved Dr. Rubin! Very good bedside manner and easy to talk to. I will absolutely be going to her again!
Dr. Rubin is great about answering questions and talking about the issues fully. She's also quick to look into something further and call with more information, which I always appreciate!
great doc! great family planning (or preventive planning) information!
Very warm, very thorough. Felt i was in good hands.
I was nursing a broken health-heart after Dr. Suter left for "Doctors without Borders." She was great: thorough, correct in her diagnosis, great bedside manner. I found her most worthy replacement in Dr. Rubin! She has a wonderful bedside manner, is super thorough, non-judgemental, smart efficient, everything you want in a good Dr.!
Dr. Rubin is extraordinarily knowledgeable, very professional, and refreshingly honest. I would recommend her to anyone who likes a straight-shooting, no-nonsense, well-informed practitioner.
Very congenial manner. Willing to answer any and all questions I had. Very thorough interview about medical history with insightful questions. Conveniently located near the 110th St. 1 Stop. Will definitely go back.
She is so amazing and friendly! What a pleasant experience.
Dr. Rubin is the best.
She is terrific. Makes recommendations but doesn't force. very pleasant.
Dr. Rubin is approachable and professional. I'm glad I've made her my Primary Care Provider and look forward to being in such capable hands.
Susan is a complete professional. Great attention to detail and follows up on issues from previous visits. I feel like I am in good hands!
Dr. Rubin is a kind, knowledgeable and personable family doctor! She knows my daughters and I by name, and she is never rushed during her time with any of us. She follows up as promised, and she obviously loves her work with her patients. I would recommend her to any woman and/or family!
Very professional and accessible.
Very friendly and thorough. She made me feel comfortable and the apt did not feel rushed. Would highly recommend!
Dr. Rubin seemed like a nice enough person but she was misinformed about an important health issue. I later consulted with two specialists about the same issue and they gave me opposite information. Dr. Rubin also never called to give me my test results, which she said she would have within a week. I would not go back.
I really like Dr. Rubin. Unfortunately her hours are very limited and so I mostly saw other doctors at the practice. Some of the practice policies are very challenging. I once had to call 3 times and argue over and over again about getting a refill on a prescription. They kept refusing to refill it because I was "overdue" for a follow up visit. Even though I wasn't sick, I actually was scheduled to be seen the following week but my prescription was due to run out a few days prior to the appointment. Finally, after I asked them to call Dr. Rubin directly, they refilled the prescription! I'm having a similar issue right now with them. We'll see if they come through or if they let me run out of meds. I think it's unfortunate that the practice is run like this because for the most part, the doctors are very good, but these policies can make it a very unpleasant experience to be their patient.
I really liked my visit with Dr. Rubin. She was completely honest with me about my health. She made me feel very comfortable. I highly recommend her.
Unfortunately, I did not have a good experience with Dr. Rubin. She gave me the wrong test results, and while I understand that everyone makes mistakes, Ms. Rubin’s actions to rectify her mistake was disappointing to say the least. Dr. Rubin was unsympathetic to the stress I experienced as a result of her mistakes. Further, she did not offer to do anything to minimize the impact of her mistake. Also, I recently found out that Dr. Rubin did not give me the best option for a particular vaccine. I have had a much much better experience with Dr. Laura Cha (also on Zoc Doc.) Dr. Rubin has a lot of positive reviews, but my experience was very negative.
Dr. Rubin has a lovely manner, listens well, and takes the time to answer questions thoroughly. Highly recommended!
We love Dr. Rubin. She's been so thorough and sensitive with Celia, our newborn baby, and attentive to every question that we as new parents have. She even took the time to give us a pep talk when we felt worried about breastfeeding. So nice that we could get an appointment on July 4th too.
She is terrific, and I feel very confident having her as my primary care physician.
Excellent. Dr. Rubin was pleasant and extremely thorough. She never seemed rushed and listened closely to everything I said.
Dr. Rubin was great - very friendly and made me feel comfortable, answered all of my questions, and even asked me several times if I had thought of any other questions! It was also great that they had extended hours, since I work late a lot. Everyone else in the office was great too, and even though I was the last appointment of the day, I didn't feel rushed. Just a note - if you have a late appointment, you won't be able to reach this office by phone after 5pm, since this practice has multiple locations and the location that handles the phones closes at 5pm.
Dr. Rubin was thorough, knowledgeable, and nice enough, but I wouldn't say she effuses warmth either. But then again as long as she diagnoses well does it really matter?
She was very professional but at the same time very personal. It helped make the appointment not awkward at all.
Really wonderful. Warm. Straightforward. And has a great sense of humor.
