I arrived for my appointment, which was scheduled through ZocDoc, and was surprised that the Doctor was not in at the time I scheduled. There was a miscommunication between ZocDoc & the office. The front desk was very kind and apologetic and rescheduled me at my earliest convenience. When I returned for my appointment the receptionist was very friendly and welcoming. I waited 10-15 minutes to be seen. Dr. Pilavas was professional and patient. He took the time to answer all my questions and made my visit concise.