1. The premises were spotless clean & the support staff were very polite. They made sure that my insurance (traveller's) covered for the consultation & any procedures required. They made sure that we were comfortable & satisfied right from scheduling the appointment until we left the doctor's office. I would expect & have no doubt to recieve similar gesture for my follow-up appointments. 2. The doctor was extremely thorough & explained & reiterated everything right from the case history to diagnosis. She ensured that we clearly understood all that she explained. She did NOT rush through the entire consultation. Really appreciate her practice & will wholeheartedly recommend her for her specility on rheumatology & endocrinology.