To comment about the wait time, when you make an appointment at 7pm, it is very likely that the office has been swamped so 30 - 60 minutes was not unexpected. The convenience of being able to schedule such a late appointment outweighed the wait time. Dr. Rubin was very personable and she made me feel at ease. She doesn't like to make assumptions and was very thorough in her questioning. Westside Family Medicine makes going to the doctor for an annual check-up very convenient. They do the blood work in the office so no need to go elsewhere.
This was my second visit with Dr. Rubin, and she remembered me clearly from the first visit five months ago. She treated me like a whole human being, not just a collection of organs with symptoms. I welcomed her willingness to discuss alternate ways to address my symptoms.
I like Dr. Rubin, but the wait today was less than ideal. It was 45 minutes before I got to see the doctor. I know it's difficult to keep on time and the fact that Dr. Rubin doesn't rush and treats you like a person is a huge plus, but 45 minutes is pushing it. 20-25 minutes is a fair time to wait, but 45 min? Maybe it was on off day.
Dr Rubin is super sweet and efficient!
Dr. Rubin was great. I am very happy to find her.
Our visit exceeded my expectations.
She was informative and attentive, and was conservative in her recommendations, not over-treating or using diagnostic tests that were not called for.
Dr. Rubin was very friendly and thorough. Even though I arrived early, I was seen immediately.
Dr Rubin is wonderful. Very personable and knowledgeable.
Wonderful, personable, patient and very thorough. Highly recommend her.
Great doctor that takes the time to listen and do the best job possible.
Dr Rubin is so friendly, honest, and practical. I wish Westside had an Obstetrics practice- it makes me sad to have to look for another doctor as cool as she is.
She's very personable and took the time to take my history as a new patient. Clinically, she seemed to be in the know and pointed out some facts to me my previous MD had not. However, I did have to wait about 20 minutes which I find annoying.
I've seen Dr. Rubin a few times, and every time she has listened compassionately and intelligently. She always has great advice and considers the entire picture of patient's lifestyle when offering treatment. I recommend her to all my friends.
As usual, Dr. Rubin is amazing. She listens and I always feel as though she really cares. It is very refreshing.
Dr. Rubin is wonderful and extremely patient.
She is wonderful! Makes you feel very comfortable and explains everything in a way so you can understand it.
Very attentive and helpful.
Dr. Rubin is fantastic. Feels like she really knows and cares about me and my health.
Very pleasant, frank, thorough and someone I know I can talk to.
Thoroughly professional, attentive and responsive.
Dr. Rubin is a knowledgeable and compassionate physician. She dealt with my questions without hesitancy and made sure I understood. She is comfortable to be around and I will most definitely follow with her. I recommend Dr. Rubin.
I tend to be against intervention and medication when not necessary and was glad to find a physician who shares my philosophy.
Dr. Rubin has a very realistic and open sense for healing.
Absolutely the best physician I have ever had. Highly recommend!
She was extremely nice and is really good with confidentiality. Better than any doctor I have seen so far.
The Dr. Was lovely but her staff was incredibly unprofessional and very rude. It really detracted from the whole experience.
She really is everything the other reviews say. She ran pretty much on time, she has a great manner, very easy to talk to. The office is extremely efficient and well run also. All computerized, all your info is scanned in & the people are nice.
Dr Rubin is a fantastic doctor and great to work with.
Great doctor. Empathetic and kind. Open to explaining any questions you may have with thoughtful answers.
I've been a patient of Dr. Rubin's for a little over a year now and could not be more satisfied with the level of care I've received. She's an excellent physician and her office is run expertly and efficiently.
Susan Rubin is compassionate, easy to talk to about any health problems or concerns, and extremely helpful.
Dr. Rubin is very professional,caring,she makes you feel you are in good hands.
Dr. Rubin was easy to talk to, thorough and put me at ease immediately.
I think my visit was positive. I have great candor with Dr. Rubin and I enjoy our familiarity and her persistance.
She is a great Doctor - I felt comfortable speaking to her and being examined by her.
Dr. Rubin was great! A very attentive listener, and she really helped me with the "big picture" of my health issues. I feel like I'm in good hands.
Dr. Rubin is very compassionate and overall a great doctor. She is very easy to talk to and seems to care about the "whole" person, not just test results and vitals. I have seen her twice and both times I have been pleased. The office is clean and the wait times are reasonable.
Dr. Rubin was professional, caring, and friendly. This was my first appointment, and I will definitely be coming back to see her.
Dr. Rubin is wonderful. I feel I'm in good hands whenever I see her. I cannot recommend Dr. Rubin, or Westside Family Medince as a practice, enough!
I recommend her wholeheartedly.
She was nice, warm, a great listener and helpful.
Dr. Rubin is great! She has a wonderful bedside manner. To top it off, the other gals in the office were very sweet and helpful.
She was calm, thorough, kind .. didn't rush me through my long series of questions in this initial visit. I left with several tests completed, a follow up physical scheduled, and several referrals made. A relaxed and caring atmosphere.
