Orthopedic Surgeons in Palmer Park, Detroit, MI
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Explained every thing that was wrong and gave me options to repair problems. Very excellent experience the minute I walked in the office starting with the receptionist. I have a new ortho doctor.
Dr. Lemos seems like a great guy. Haven't worked with him a lot but hes a real friendly person and seems very thorough with his examination. Felt he covered the bases very well. The only issue, and it's kind of a big one. And not with the Dr. but the office procedures. First let me say that my appointment for my son got messed up and they had my info not my son's info. Probably my fault or the app? Neither here nor there because the lady at the desk did a great job fixing it on the spot. She was excellent. Now for what didn't go so good. Usually at any doctor appt. I've ever been to, you check in, the nurse calls you back where they assign you a room and take vitals. A little while later the doctor comes in, does his exam, talks about reccommened next steps and then leaves. A little while later the nurse comes back with paper work and you go check out. Well at this place the nurse never came back and after like 30 minutes I get a call asking if I left. I said, no I've been sitting in this room for like 30 minutes, I even went out to ask nurse at the desk what was going on and she told me that the paperwork wasn't ready yet?. At this point two nurses came and told us it was time to check out. I think they just forgot about us, then the nurse I had checked with thought I was in the waiting room, not still in the exam room. When she didn't see me in the waiting room she thought I just left. That's why they called me. No one was clear about what to do after seeing the doctor so I wasn't totally sure what was going on so we waited and waited and waited in the exam room. They need to have a better way of keeping track of patients there but the Doctor is a really good guy I think. No problems there.
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