Dr. Torchinsky is awesome. I went to his office due to my sinus infection and allergy problems. I would highly recommend him to anyone who surfs or swims in the ocean. In terms of customer service, checking in was easy because I filled out the medical forms online. I didn't wait longer than 10 minutes. In terms of care, Dr. Torchinsky was conversational, knowledgable and funny. I left the office with a regimen to cure my sinus infection, prescription for allergy relief, and recommendations for surf spots around town. Fun fact: Dr. Torchinsky is a surfer who grew up in Santa Cruz. If you're a surfer, you should see this doc.