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Orthopedic Surgeons in Warsaw, VA

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Orthopedic Consultation
Today, Nov 20
Dr. Jeffrey SabloffMD
Orthopedic Surgeon
I absolutely liked Dr. Sabloff and his back office staff. The front office staff could do with a bit of attitude checks. When I walked into the office for the first time they were all discussing their weekend plans and there is a small window that looks into their space. There is no sign that tells you check in is around the corner and I had to ask them to please help me even though the receptionist saw me walk in as she was standing in site of the doors through the window discussing her plans. Once I came around the corner to check in she asked me for my X-rays and I told her I didn't have them and no one mentioned I needed them but that my doctor's office was willing to provide a report. She told me my insurance would not pay for another set of the same xrays and asked if I wanted to just go ahead and reschedule my appointment instead. When I said I would rather talk to the doctor about my issues and let him make that determination she was visibly unhappy and looked behind her at the other two people in the front office area who told her it would be fine. Then when I was scheduling the next appointment the woman doing that portion wasn't very personable either but that was to be expected as she was one of the people the receptionist looked to when we were having our abrasive interaction. In the end I guess it's better that the doctor and back office support staff be personable, caring and knowledgeable and not the front of house ones but ultimately I'm not sure that rationalization should be necessary. A parting thought, the front end staff would do well to remember that new patients are in pain and in need of the doctor's help and they'd appreciate all the kindness they can get.
MedStar Orthopaedic Institute
11325 Pembrooke Square, Suite 115WaldorfMD20603

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