Dr. Epstein took the time to understand what my problem was and even asked me if she answered all of my questions. She outlined what the causes of my hives could be, explained what the work up would be, but did it in a non-alarming way. I was extremely anxious and she reassured me. She also called me back as soon as the blood tests came back and even though she wanted me to be further evaluated for my thyroid, she was reassuring. Friendly and professional. Staff very welcoming. I’m impressed. Wonderful experience and nice change from experiences I have had before.