There was a small mix up with verifying my health insurance. Instead of the front office calling to clarify the plan that I had with a live person, I had to call myself to get it cleared up. They did try an automated service and tried searching online which did not work. This is what made my wait time go over an hour. The very friendly lady, regret not remembering her name, that called us back was such a sweet lady. Ms. Kelly and Dr. Dulce were also very pleasant and friendly. I was most definitely pleased with their professionalism with a flare for being very down to earth. I loved their happy energy that they gave off. You could tell that they love what they do which makes the visit so much more better. I wouldn't be bothered waiting another hour for them next time if I had.