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Internists and Other Doctors in Winchester, NV, 89169 | Blue Cross Blue Shield - BlueCard PPO/EPO

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4972 S Maryland Pkwy
Las Vegas, NV 89119
Within 2.5 miles
Primary Care Doctor
3551 E Bonanza Rd
Las Vegas, NV 89110
Within 3.5 miles
My visit with Dr. Mark was the usual 5-7 minutes that doctors tend to spend with you and however quick it was, he is always pleasant and helpful. I have no issues with Dr. Mark and I'm very happy with my results and all he has done for me. The waiting is the worst part and sometimes I feel that maybe they've forgotten that I'm in a room but eventually he comes in. I think the downfall in this office would be the staff. The person at the front who makes the appointments is not friendly or welcoming at all. She is very mouthy and on 2 separate occasions I have witnessed her mouthing off to patients. At one occurance, a nurse came out and was trying to speak calmly to a patient who was upset but the girl at the desk would blurt a sentence out here and there while the nurse was trying to diffuse the situation and of course that didn't help matters. Also, on this past visit, I was annoyed with the nurse because she wouldn't give me my prescription refill at the end of my visit. I couldn't believe how argumentative she was even as I was trying to explain what Dr. Mark had explained to me about the refill. Finally, Dr. Mark had stepped into a room to see another patient and she said "well, I will check with him about the refill but you'll have to wait because he's with another patient." She also told me to wait outside in the waiting area so she could clean out my room. Finally, I received my refill and there was no apology that she didn't understand the doctors instructions regarding my refill, that she made me wait even longer, nothing. I looked at my watch and noticed that I was there for 2 hours and 20 minutes. I wanted to say something but I thought, how can I speak rationally to someone who just behaved so irrationally. Again, seeing Dr. Mark is great. He is trustworthy and knowledgeable. I will probably go back to see him next month as we discussed, but like every visit, I just cringe knowing that before you get to see him you have to deal with the other obstacles. I did notice however, a few new nurses I hadn't seen before so maybe things will get better. It's dealing with the staff that makes the visit horrible. And I know better than to complain about the staff because 2 of my best friends are nurses and they both told me that's a no no. They said don't you know that it's us who can make or break your visit!!
8440 S Eastern Ave
Las Vegas, NV 89123
Within 7 miles
6803 West Tropicana Ave
Las Vegas, NV 89103
Within 8 miles