Dr. Menger was wonderful during my appointment as was his assistant who came in ahead of time. I did have to wait 30 minutes to be taken to a room and then waited another 10-15 to see the doctor. Aside from the long wait time, the only other unpleasant part of the experience was the optician who handled the co-pay for my insurance. She was rude and inpatient when I wanted to take a moment to confirm my co-pay and she also took forever to process the payment and make a copy of my prescription. From walking in to leaving it took 1 hour 45 minutes.