Dr rubin is truly amazing! I trust her completely, and she never rushes. She always takes her time to address your concerns.
I had a very good first visit.
Dr Rubin is thoughtful, kind and spends her time with each patient. I highly recommend her.
I don't like going to the doctor at all but she made me so comfortable
Having read so many positive reviews about Dr Rubin I scheduled an appointment with her. And everything I read was accurate! She had a very warm and welcoming bedside manner. Although I had to wait to see her, I wasn't at all rushed once we met which was fantastic. I highly recommend seeing her
she is an excellent physician. very bright and caring.
Dr. Rubin is the best, not only did she help me today but my Mom too!
She was great!
Very kind, explains things well, efficient and easy to talk to about difficult clinical situations. She makes you feel very comfortable and thinks carefully about what the right approaches could be. She came highly recommended to me and I am glad she is now my PCP.
Kind, considerate, understanding.
Dr. Rubin was great. She was open to any questions and made me feel very comfortable.
She is thoughtful, knowledgeable, helpful, and kind.
Always very happy to see Dr. Rubin as she puts you at ease straight away. She is very thorough and listens to you - You don't get the feeling that you are being rushed either.
She seems bright and friendly.
Dr. Rubin is extremely nice and makes you feel comfortable right away. I highly recommend her whether you simply need a physical or you have specific concerns. She listens and addresses as much as possible thoroughly. I am excited and feel at ease to have found such a great doctor in such a big and crazy city that I can rely on. I will definitely be keeping her as my regular doctor! =)
I am always impressed with how thorough and compassionate Dr Rubin is when I go in for an appointment. She's a great listener and I always feel comfortable expressing my questions and concerns.
nice. seemed a little busy or distracted.
She's terrific! She was very kind, attentive, and listened to all my concerns.
She is fantastic! Does all the right things. She knocks before entering the room, clearly cleans her hands in front of me, listens and asks the right questions, provides good feedback, makes me feel like I am included and have a say in my plan of care and she is very friendly, courteous, and kind!
Susan Rubin is a very professional Dr. who follows up on previous appointments, is very thorough. She is also a great source of information.
Dr. Rubin was everything a doctor should be – thorough, attentive, no-nonsense. heartily recommend.
Dr Rubin is both professional and empathic, a critical combination.
Dr. Rubin was friendly and supportive.
Dr.Rubin is professional, courteous, quick, yet thorough. And in my case, she does not seem to take any unnecessary risks with prescribing medications and prefers to err on the side of caution. So far so good.
I always get nervous when going to the doctor, but Dr. Susan Rubin instantly made me feel comfortable the moment she walked in the door. I like how she sits down with you at first and takes the time to talk to you, find out about you and answer all your questions. I felt relieved walking out the door. Even though the office is a bit out of the way to where I live, it is well worth the extra travel and I have found my permanant doctor!
Very personable and easy to talk to. Felt like she related well to my questions and gave me thorough answers.
Susan is sweet and funny and makes you feel very comfortable right away.
Really wonderful physician...very kind, felt at ease immediately. Really took time to listen. Great staff, too - can't beat a painless blood draw!
very helpful. she is pleasant, personable, professional.
She is great.
She always answer al my questions
The doctor and staff were very kind and attentive. I felt very comfortable and well cared for.
Great doctor, great visit. I would highly recommend both her and the office. The staff were very friendly and efficient.
great, really takes the time to listen. You're not just a number
I love her! She was very friendly and I feel like she would answer any questions I had, no matter how stupid. I definitely will go back to her next time I need to see a doctor!
Office Staff was very courteus, Dr. Rubin was on time and as usual, very attentive and good listener.
One of the finest doctors I've had in New York. Explains everything thoroughly, is efficient, and kind. Highly recommended.
brief but to the point. Answered all my questions.
Kind, professional and wise.
Dr. Rubin was so nice and helpful. She was genuinely interested in my concerns, and made sure all of my questions were answered. I had a really great experience.
This was my first visit with Dr. Rubin, she was really wonderful. Very informative, straight forward, and not intrusive. She answered all my questions, and really listened to me. Her ob/gyn exam was very gentle, and I think about as comfortable as it could possibly have been. I really trust her and will continue to use her.
Dr. Rubin is kind and conscientious. She is skilled, helpful and easy to talk to. And a good listener - which seems rare. I am glad to have her as my physician.
Great visit- on time, really caring and friendly. the office is so clean and everyone is so nice!
We love Dr. Rubin! She is extremely helpful and reassuring for new parents :o)
Terrific and knowledgeable doctor.
I would absolutely recommend Dr. Rubin.
Dr. Rubin is an absolutely terrific doctor. I would recommend her to anyone.
Dr. Rubin has excellent bedside manner! I felt so comfortable with her, and I usually feel awkward at the gyno. However, the wait time between steps of the process was excessive. About an hour had passed by the time everything was done and there were no other patients before me in the office.
