Ophthalmologists in Midland, WA
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What a great appointment! I was able to make the booking online (even as a new patient), was seen RIGHT AWAY when I walked in, had everything thoroughly explained to me throughout the appointment, and every single one of the staff was wonderful! If I knew going to the eye doctor was this easy (and would be this fun) I would have done it a long time ago.
The waiting area is clean and I could see they are old fashioned. I missed that kind of setting for when going to a doctor's office. There were different choices of books to read both for kids and adults. Dr. Bensinger was pleasant and knowledgeable. His receptionist was also pleasant. I would say an overall good experience.
It was great. The staff were pleasant and professional. Had one moment of angst when the technician said, "I would normally dialate your eyes right now but I am going to wait to let the doctor do that." When I asked why, she said, "I have a little concern that I will leave for him to explain." Just saying, don't bring it up if you aren't going to explain. Gave me 10 minutes of stress I didn't need. I explained it to the doctor and he thanked me for the feedback. Overall a very positive experience.
Dr. Huang was prompt, professional, and very knowledgable. I felt like I could ask her and the assistant anything. It was a positive experience! I was a little bummed that they didn't fill contact lens Rx, but for a diabetic eye exam, it went very well.
Dr. Gilbert is a great ophthalmologist. He is very thorough and takes time to explain procedures, and next steps. I never have felt like a number and appreciate his bedside manner and professional demeanor. He truly cares about his patients.
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