My visit with Dr. Kagan's office was nothing short of excellent. When I was asked shortly after arrival to complete paperwork I became a bit defensive insisting I completed paperwork via zocdoc. (Not to mention I had my two son's with me who had been previously driving me madly insane as we are in the car and I'm driving to my appointment via the highway mind you and these two are wrestling in the back seat and slap boxing, and just all over the place as boys get for some strange reason...so the last thing on my mind was wanting to complete a stack of paperwork.)
HOWEVER, my mood was quickly & pleasantly turned around by Brandy (she has some awesome tattoo's btw very colorful and lovely), whom informed me that the office itself requires a bit more info than what's requested on zocdoc. I am mentioning this in this review because I doubt she knew what was going on inside of me at the time, however the pleasant way she handled the situation totally reset the course of my day in a positive way. So I will say that I give the staff 5 stars because along with Brandy's awesomeness, there was another young lady whom got me settled in and ready for my visit with Dr. Kagan. I must admit I failed to get her name, however she was definitely comforting and warm while at the same time very effective, detailed and on top of her job.
With re: to my visit and experience with Dr. Kagan...she is very detailed and thorough. She has a very warm and friendly bed side manner making you feel at home easily in her presence. She is very knowledgeable and detailed in her explanations. She allows you time to express any concerns and then effectively educates you on the difference between medical wants, medical needs, and the reality that exists between the two.
Dr. Kagan listens to your concerns and questions in the exam room then examines you, and thereafter, meets with you in her office and during this conference time she makes you feel like much more than just a patient. The atmosphere of her office provides each patient with confidentiality because of the privacy. Additionally, by pulling the relationship between patient and doctor outside of an exam room and placing it into a warm office setting she thus adds an extra level of "I care about you" that's drastically missing between doctors and patients today.
So with that being said KUDO'S to Dr. Polina Kagan and her staff they truly ROCK!!!