Dr. Kremcheck definitely knows his stuff. The office staff as you check in needs to be more friendly. Lots of people waiting but it doesn't take much to give an acknowledgement that you will be with other people shortly or to smile. Maybe you need to have a sign in sheet and then the staff can call up people to fill in forms as they are listed on the sign in. Instead of having us stand in line, wait for acknowledgement, then get forms, then stand back in line to return forms. Also, my daughter had an issue with her wrist in addition to her knee. But we could only address "one body part" at the visit. I wish this would have been known prior to making the appointment since we will now have to make an additional appointment. I would have scheduled two visits for that day since I really wanted both addressed. Their rationale is that they can't "bill" for more than one thing. My impression, you are just looking to "bill" as much as you can without treating the person fully. The visit was very fast. The doctor knows his stuff but you definitely get the feeling you are in an assembly line. The person taking you back to the room is efficient and quick. Next she goes for an x-ray then next comes the doctor. It was very speedy and efficient. But when he concludes, he doesn't ask if you have any other questions or concerns or go over what the actual medicines prescribed do. Just matter of fact on the process. He is friendly and definitely knows his stuff. He is a good doctor but it would have been nice to not feel like you are rushed through an appointment. Next, ushered to PT where we basically got a handout on exercises she should do. Of course, that will all be billed as a PT visit even though a nurse could have just as easily given us that handout since nothing was actually demonstrated. PT was very nice and friendly though. Overall, I am disappointed in the front office staff and would like the practice to realize you are treating patients with questions and concerns. You may be used to seeing the same injuries or issues on a daily basis but as parents or the patient, we are not. It is new to us.