Orthopedic Surgeons in Templeville, MD
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My complaint is mainly with the what a person must do to get an appointment - In my case, Elkton Hospital ER gave me instructions to see the doctor after an auto accident. The app't procedure is only through the internet, causing it to be extremely frustrating! I am 89,The accident was 9 days ago, but he is in Elkton 1 day/wk! Saw him 8/23/18. Office atmosphere appeared void of empathy, warmth and caring. No magazines or other literature, no wall hangings or room decoration, no soft music or TV. I was given a script for P.T. and have made an app't at ATI Physical Therapy, Elkton
He was very nice but some of the office staff could use some improvement. Office was extremely busy and felt that due to number of patients dr couldn't spend much more than 10 minutes with you.
I waited an hour and a half before the doctor came in. She called at 8:30 and said she was late to the receptionist. This is totally unacceptable. The doctor was nice however the wait time was entirely too long. If I had been an hour and a half late for my appointment they would’ve made me reschedule and probably charged me a fee.
The acceptance process was smooth but slow. None of the information which filled out online was available. Once the administrative process was completed, the wait was even longer before seeing the doctor. Dr. Miller;s evaluation of my issue was quickly and efficiently done. I am satisfied with my experience at the clinic.
Dr. Mustafa was personable, nice and very knowledgeable. My only problem was with the wait time. The office was not crowded, but it took over an hour to get to a treatment room. It may be a staffing or a scheduling problem, but it's is an issue that should be addressed to remove that 'clinic visit' feel.
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- More Specialties
- Achilles Tendon Rupture
- Ankle Problems
- Anterior Cruciate Insufficiency
- Anterior Cruciate Ligament (ACL) Injury
- Bone Density Measurement / DXA Scan
- Orthopedic Consultation
- Orthopedic Follow Up