Dr. Serrano performed a total hysterectomy in early Aug. 2017.
Managing my own health care, and that of my family, I have had some terrible experiences that left me skeptical of all doctors -- especially surgeons.
As we all probably know, many surgeons have stellar surgical skills, but outside the operating room, demonstrate little to no ability to provide compassionate, competent ongoing medical care. And this is critical! There is little worse than being frightened, in pain, and then feeling abandoned, or like an annoying whiner, after major surgery. Aside from that, and more importantly perhaps, poor post-op care can be deadly.
But Dr. Serrano is one of those rare OBGYNs/surgeons that excels in both areas -- inside and outside the OR.
I never felt rushed through my pre-op appointments. All my questions were answered. I never got that "hand on the doorknob" treatment that is so common with busy doctors. His staff was compassionate, even spending time to get appointments scheduled quicker than normal. I didn't even ask for this kind of help -- but his staff insisted, and spent a long time on the phone working it out, telling me that I shouldn't have to endure delays because I was in pain. Honestly, I've never been treated so well.
Dr. Serrano went above and beyond what average doctors do, even keeping his word and calling my elderly father after my surgery to update him on my condition. He didn't abandon me in the hospital after the surgery -- which, unfortunately is common when one is admitted on a Friday. He had standing orders ready for al possible medications I could have needed, so there was no delays or waiting for nurses to contact him for instructions. (The hospital nurses commented on how rare such efficiency is!). He showed up to process my discharge, on a Saturday, at the exact time he said he would.
When I called about a concern after surgery, Dr. Serrano called me back within hours. (FTR - I was stunned that he, himself, called. I had expected a nurse to call. Which is the norm, sadly). At my first post-op appointment he was kind and reassuring. And his staff was so sensitive and caring!
If you are looking for a competent, compassionate OBGYN to guide and help you through menopausal or other non-childbirth related gynecological issues, Dr. Serrano is the best.