I searched ZocDoc for an ophthalmologist to treat an eye infection and Dr. Chynn was the closest listed on ZocDoc so I gave him a try. I showed up and quickly learned that I ended up at a lasik eye surgery center. I walked in to Dr. Chynn complaining to his front desk assistant about not thoroughly completing paperwork for the last patient he saw.
The marketing here is heavy. The front desk assistant greeted me, and after learning I was only there to get the eye infection checked out, proceeded to tell me about the benefits of lasik and handed me a package with different surgery programs and price.
Dr. Chynn saw me after a 10-15 wait. He looked through my paperwork then excused himself to go out to complain to his front desk assistant bout not completely my paperwork thoroughly. This happened with the door to the room open, so I heard everything. Then the front desk assistant walked in to ask me the same questions (allergies, etc.) that Dr. Chynn needed to know because for whatever reason, he didn't want to ask me directly. Afterwards, I overheard the assistant relay my responses to Dr. Chynn who waited outside and had listened in. Dr. Chynn walked in and gave me my consultation, after of which he asked me if I had ever considered lasik and tried to upsell me again.
This was an entertaining visit, but Dr. Chynn is an expert in the field and I got what I needed from him.