Orthopedic Surgeons in East New Market, MD
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The staff that assisted in the back office was warm and gracious. The Doctor was really gracious, respectful and very concerned. He was kind, patient and understood clearly what was necessary. The X-ray Tech was warm and caring and assisted me through the process without any problems. However, the Receptionist ( all 3) needs to show a little personality. They are not very warm or welcoming at all. I see that most of their work is certainly computer related so I understand, but a little smile may help sometimes. The young lady that assisted over the phone was direct but very helpful.
Dr. Mustafa was personable, nice and very knowledgeable. My only problem was with the wait time. The office was not crowded, but it took over an hour to get to a treatment room. It may be a staffing or a scheduling problem, but it's is an issue that should be addressed to remove that 'clinic visit' feel.
The acceptance process was smooth but slow. None of the information which filled out online was available. Once the administrative process was completed, the wait was even longer before seeing the doctor. Dr. Miller;s evaluation of my issue was quickly and efficiently done. I am satisfied with my experience at the clinic.
I waited an hour and a half before the doctor came in. She called at 8:30 and said she was late to the receptionist. This is totally unacceptable. The doctor was nice however the wait time was entirely too long. If I had been an hour and a half late for my appointment they would’ve made me reschedule and probably charged me a fee.
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- More Specialties
- Achilles Tendon Rupture
- Ankle Problems
- Anterior Cruciate Insufficiency
- Anterior Cruciate Ligament (ACL) Injury
- Bone Density Measurement / DXA Scan
- Orthopedic Consultation
- Orthopedic Follow Up