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Orthopedic Surgeons and Other Healthcare Providers in South Los Altos, Los Altos, CA, 94024

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Orthopedic Surgeons
Orthopedic Surgeon
Orthopedic Surgeon
550 South Winchester Blvd
San Jose, CA 95128
Within 7 miles
Orthopedic Surgeon
Orthopedic Surgeon
2430 Samritan Dr
San Jose, CA 95124
Within 10 miles
I knee surgery September of 2014 with Dr. Faryniarz and she is awesome!! If I could give separate reviews for her and her front office staff I would give her 5 stars and her office -20 stars. I did not have insurance for this procedure so she had let me know that there was a foundation that could help me with the cost and her office manager told me they would do everything they could to help me out. I left my email address with them before I left and also paid for the visit. I was supposed to receive an email with the application for the foundation and it was about a week after my appointment and hadn't gotten anything. I had to call at least 3-5 times to finally get an email only containing the link to the foundations website. I was really annoyed that it took them a week to only send me the the website link, when they could have given me that information while I was in the office. I had no issues with the foundation covering the cost of my surgery fees, and had an email from them saying they would cover my first visit costs. I let the person at the front office know that the foundation would cover that cost and she put a note for the office manager to put that through. My surgery came and went and I had no update about my refund. On my post op visit I reminded them of this and another note was written for the office manager. On my last post op visit a couple of months later I still had no update on my refund so I reminded again and was told the office manager was out on vacation and would be back the following week and she would call me. I asked if the refund could just be sent to them and applied to my bill, but was told no and that the foundation would send me the money. I waited 2 weeks and no phone call. My mom had gone by the office to make a payment for me because I was back to work full time and she asked about my refund and was told the office manager was on vacation again. I waited another week and needed a note from her office saying I was okay to go to my gym. While I was there I attempted to ask about my refund and was cut off mid-sentence to be told she would be back in a few days and to "give her some time". I asked if it would be easier for me to contact the foundation and was told not to. A week later no contact from the office. I started calling and leaving messages only to have them not be returned or just a message saying to call them back, no actual information. After a couple of weeks with no response to my voice messages, I contacted the foundation. I was told that they have not received anything from Dr. Faryniarz office and she told me what was needed. I started emailing her office at this point to have some written proof. I told them what was needed. I contacted the foundation to make sure the information was sent, and it finally was! A few weeks later, I had not heard from Dr. Faryniarz office so I sent an email asking for an update. They had the refund but the check was in the doctors name and they didn't know what to do I guess. I asked if they money could just be put towards my bill and was told that they would check with "billing". 2 weeks later I had not heard from them again and emailed for an update. I took a few days for them to email me back and was told that they had talked to billing the day before and that they applied the money to my balance and I would be sent a receipt in the mail. It took 2 weeks to talk to billing to get a response in a day. I asked the foundation how much the refund check is and they told me it is less than half of what I paid for my first visit. I have been emailing Dr. Faryniarz office for the last 3 days with zero response, it has been a week and I still have not received a receipt in the mail for the transaction. It has been over 6 months since my surgery and since I have been asking for this. I'm sorry but, this is horrible customer service, the worst I have ever experienced anywhere.