Dr Susan Rubin is a great doctor. Patient, thoughtful, very professional and I have complete confidence in her. I am so grateful to have found such a great doctor.
Dr Ruben is genuine & thorough. She listens to your concerns and works with you accordingly. I will be using her as my general practicioner.
Dr. Rubin is one of the best doctors I have been to. As a New Yorker who lives in the LES, I travel to the Upper Westside just to see her. She takes the time to listen to any concerns and provides the utmost professional advice. The offices are clean and all the staff is very welcoming. She is the best doc around!
very kind and nice
She's great. Recommend her 100%.
She is awesome!! everyone should have a doctor like her. She explains everything in detail pays attention to your questions, and makes sure you know whats going on. If there are questions she cant answer she'll find them.I will highly recomend her!
Dr. Rubin, time and time again, puts my mind at ease and speak to me like a human being. She is professional and down to earth. I can ask her anything, tell her what I'm afraid of and she will explain everything until I really "get it" and can be a normal person again. THANK YOU!
I am very pleased with zocdoc and was referred by a friend to find a doctor in my work area. Dr. Susan Rubin was wonderful, spent a good 1/2 hour going over medical history. She took blood work right away and I will be seeing her next week for a follow-up visit. She is all about wellness and not about pill pushing which is very refreshing!!!
She was very kind but the time allotted for the visit was short so everything went quickly and I didn't feel like I had a proper visit.
Dr. was terrific. I do not think the wait was the fault of the office.
Dr. Rubin was thorough and had excellent bedside manner.
Dr. Rubin was great. I don't understand why the desk staff is so rude though.
Very professional and still warm and conversational.
The doctor was great but the receptionist was really unfriendly.
She has always been really great, very nice, and always made me feel extremely comfortable.
Best gyno ever! Very down to earth, non-judgmental, and sweet woman. She really takes the time to listen to your concerns, and makes herself available to you even with a busy schedule. I fully recommend her!
Dr was very professional, took the time to explain herself..
I liked the whole experience. Nice secretary, very good doctor.
I highly recommend Dr. Rubin. I visited her office today for my annual gynecological exam, and I couldn't imagine a better experience. I came in with a pretty long list of questions/concerns, and she patiently addressed all of them. She made me feel very comfortable and listened to, and I could tell that she was not judging me at all. I felt that I could be completely honest with her. She is knowledgeable of all forms of birth control (don't ask my why some OB/GYNs are not...) and a true advocate for reproductive choice. Like I said, I couldn't recommend Dr. Rubin more.
nice and clean place, lovely and easy to talk to !
I highly recommend Dr. Rubin. I was seen right away and only had to wait a few minutes between when my vitals were taken and when my exam began. Dr. Rubin was very kind and professional.
Not going again - long wait for no apparent reason (I was the only one in the waiting room), and then once I was in, just did not feel comfortable. Maybe it was an off day but this isn't the type of visit you want to take that chance on.
Dr. Rubin is exremely personable, thorough and I will be seeing her again. The staff was very personable and professional. Thank you Zoc.Doc
The staff was extremely friendly and very helpful. Dr. Rubin was very professional and made me feel at ease and even followed up. Amazing.
I really liked Dr. Rubin's emphasis on healthy living and wellness for overall better health, rather than medications or supplements. I felt comfortable in her care and thought she thoroughly addressed all of my questions and concerns.
Susan is extremely friendly, and made me feel comfortable right away. She asked me a thorough set of questions about my health history that made me feel like she was really getting a sense of what would be the best course for me. I intend to make her my primary care physician.
she was very kind and approachable, I didn't feel uncomfortable at all
Dr Rubin was very nice and very down to earth. Being a woman in my young twenties, it was really comforting and nice to meet a very professional and mature yet understanding and fresh doctor as my obgyn.
Appointment was rushed, also felt like my health concerns were ignored after I reported that I had suffered from anxiety in the past. I will not be going back.
Dr. Rubin was really nice and sincere, she took the time to get to know the problem and it was very comfortable talking to her.
Very nice and professional. She has cold hands!
There was a lot of waiting between the waiting room, getting in the room and having her come in for my exam. Worth the wait she was very personable and nice. Was very helpful with all of my questions and made the exam as comfortable as possible. I'm definitely going to return.
Dr. Rubin has a great bedside manner and is focused on general wellness and preventative care(ie, healthy lifestyle: eating and exercising) rather than medicating the symptoms. I think I went on a busy day, because I had to wait for 45 minutes, although there was just one other person in the waiting room and a few RNs and PAs were hanging out near reception. Despite the wait, it was a positive experience.
Very personable and considerate. Efficient.
Dr. Rubin was in the office on Memorial Day, so I was able to see her without missing work. She was very pleasent and seemed knowledgable.