Orthopedic Surgeons in Annadale, Staten Island, NY
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Visit was ok. Got to the office filled out the paper work and after that sat in the waiting area for about 15 to 20 minutes when my name was called by Dr. Wilen. One of the things I didn't like was that after calling my name I thought he would take me into a room to ask me all the doctors questions but instead we stood right there outside of the room door as he asked me why I was there to see him. It was impersonal. He wrote my issues down and then pointed me to the x-ray room where a tech did the x-rays and then finally put me in the last room to wait for the doctor. I sat there for about 15 min. as I heard the Dr. go in and out of other rooms to speak to patients that were after me. I just kept thinking "ok maybe he'll be in to see me next." Until I realized he didn't even know I was in that room. And if I didn't make my presence known I'd be standing there forever. So there was an empty chair right outside the room I was in so I finally got a clue and went to sit there so as the Dr. would pass by he would see me and realize I was waiting. It worked because about a minute later as he was coming out of one of the rooms he glanced my way and came up to me asking if I already did my x-rays. I responded "yes. 20 minutes ago". He apologized and walked me into the room and proceeded to tell me about my results. Other then the 20 min. overlook the visit was ok.
Dr. Mahmood and his entire staff are absolutely wonderful! I was in there today as a new patient and I have never felt so welcomed by a doctor's office before. They were extremely professional, knowledgeable, efficient and thorough. They even helped schedule several additional tests for me by finding providers within my network and having them call me to make appointments. I highly recommend. They're the best!
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