The medical team is wonderful. From Dr. Attanasio, to the APRN Katie (whom I’ve seen more often), to the nurses...all great people to talk to and interact with. They’ve answered every question I’ve ever asked without judgment, and have worked with me to get through some tough medical situations. Then there’s the office staff. I’ll start by saying they’re all courteous too. It’s nice to share a laugh with them when I’m in the office. But here’s the problem - you’ll never be able to get a hold of anyone on the phone. I’ve had to call about prescriptions, appointments, billing issues, test results, and various forms for work and insurance. I’m not exaggerating when I say you will literally never get anyone to answer the phone. So you might say to yourself, “I’ll leave a message. Surely someone will call me back!” 9 times out of 10, no, they won’t. I’ve found the best way to get their attention is to stop in the office when they’re open...which, by the way, good luck figuring that out. The official hours aren’t posted and there are weekdays I’ve stopped by at 2:00 and the office was closed. There was also an appointment where I waited in the exam room for an hour and a half before the doctor came in. That was a fluke, I think, but it’s worth mentioning.