Even though I was a brand new patient I was able to get in the same day (a Monday) and was able to fill out all of the forms online ahead of time. Easy to find office with free parking right by Factoria shopping center (so you can send your spouse there). The support staff was friendly and efficient and they had educational videos in the waiting room. The eye tech was very skilled, through and and friendly and put me at ease. Dr Chen is highly qualified and personable and informed of the reason for each test and the results and gave me a good plan for next steps and what to watch out for. Would have loved my own copy of my eye but forgot to ask.